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SUPPLY CHAIN MANAGEMENT
XXXXXXXXXXXXXXXXXXXXXXXXXXx- Dorset College
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Supply
Chain
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ANALYSIS OF NIKE SUPPLY CHAIN
WORLD LEADERS IN INNOVATION
❖ LEGO CUSTOMERS:
o 130 countries around the world,
o 11,000 suppliers
o 11 warehouses and distribution centres in such high-cost countries as Denmark,
France, Germany and Switzerland.
o They also employed 55 transport service providers for incoming and outgoing
shipments.
LEGO operated thousands of smaller stores, was selling custom orders to small
retailers, this created unnecessarily high per unit transport costs and labour
intensive ‘pick-packing’. In order to reduce the exploding costs of transport and
move distributions closer to the customer, the company focused on the main retail
chains. This has reduced distribution costs and provided more accurate demand
forecasts. Larger retailers preferred rarer, larger orders that were placed two months
in advance, which meant they were more on time and Lego was able to improve its
deliveries by 62 %.
❖ CENTRALIZATION OF DISTRIBUTION
o 5 distribution centres in Europe were closed
o 1 distribution centres near Prague was created.
Lego has decided to outsource operations to the logistic company - the DHL Exel
Supply Chain.
Lego became the most famous toy manufacturer in the world, their toys are the object
of dreams of every child in every part of the world, and even a big number of adults
would admit their love to Lego bricks.
❖ BEGINNING
The beginning of Lego reaches 1923, where 17 years old Ole Kirk from village
Billund in Denmark, in the small carpenter shop created his first wooden toy, a duck.
Leg godt from Danish is translated as "play well".
❖ DEVELOPMENT
In years 1936-1999 LEGO became number 5 world largest toy manufacturer and has
grown tremendously establishing their presence in Europe, Africa, Asia, America and
Australia. The Lego brick as it is known today was produced and patented in 1958.
❖ FINANCIAL CRISIS
At the end of the '90s, Lego went thought serious financial challenges, which resulted
in the company restructuring, including Supply Chain Management
transformation.
❖ PROSPERITY
Today Lego Company is over 80 years old and have made a major step towards
success by reducing the number of suppliers significantly and decreasing logistics
costs. Lego has moved its main distribution centre to the Czech Republic and is
cooperating with DHL. Despite the crisis, Lego Group becomes one of the largest toy
producers in the world again.
❖ PLASTIC, COMBINATIONS AND VARIATIONS
Lego elements are made of plastic, and rubber and these materials are imported
from Saudi Arabia, Kuwait, and Thailand by the Lego group. The plastic, called
ABS, can be expensive if the design request special colours, for example, what
becomes prices very volatile and production costly. In the Lego range, there are
roughly 4K elements present in 58 different colours. However, Lego is designed to
be very variable in its combinations what favour the reuse of the same moulds in
several toys design. About 8000 combinations can be activated from different
Lego elements.
❖ SHORTER SUPPLIERS LIST
Lego narrowed supplier's roster in order to stabilize resign prices, plan better its
operations, make more cost-effective choices and minimize waste. The coloured
resin has a very volatile price, so shrinking of the list of suppliers favoured this
negotiation. In addition, purchasing and production planning gained significant
improvements with the cuts.
❖ HOLISTIC APPROACH
Calibrating designer’s creativity with a sustainable operational process was a key
factor for management materials better and reduces waste.
❖ COMPLIANCE
Lego set a cost matrix that clearly shows the price associated with each change so
new designs could not be run out of those rules.
❖ TRANSPARENCY, CREATIVITY AND NO WASTE
Once the costs of innovation are clear, designers are urged to use existing elements
in new ways, rather than devise new elements requiring new models and colours.
Seasonality is a disadvantage for the company. The
number of products, workers and trucks increased, and it
affects directly in the warehouse. LEGO uses LEAN’s
principals to constantly eliminate non-value activities, and
focus on optimizing resources of transport, workforce,
process improvements, inventory and quality to reduce
waste or returns.
In certain markets, LEGO’s days of inventory is 102 days.
It is a possibility that Lego’s high standards of quality
control could be the cause of high days of inventory. To
improve its distribution channel, they develop a
multi-tiered inventory system. Better forecast of the
products could decrease the lead-time, and improving its
management will drive sales.
❖ PACKAGING
There are lots of thought behind the packets of the products and sizes.
o Make the product attractive to the customer.
o Transports are in boxes or pallets. The logistic department works closely with
designers to optimize logistic efficiency from manufacturing to retailer’s shelves
by using a modular packaging system.
o Reduce physical storage – the cost of space
o Reduce environmental impact from cupboard and transport.
Lego wants to become more eco-friendly, using sustainable materials for its products
by 2030 and packaging by 2025.
LEGO Group has increased its sales in recent years and it forecast to continuous
increase. There is a successful and significant marketing campaign in everything they
do. The initiatives for the company are:
o Grow in US & Europe
- Lego Movie was one of the greatest success in the last years
- New models, Star Wars, Ninjago, or Lego Friends to attract girls
- LEGOLAND Parks
o Invest to develop in emerging markets (Brazil, China, India & Mexico)
o Product innovation
o Direct customer activities such as sales channels, collaboration programs and clubs.
- AFOLs – Adults fans of LEGO. They have created a group of LEGO
enthusiast with more than 70.000 registered members and they are active in social
media. More than 170 events are organized by theirs fans. In 2010, the company
developed 80 projects after participating actively in these events.
