The document discusses questions that energy managers should ask regarding water market deregulation in the UK. It suggests questions around assessing supplier offers, identifying service issues, understanding current water supplies and consumption, monitoring usage, benchmarking consumption, meter readings, customer service, charging structures, leak detection, waste water, audits, reducing consumption through technology, transparency of costs, and resolving issues. The document is authored by Richard Felgate, Chairman of the Energy Managers Association and Managing Director of EnStrat(uk)Ltd.

1. Richard Felgate
16th November 2016
Water Market Deregulation
The Questions every Energy Manager
should be asking

2. Richard Felgate
Chairman, Energy Managers Association
Managing Director, EnStrat(uk)Ltd
richard.felgate@enstrat.co.uk
07808 094390

3. Who has a plan?
Water Market Deregulation
The Questions every Energy Manager should be asking

4. Have you thought about how
you would assess the offers
from competing companies?
Water Market Deregulation
The Questions every Energy Manager should be asking

5. Where are you currently being
let down?
So what does GOOD look like?
Water Market Deregulation
The Questions every Energy Manager should be asking

6. Account administration
Switching
Consolidated billing
Current data
Water Market Deregulation
The Questions every Energy Manager should be asking
The essentials..

7. Regularity of meter readings
Water Market Deregulation
The Questions every Energy Manager should be asking
The essentials..

8. Customer Service
Account Managers
Communication
Water Market Deregulation
The Questions every Energy Manager should be asking
The essentials..

9. What do you know about your
supplies & consumption?
Water Market Deregulation
The Questions every Energy Manager should be asking

10. Review of charging structures
& meter sizes
Water Market Deregulation
The Questions every Energy Manager should be asking
You should also get..

11. Easy monitoring of
consumption
Water Market Deregulation
The Questions every Energy Manager should be asking
You should also get..

12. Consumption benchmarking
Water Market Deregulation
The Questions every Energy Manager should be asking
You should also get..

13. AMR or
Regular ACCURATE readings
Water Market Deregulation
The Questions every Energy Manager should be asking
Points of differentiation..

14. Leak detection
Water Market Deregulation
The Questions every Energy Manager should be asking
Points of differentiation..

15. What about waste water?
Water Market Deregulation
The Questions every Energy Manager should be asking
Points of differentiation..

16. Water audits..
Carried out by who?
Water Market Deregulation
The Questions every Energy Manager should be asking
Points of differentiation..

17. Implementation of
technology to reduce
consumption
Water Market Deregulation
The Questions every Energy Manager should be asking
Points of differentiation..

18. Also the use of technology to
view & monitor consumption
Water Market Deregulation
The Questions every Energy Manager should be asking
Points of differentiation..

19. Water reduction strategy
Water Market Deregulation
The Questions every Energy Manager should be asking
Points of differentiation..

20. COST ??
Water Market Deregulation
The Questions every Energy Manager should be asking

21. Cost TRANSPARENCY
Water Market Deregulation
The Questions every Energy Manager should be asking

22. Don’t forget..
What happens when it
goes wrong?
Water Market Deregulation
The Questions every Energy Manager should be asking

23. End
Water Market Deregulation
The Questions every Energy Manager should be asking
Richard Felgate
07808 094390
richard.felgate@enstrat.co.uk
uk.linkedin.com/in/richardfelgate