- Ambassador Programme – Fans from all over the world can work for LEGO
in any of its certifies LEGO buildings.
o LEGO education
- The company has projects to grow in education areas all over the world, such
as pre-school products – DUPLO, joint projects with schools or partnership with
Marvel or Star Wars to create movies or books.
o More presence on digital platforms
- Video games are part of LEGO strategy to expand the digital business and
provide its customers with different ways of enjoying its products independently of
their age.
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LEGO has a high contact customer service.
Its products are designed for children to grow and develop following one of its core
value “Think outside the box”.
The company had issues in some strategic markets due to the poor customer service
and the unavailability of the products. To transform the business the company has
concentrated big effort to improve their supply chain. As a result, the company
increased the accessibility to their products, improving its customer service. They
have availability over the phone, email or face-to-face in any shop.
Lego has new ways to contact directly with the customers: its own sales channels,
clubs, collaboration programs, etc. They are encouraging more personal contact by
expanding offers available directly to customers.
The company continues to evolve collecting its customer feedback.
LEGO Group has established management changes of the organisation in 2012.
As per new structures, the company's main location is in Denmark, and main offices
in USA, UK, China and Singapore.
LEGO Group employs 14,000 people globally.
The Group have increased the number of managers from six to twenty-one as per
divisional subunits. The 21 units are divided into five different groups, such as
Operations, Product and Marketing Development, Business Enabling, Market
Management and Development and HR; each of the group have their own top
manager (Lego.com, 2016).
The top managers are overseen by the CEO and the Board of Directors (Lego.com,
2016).
The figure below is showing organisational structures of LEGO Group globally.
❖ The LEGO Group has overcome the crisis and has become one of the most
successful toy manufacturers for both children and adults. According to
statista.com, the company's revenues in 2016 amounted to EUR 5.1 billion, the
highest result in the history of the LEGO Group. Changes in the supply chain and
restructuring have contributed to the greater efficiency of huge business operations
and thus to increase overall satisfaction customers.
❖ Through the improved new ideas of the supply chain, such as distribution, sourcing
product development and manufacturing, they are able to create a very well
working business model that is the main competitive advantage. After the
successful transformation of the supply chain, LEGO Group can focus on
customers to increase their satisfaction.
TEMPLATE DESIGN Š 2008
www.PosterPresentations.com
Kellogg’s Supply Chain Improvements with Technology Poster Presentation
The Dream Team:XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Dorset College, 8 Belvedere Place, Mountjoy Square, Dublin 1, Ireland.
Kellogg’s Company History Marketing the Product Inventory Process Improvements by using Technology
Summary of the Benefits of using Technology in Supply Chain
Logistics Process Improvement by using Technology
References
• Increased efficiency in the production systems
• Streamlined the relationships with suppliers and customers
• Increased speed, flexibility and efficiency of the production process
• Expanding the range of what can be produced, can also replicate a recipe easily.
• Streamlined warehousing and stock control systems making sure there in no
over or under production.
• online procurement and supply chain management software that lower costs and
facilitate a just-in-time approach to production.
Kellogg’s is manufacturing, marketing, and distribution food company which was
founded in America as Sanitas Food Company in 1900 by the brothers Doctor John
H Kellogg and W.K Kellogg’s who together developed a method of producing
crunchy, flavourful flakes of processed grain. The processed grain proved to be a
popular breakfast food for the patients of Doctor Kellogg. Mr W.K. Kellogg bought
out the business from his brother in 1906 and it was rebranded as the Kellogg
Toasted Corn Flakes Company which was rebranded again in 1922 to Kellogg’s.
To improve its competitive advantage the company has transformed its supply chain
with technology. The company is now very successful and it has markets in Europe,
Asia, Canada, Australia and Africa. Kellogg’s products are produced in 18 countries
and sold in 160 countries with a portfolio of 40 different types of cereals and snacks.
The company is worth 29.12 billion USD (www.forbes.com 2018).
Before technology the company faced challenges to its supply chain such as lack of
product tracing, under/over production, lack of proper inventory monitoring, poor
feedback collection on the products from customers.
The poster covers the improvements that technology has had to the company’s
supply chain’s production, marketing the product, logistics and inventory.
Inventory management is the set of practices that aim to achieve the goals of having
the right products available in the right quantities and at the right time.
1. Just-In-Time Inventory Management Technique
Kellogg's uses a system called Just-In-Time to provide an efficient stock inventory
system. Just-In-Time means that only sufficient products are made to meet orders
and limited stock is held.
2. Cloud Inventory Management and SKUs
Kellogg’s uses technology to analyse products received at a business and to
accurately track how many products are available. The company tracks the
movement and flow of the inventory by using a cloud inventory management system
which uses product SKUs to determine the stock levels and availability.
3. Inventory Stock Taking with Inventory Management System
This system ensures that the inventory stock levels in the warehouse matches with
the recorded inventory in the system. Hence increased efficiency.
4. Identify shrinkage
Another important aspect for Kellogg’s is identifying and tracking inventory
shrinkage. These are items that a business is missing due to theft or can not sell due
to damage as this is a common occurrence in the supply chain. The unique product
SKU enables the company to trace where and how the products went missing or got
damaged electronically.
5. Inventory Replenishment
Inventory management System reduced costs associated with inventory holding and
storage.
Kellogg’s Production Process Improvements by using Technology
Kellogg’s has incorporated technology in order to improve their supply chain
processes. The company has managed to link the supply chain production with
other processes in the supply chain to remain competitive on the market by being
efficient and reliable.
1. Kellogg’s Production Process
Kellogg’s has improved the production process with technology by using Enterprise
Resource Planning software which provides a bird's-eye view of a production
business by using a single piece of software to connect operations across the
business and to take account of each area's position when allocating resources and
planning production processes.
2. Track and Trace System
Kellogg’s uses a track and trace system to identify the product’s origin and condition.
through skus and barcodes. The company has traceability to be in line with the
requirements for quality and risk prevention and to prove that the products have
been produced to the exact required specifications and recipe.
Figure 1 Figure 2 Figure 3
A
B
Production Improvements by using Technology
3. Recipe replication and expansion of Volume
Production is done accurately and exact to the product specification. It is easy to
replicate a recipe many times accurately and can produce to meet the demand.
4. Production Plant Monitoring for Faults
Kellogg’s uses computerised maintenance management systems to monitor assets,
plant and equipment in production. The purpose of this computerised maintenance
management system is to identify maintenance issues and requirements and to act
with promptness.
5. Improved Coordination (Supplier-Production-Customer)
The company uses supply chain management software that manages the flow of
materials and products from the suppliers to production at Kellogg’s and from
Kellogg’s to their customers.
6. Production cost efficiency and time effective
Kellogg’s uses production execution systems which is a software designed to run
factories more efficiently and effectively, collating many factors, such as downtime
and wastage.
Marketing the Product Improvements by using Technology
Inventory availability, packaging, satisfaction, conveyance times and even the returns
handling process are all major factors that influence overall customer satisfaction.
This is where technology in the supply chain of a company can become a significant
marketing advantage when marketing the product.
1. Returns Handling and Reverse Logistics
They use pre-printed return labels in their packages or customers can request a
return authorisation online tool that will enable them to return the item anytime. Its
helps to build up customer relationship and increase brand loyalty.
2. Easy Accessibility of Products
Technology has provided Kellogg’s and customers with new ways of accessing and
delivering products and services such as bill payment methods, order tracking, selling
information as well as easy accounts records monitoring. Thereby, enhancing
Kellogg’s market share and sustaining its position in the market and ways to cope
with threats of new entrants.
3. Packaging and Order Fulfilment/Satisfaction
Technology brought in a lot of methods of making products appear more appealing to
customers. For example, before supplying products they can now add in detailed
information on the packages, instruction manuals can also be easily verified before
dispatch. The way products are packaged plays an important role when it comes to
marketing the product.
4. Better Customer Relationship Management.
CRM involves collecting data in different locations and storing it in a central
database, analysing and distributing it to key points. (Anderson & Stang, (2000).
Technology has provided Kellogg’s company to build customer information base that
has helped them create an effective relationship between the customers and
distribution partners.
Technology provides Kellogg’s with means of internet marketing. They have utilised
technology by growing the company using online media. For instance, using the
customer data base by introducing Kellogg’s family rewards program.
Sales are facilitated online. Kellogg’s is able to serve its customers located in
different regions or countries and sustain its customer base by utilising data
management tools. It has also helped in solving major problems related to customer
service like customer loyalty and customer satisfaction.
Kellogg’s has adopted the modern logistics by applying technology which rely on
the internet for performance. Technology has enhanced security of the inventory
that logistics handles which has enhanced the relationship with suppliers, other
traders and customers by being efficient and timely.
1. Cost Reduction
The use of technology in logistics has helped Kellogg’s to reduce the costs of
running the business. A Logistics programmed computer in the company now
does work in a fraction of time that many people would have done in weeks and
has also reduced the human error.
2. Shipment Tracking Management System: The system helps the logistics
team to provide shipment notifications, customised messages and reports of
specific customer accounts information on the cargo. The company has the
capability to save both time and money as shipments can be easily monitored
and tracked instead of waiting for delivery date and making several calls tracking
shipments.
TABLE ONE
1998 1999 2000
2001 200 2003
2004 2005 2006
3. The Internet of Things (IoT) in Logistics
The IoT system supports the logistics transportation process and lets the team
optimise the drivers’ delivery schedules hence decreasing delivery times and
increasing the company’s efficiency. IoT is a major driver of digital transformation
particularly in supply chain logistics,
Lu, C. (2019). Kellogg’s Supply Chain Process - From Factory to Supermarket Shelves. [online] Tradegecko.com. Available at:
https://www.tradegecko.com/blog/supply-chain-management-factory-supermarket-shelves-kelloggs [Accessed 12 Apr. 2019].
Sekologistics.com. (2019). Kellogg's Warehouse Management System Case Study from SEKO. [online] Available at:
https://www.sekologistics.com/en/case-studies/kelloggs/ [Accessed 12 Apr. 2019].
AutomotionWorld. Kellogg’s Quest for Automation Innovation. (2015) Available at:
https://www.automationworld.com/kelloggs-quest-manufacturing-innovation. [Accessed on 15 April, 2019].
OPTIONAL
LOGO
HERE
OPTIONAL
LOGO
HERE
HISTORY OF THE COMPANY
Founded in 1977 by Roy Raymond, Victoria’s secret (VS) is the largest
American company of women's lingerie, womenswear and beauty
products. The company has been a huge success since opening day. In
1982, Leslie Wexner bought the company from Roy Raymond for
$1million. Seven years later the company was worth over $1.5 billion.
Nowadays, the brand has more than 1600 stores worldwide and is the
leading retailer of women's lingerie, fragrance and body care.
Supply Chain
Victoria’s secret manages two supply chains:
*One its designed for high-fashion items such as lingerie which needs
to be in store as quick as possible in order to maximize sales;
*The second is for basic products such as beauty products which are
designed to stay longer on the shelf at the lowest cost.
The company can either air freight and also ship the products by ocean.
The expensive items carry an extra transportation cost weather the
low-margin items carry extra inventory costs.
Generating different supply chain can lead to a considerable increase in
overall profit margin and customer service of an organization’s
strategic goals.
Packaging
VS concept of products packaging is not only keeping them safe,
deliverable and protected, but admit them ass an essential part of
their conceptual strategy. VS packaging concept is that a product
package is communication to customers and satisfying their
expectations and needs and informing them about contend and
quality of product. VS’s packages are bright and attracting attention
Delivery
Victoria’s Secrets implemented three schedules of their product
delivery to the customers: long term delivery: up to one year at
advance, middle term delivery: up to six months at advance, and short
term delivery: collections designed in response to the first results of
the season. 60% of VS products are short scheduled. VS provides
own delivery to customer system CONCEPT TO MARKET. The
Company sets up separate terms of delivery for each product.
VS uses pull method of shipment: when products send to stores
depending from historical POS (Point of Sale Data) from local
distribution centres in each region.
The actual frequency of store shipments, for both fashion and
replenishment products depends on the type of product, the type of
store (stores are divided into 7 tiers based on selling square footage
and priorities are set in accordance with the tier ranking), and type of
season, whether holiday or sale.
Online Delivery
All approved online stores receiving the products from the
Distribution Centre which is separate from the Victoria’s Secret
Stores’ Distribution centre. This DC shares to retailers web
catalogue. The average time it takes to get to customers is about
two days. Online sales allow to VS to provide shipping of small
orders and single items.
Return Police
Their return policy is very complaisant, VS exchanges or issue
refunds on all merchandise purchased within 90 days.
On their website VS has a number of options to optimize their
customer care service such as, frequently asked question, order
status, shipping and delivery, live chat, email address, telephone
number, exchange and returns.
Quality assurance
VS is a high end product therefore quality of their product is
lucrative to their business. To ensure a high standard of quality VS
uses a number of techniques.
¡ Assessing and assuring capabilities of raw material suppliers.
¡ Evaluating vendor compliance with VS sourcing agreements.
¡ Inspecting and testing product quality from pre-production to
post-production, including issues related to product colour,
construction, labelling, packaging, and pricing.
¡ Raising quality across the board by checking new products,
monitoring existing ones and working with their partners in the
Raw Materials, Technical, Sourcing and Product Development
areas in product innovation.
¡Attribute measurements for larger sample sizes, that help the
company test all their products efficiently.
¡ Pareto analysis to eliminate the problems in quality control. Since
Victoria’s Secret is well known brand and it offers higher quality
products, it is very important to investigate problem areas and
correct the problems.
¡Six Sigma program like many other industries and manufacturers
have started to use the program today. Six Sigma helps the
company shorten lead times, cut development and manufacturing
costs, and improve the quality of the products.
Inventory Management
Victoria's Secret Stores makes inventory every six months and it
hires a data warehouse company to do its inventory. Victoria's
Secret uses a Micro Strategy's DSS Agent (Decision Support
System), this system helps the company to manage inventory,
analyse market demand and gather information about the sales and
inventory levels for each item in each store. In addition, using DSS
Agent, reduce the time and personnel required to perform the
analysis of the data collected.
DSS Agent has enabled Victoria's Secret to reduce out-of-stock
instances on selected items from 20% to 5%, by tracking daily
movement figures and minimizing inventory shortfalls. DSS Agent
is providing Victoria's Secret with a better understanding of critical
information such as size selling patterns and how they vary by
geography.
Online Marketing
¡ VS is ubiquitous on the social media channels with
28M likes on the official Facebook
page, 670,000 YouTube subscribers and more than 7M
followers on Twitter, VS uses the appeal of their Angels
and visual aesthetics to create compelling and
informative content.
¡ Email marketing is huge for VS, it accounts for 23% of
their sales. Members are reluctant to unsubscribe in the
fear of missing out on exclusive offers, peek at new
collection and members only shopping events .
¡ In addition VS has a user friendly website and mobile
app with easy navigation and strategically placed call to
action buttons. Despite the glamorous image of the
brand, the website design is simple and intuitive to use.
Customer Care
Women don’t line up at Victoria’s Secret because of the
low prices, they line up because of the luxurious
experience the brand offers. The pink wallpapers, the
inviting fitting rooms, the friendly and well-trained
staff. All this plays a fundamental role in their customer
care.
VS is known for their well trained and soft spoken staff
who offer customers a lovely undivided attention. They
often assist customers with questions about products,
apparel, and sizing. Sales associates with Victoria’s
Secret work to ensure the best customer satisfaction
during each interaction.
ANALYSIS OF NIKE SUPPLY
CHAIN
WORLD LEADERS IN INNOVATION
Total exports from Jordan to the EU in 2018 amounted to €300,299,870. Conversely total bilateral trade between
the EU and Jordan amounted to over €3.5 billion leading to a trade deficit for Jordan of €3.2 billion. Main
products exported to the EU included Agricultural products (€43 million) and Industrial products (€257 million).
EXPORTS PER COUNTRY (Top 10 shown in Orange in Map).
“Rules of Origin”
The Rules of Origin (RoOs) are a major challenge of Jordan when exporting to the EU. The World Trade Organization (WTO) describes
RoO as “the criteria needed to determine the national source of a product, and their importance is derived from the fact that duties and
restrictions in several cases depend upon the source of imports”.
The EU had promised to provide Jordan with more help and simplifying trade between the Kingdom and European countries by reducing
the required RoOs. This reduction would only cover industrial businesses operating in a number of pre-identified Development Zones and
in selective sectors over the period of ten years.
The European Commission established that “Jordanian industries find it difficult to actively take advantage of the EU-Jordan Association
Agreement due to difficult RoOs ” (Vaes et al., 2015). Further, the Jordan Strategy Forum highlighted that “Jordanian industrial products
continue to face key challenges that prevent them from benefiting from the applied RoO which include: strict product specific rules that
require in their majority Jordanian manufactured products to undergo certain manufacturing processes, high percentages of local content
reaching up to 60% like (carpet, embroidered garments, air conditioners, home appliances) and in other cases solely obtained efforts. This
challenge had made it rather difficult for Jordanian industries to capitalize on trade agreements with the EU and it was what the new Trade
Agreement on RoOs between the Kingdom and the EU aim to address.
Some factories that are ready to export their products to Europe and expand their operations will not be able to benefit from the relaxed
Rules of Origin due to their limitation to certain Industrial Zones” (Jordan Strategy Forum, 2019).
Brexit
Jordan draws more ÂŁ1 billion worth of UK exports and UK is the 5th
biggest export customer in the EU for Jordan. According to the
Department for International Trade (GOV.UK, 2019), UK is pursuing to arrange agreement with Jordan to guarantee trade continues with
minimal disruption after the UK leaves the EU yet this is still uncertain as Brexit has been postponed until the 31st
of October 2019 with no
definite deal with the EU.
According to the UK Government, “These arrangements could continue the effects of the EU-Jordan agreement if the UK leaves the EU
without a deal but if the UK does not arrange agreements with Jordan and the UK leaves the EU without a deal, existing trade agreements
will not take affect anymore. This would mean the UK would not have preferential trade arrangements for exports to Jordan.
Even if the UK agrees continuity arrangements with Jordan, there could still be minimal changes to tariffs and quotas, which may still
present challenges for some Jordanians exporters” (UK Government, 2019).
Other Challenges
The Jordan Strategy Forum (JSF) a non-profit organization, which acts for the group of Jordanian private sector companies that are active
in corporate and social responsibility (CSR) and in promoting Jordan’s economic growth listed “a few challenges facing Jordanian
Exporters in terms of competing with other countries” (Jordan Strategy Forum, 2019) as summarised below.
In 2018 Ireland imported goods worth €3,483,606 from Jordan. Exports to Jordan from Ireland were to the value of €67,934,626
creating a trade deficit for Jordan of over €64.5 million. Jordanian exports to Ireland have shown a growth trend from 2015 to 2018
after a steep fall from a peak in 2014 as seen in the chart below.
Trade Agreement between EU and Jordan
The Free Trade Area between Europe and Jordan has opened up two-way trade of goods through the
Association Agreement that governs trade in May 2002. Additional agreements on agriculture,
agri-food and fisheries products were reached between EU and Jordan and came into force in 2007 and
2011 respectively. However, in July 2016 both EU and Jordan decided to make the rules that Jordanian
exporters use in their trade with the EU simpler (Rules of Origin). It was reviewed by both parties and
they improved the initiative in December 2018.
This initiative is to help create jobs for both Jordanian and Syrian refugees with support from the EU to
Jordan in the ongoing refugee crisis, and the goal of the initiative is to make export from Jordan to the
EU easier. With a window of validity currently set until the 21st of December 2030, EU Market
preferential access will be conditional upon Jordanian exporters complying with certain conditions
stipulated in the Association Agreement.
Based on the EU’s current preferential regime for less developed countries called the ‘Everything but
Arms Initiative’, the Alternative Rules of Origin state that the labour involved in the production of
goods must include 15% Syrian Refugees in order for them to be applicable. In an effort to lessen the
administrative burden involved in tracking the Syrian labour inputs into specific exports, the EU and
Jordan agreed to remove the minimum employment requirement once 60,000 active work permits were
issued by the Jordanian government to Syrian Refugees. Once that target has been achieved, Jordanian
exporters will no longer have to submit to the somewhat cumbersome former system.
To summarise the Trade agreement as per the European Commission’s own information portal:
“Under the Association Agreement, the EU and Jordan have established a Free Trade Area (FTA) under
which they agreed:
• to liberalize two-way trade in goods, so that all trade in industrial products takes place free of any
import duties while trade in agricultural, agro-food and fisheries products has been liberalized on a
selective and progressive basis
• rules and disciplines on non-tariff based trade measures such as quantitative restrictions and product
standards
• a general right to establish businesses and provide services in the other territory
• to allow for current payments and capital movements
• common rules on competition and intellectual property” (European Commission, 2019).
Some interesting facts on the trade between the EU and Jordan have also been provided by the
European Commission:
• “The EU is Jordan’s largest trading partner, accounting for 17.4% of its trade in 2017, ahead of the
United States (13.4%), Saudi Arabia (13.4%) and China (10.9%).
• In 2017, Jordan is the EU’s 61st-largest trading partner representing 0.1% of the EU’s total trade with
the world.
• Total trade in goods between the EU and Jordan amounted to €4,4 billion in 2017.
• The EU main imports from Jordan in 2017 were chemicals (€0.1 billion), textiles and clothing (€0.04
billion), and machinery and transport equipment (€0.04 billion).
• The EU's exports to Jordan are machinery and transport equipment (€1.3 billion), agricultural
products (€0.7 billion) and chemicals (€0.6 billion)” (European Commission, 2019).
European Commission, 2018. Statistics Extra-EU Trade. [Online] Available at:
https://trade.ec.europa.eu/tradehelp/ [Accessed 4 August 2019].
European Commission, 2019. Jordan EU Trade Information. [Online] Available at:
http://ec.europa.eu/trade/policy/countries-and-regions/countries/jordan/ [Accessed 4 August
2019].
Jordan Strategy Forum, 2019. Relaxing the Rules of Origin for Jordanian Industries. [Online]
Available at:
http://jsf.org/sites/default/files/Relaxing%20the%20Rules%20of%20Origin%20for%20Jordani
an%20Industries.pdf [Accessed 5 August 2019].
Observatory of Economic Complexity, 2019. Jordan Country Info. [Online] Available at:
https://oec.world/en/profile/country/jor/ [Accessed 5 August 2019].
Trading Economics, 2017. Ireland Imports from Jordan. [Online] Available at:
https://tradingeconomics.com/ireland/imports/jordan [Accessed 5 August 2019]. UN
Conference on Trade & Development, 2018. Liner Shipping Bilateral Connectivity Index 2018.
[Online] Available at:
https://unctadstat.unctad.org/wds/TableViewer/tableView.aspx?ReportId=96618 [Accessed 2
August 2019].
USAID, 2015. Export Guide to the EU - A handbook for Industrial and Manufacturing
Businesses in Jordan. [Online] Available at:
http://www.jsmo.gov.jo/en/News/Documents/ExportGuidetotheEUEnglish.pdf [Accessed 10
July 2019].
Vaes, R. et al., 2015. valuation of the European Union’s Cooperation with the Hashemite
Kingdom of Jordan. Development and Cooperation, Brussels: EuropeAid.
World Trade Organisation, 2016. Trade topics - Rules of origin gateway.. [Online] Available at:
https://www.wto.org/english/tratop_e/roi_e/roi_e.htm [Accessed 5 August 2019].
UK Government, 2019. Exporting to Jordan after Brexit if there’s no deal. [Online] Available
at: https://www.gov.uk/guidance/exporting-to-jordan-after-eu-exit [Accessed 2 August 2019].
UNCTAD (The UN Conference on Trade and
Documentation) calculates the Liner Shipping Bilateral
Connectivity (LSBC) Index of countries on an annual
basis. The LSBC is a measure of a country pair’s
integration into global liner shipping networks. The
higher the coefficient, the easier it is to ship goods from
Jordan to that export destination. A direct correlation has
been found between the top 10 export destinations for
Jordan and their LSBC rating as indicated in the table
below:
Italy 51,972,788
Netherlands 49,679,161
Belgium 48,908,230
Spain 39,124,880
UK 28,586,960
Germany 22,492,128
France 18,199,702
Greece 8,040,671
Portugal 5,382,061
Poland 4,934,042
Sweden 4,512,751
Bulgaria 4,378,822
Ireland 3,483,606
Austria 2,283,450
Cyprus 1,542,527
Slovenia 1,522,940
Slovakia 1,283,163
Romania 1,143,669
Denmark 814,879
Croatia 429,192
Hungary 380,269
Estonia 328,085
Finland 301,270
Czech_Republic 271,605
Malta 185,190
Luxembourg 71,129
Lithuania 24,497
Latvia 22,203
Belgium 0.4067677
UK 0.4036331
Germany 0.3994295
Spain 0.397753
Netherlands 0.3938811
Italy 0.3916292
Malta 0.3752705
France 0.3498316
Greece 0.3483742
Portugal 0.3481925
Poland 0.3416559
Croatia 0.3287767
Slovenia 0.3239792
Sweden 0.3182935
Romania 0.307435
Denmark 0.301856
Cyprus 0.2562553
Lithuania 0.2542794
Bulgaria 0.1942286
Ireland 0.1942101
Finland 0.1916752
Latvia 0.1291513
Estonia 0.1260477
.
)
Glanbia Manufacturing
Glanbia has different manufacturing locations,
currently there are four different production
locations here in Ireland and these locations are;
Ballyragget, Co. Kilkenny, Belview, Co.
Kilkenny, Corman Miloko, Carrick-on-Suir, Co.
Tipperary, Wexford Creamery, Co. Wexford,
Virginia, Co. Cavan. These production sites
manufacture a range of different products such as;
specialized milk powder products, nutritional
ingredients, butter and milkfat and specialized in
high-quality cheddar cheese.
Glanbia is in the process of integrating an upgraded transportation management
system (TMS) through 3PL and technology firms to streamline its supply chain
operations and build in efficiencies. Already successfully partially integrated at
Glanbia’s operations, the company is now working to implement the program
across all its divisions nationwide. As a cloud-based system, TMS can be accessed
anywhere in the world through mobile devices such as smartphones, tablets, and
laptops allowing trucks to be routed and pickups to be requested globally with an
internet connection. The TMS system will support the company’s SAP-designed
CRM and ERP systems to provide a more holistic form of top shelf customer
service, from materials suppliers to the end customer. “TMS eliminates the need
to install and maintain many different facets of transportation systems,” said Andy
Weisel, Executive, Procurement Center of Excellence. “It puts all the information
in one source.”

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Poster Samples Mix Tape.pdf

  • 2.
  • 3. SUPPLY CHAIN MANAGEMENT XXXXXXXXXXXXXXXXXXXXXXXXXXx- Dorset College € Supply Chain € €
  • 4. ANALYSIS OF NIKE SUPPLY CHAIN WORLD LEADERS IN INNOVATION
  • 5. ❖ LEGO CUSTOMERS: o 130 countries around the world, o 11,000 suppliers o 11 warehouses and distribution centres in such high-cost countries as Denmark, France, Germany and Switzerland. o They also employed 55 transport service providers for incoming and outgoing shipments. LEGO operated thousands of smaller stores, was selling custom orders to small retailers, this created unnecessarily high per unit transport costs and labour intensive ‘pick-packing’. In order to reduce the exploding costs of transport and move distributions closer to the customer, the company focused on the main retail chains. This has reduced distribution costs and provided more accurate demand forecasts. Larger retailers preferred rarer, larger orders that were placed two months in advance, which meant they were more on time and Lego was able to improve its deliveries by 62 %. ❖ CENTRALIZATION OF DISTRIBUTION o 5 distribution centres in Europe were closed o 1 distribution centres near Prague was created. Lego has decided to outsource operations to the logistic company - the DHL Exel Supply Chain. Lego became the most famous toy manufacturer in the world, their toys are the object of dreams of every child in every part of the world, and even a big number of adults would admit their love to Lego bricks. ❖ BEGINNING The beginning of Lego reaches 1923, where 17 years old Ole Kirk from village Billund in Denmark, in the small carpenter shop created his first wooden toy, a duck. Leg godt from Danish is translated as "play well". ❖ DEVELOPMENT In years 1936-1999 LEGO became number 5 world largest toy manufacturer and has grown tremendously establishing their presence in Europe, Africa, Asia, America and Australia. The Lego brick as it is known today was produced and patented in 1958. ❖ FINANCIAL CRISIS At the end of the '90s, Lego went thought serious financial challenges, which resulted in the company restructuring, including Supply Chain Management transformation. ❖ PROSPERITY Today Lego Company is over 80 years old and have made a major step towards success by reducing the number of suppliers significantly and decreasing logistics costs. Lego has moved its main distribution centre to the Czech Republic and is cooperating with DHL. Despite the crisis, Lego Group becomes one of the largest toy producers in the world again. ❖ PLASTIC, COMBINATIONS AND VARIATIONS Lego elements are made of plastic, and rubber and these materials are imported from Saudi Arabia, Kuwait, and Thailand by the Lego group. The plastic, called ABS, can be expensive if the design request special colours, for example, what becomes prices very volatile and production costly. In the Lego range, there are roughly 4K elements present in 58 different colours. However, Lego is designed to be very variable in its combinations what favour the reuse of the same moulds in several toys design. About 8000 combinations can be activated from different Lego elements. ❖ SHORTER SUPPLIERS LIST Lego narrowed supplier's roster in order to stabilize resign prices, plan better its operations, make more cost-effective choices and minimize waste. The coloured resin has a very volatile price, so shrinking of the list of suppliers favoured this negotiation. In addition, purchasing and production planning gained significant improvements with the cuts. ❖ HOLISTIC APPROACH Calibrating designer’s creativity with a sustainable operational process was a key factor for management materials better and reduces waste. ❖ COMPLIANCE Lego set a cost matrix that clearly shows the price associated with each change so new designs could not be run out of those rules. ❖ TRANSPARENCY, CREATIVITY AND NO WASTE Once the costs of innovation are clear, designers are urged to use existing elements in new ways, rather than devise new elements requiring new models and colours. Seasonality is a disadvantage for the company. The number of products, workers and trucks increased, and it affects directly in the warehouse. LEGO uses LEAN’s principals to constantly eliminate non-value activities, and focus on optimizing resources of transport, workforce, process improvements, inventory and quality to reduce waste or returns. In certain markets, LEGO’s days of inventory is 102 days. It is a possibility that Lego’s high standards of quality control could be the cause of high days of inventory. To improve its distribution channel, they develop a multi-tiered inventory system. Better forecast of the products could decrease the lead-time, and improving its management will drive sales. ❖ PACKAGING There are lots of thought behind the packets of the products and sizes. o Make the product attractive to the customer. o Transports are in boxes or pallets. The logistic department works closely with designers to optimize logistic efficiency from manufacturing to retailer’s shelves by using a modular packaging system. o Reduce physical storage – the cost of space o Reduce environmental impact from cupboard and transport. Lego wants to become more eco-friendly, using sustainable materials for its products by 2030 and packaging by 2025. LEGO Group has increased its sales in recent years and it forecast to continuous increase. There is a successful and significant marketing campaign in everything they do. The initiatives for the company are: o Grow in US & Europe - Lego Movie was one of the greatest success in the last years - New models, Star Wars, Ninjago, or Lego Friends to attract girls - LEGOLAND Parks o Invest to develop in emerging markets (Brazil, China, India & Mexico) o Product innovation o Direct customer activities such as sales channels, collaboration programs and clubs. - AFOLs – Adults fans of LEGO. They have created a group of LEGO enthusiast with more than 70.000 registered members and they are active in social media. More than 170 events are organized by theirs fans. In 2010, the company developed 80 projects after participating actively in these events. - Ambassador Programme – Fans from all over the world can work for LEGO in any of its certifies LEGO buildings. o LEGO education - The company has projects to grow in education areas all over the world, such as pre-school products – DUPLO, joint projects with schools or partnership with Marvel or Star Wars to create movies or books. o More presence on digital platforms - Video games are part of LEGO strategy to expand the digital business and provide its customers with different ways of enjoying its products independently of their age. ❖ ❖ ❖ ❖ ❖ LEGO has a high contact customer service. Its products are designed for children to grow and develop following one of its core value “Think outside the box”. The company had issues in some strategic markets due to the poor customer service and the unavailability of the products. To transform the business the company has concentrated big effort to improve their supply chain. As a result, the company increased the accessibility to their products, improving its customer service. They have availability over the phone, email or face-to-face in any shop. Lego has new ways to contact directly with the customers: its own sales channels, clubs, collaboration programs, etc. They are encouraging more personal contact by expanding offers available directly to customers. The company continues to evolve collecting its customer feedback. LEGO Group has established management changes of the organisation in 2012. As per new structures, the company's main location is in Denmark, and main offices in USA, UK, China and Singapore. LEGO Group employs 14,000 people globally. The Group have increased the number of managers from six to twenty-one as per divisional subunits. The 21 units are divided into five different groups, such as Operations, Product and Marketing Development, Business Enabling, Market Management and Development and HR; each of the group have their own top manager (Lego.com, 2016). The top managers are overseen by the CEO and the Board of Directors (Lego.com, 2016). The figure below is showing organisational structures of LEGO Group globally. ❖ The LEGO Group has overcome the crisis and has become one of the most successful toy manufacturers for both children and adults. According to statista.com, the company's revenues in 2016 amounted to EUR 5.1 billion, the highest result in the history of the LEGO Group. Changes in the supply chain and restructuring have contributed to the greater efficiency of huge business operations and thus to increase overall satisfaction customers. ❖ Through the improved new ideas of the supply chain, such as distribution, sourcing product development and manufacturing, they are able to create a very well working business model that is the main competitive advantage. After the successful transformation of the supply chain, LEGO Group can focus on customers to increase their satisfaction.
  • 6. TEMPLATE DESIGN Š 2008 www.PosterPresentations.com Kellogg’s Supply Chain Improvements with Technology Poster Presentation The Dream Team:XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX Dorset College, 8 Belvedere Place, Mountjoy Square, Dublin 1, Ireland. Kellogg’s Company History Marketing the Product Inventory Process Improvements by using Technology Summary of the Benefits of using Technology in Supply Chain Logistics Process Improvement by using Technology References • Increased efficiency in the production systems • Streamlined the relationships with suppliers and customers • Increased speed, flexibility and efficiency of the production process • Expanding the range of what can be produced, can also replicate a recipe easily. • Streamlined warehousing and stock control systems making sure there in no over or under production. • online procurement and supply chain management software that lower costs and facilitate a just-in-time approach to production. Kellogg’s is manufacturing, marketing, and distribution food company which was founded in America as Sanitas Food Company in 1900 by the brothers Doctor John H Kellogg and W.K Kellogg’s who together developed a method of producing crunchy, flavourful flakes of processed grain. The processed grain proved to be a popular breakfast food for the patients of Doctor Kellogg. Mr W.K. Kellogg bought out the business from his brother in 1906 and it was rebranded as the Kellogg Toasted Corn Flakes Company which was rebranded again in 1922 to Kellogg’s. To improve its competitive advantage the company has transformed its supply chain with technology. The company is now very successful and it has markets in Europe, Asia, Canada, Australia and Africa. Kellogg’s products are produced in 18 countries and sold in 160 countries with a portfolio of 40 different types of cereals and snacks. The company is worth 29.12 billion USD (www.forbes.com 2018). Before technology the company faced challenges to its supply chain such as lack of product tracing, under/over production, lack of proper inventory monitoring, poor feedback collection on the products from customers. The poster covers the improvements that technology has had to the company’s supply chain’s production, marketing the product, logistics and inventory. Inventory management is the set of practices that aim to achieve the goals of having the right products available in the right quantities and at the right time. 1. Just-In-Time Inventory Management Technique Kellogg's uses a system called Just-In-Time to provide an efficient stock inventory system. Just-In-Time means that only sufficient products are made to meet orders and limited stock is held. 2. Cloud Inventory Management and SKUs Kellogg’s uses technology to analyse products received at a business and to accurately track how many products are available. The company tracks the movement and flow of the inventory by using a cloud inventory management system which uses product SKUs to determine the stock levels and availability. 3. Inventory Stock Taking with Inventory Management System This system ensures that the inventory stock levels in the warehouse matches with the recorded inventory in the system. Hence increased efficiency. 4. Identify shrinkage Another important aspect for Kellogg’s is identifying and tracking inventory shrinkage. These are items that a business is missing due to theft or can not sell due to damage as this is a common occurrence in the supply chain. The unique product SKU enables the company to trace where and how the products went missing or got damaged electronically. 5. Inventory Replenishment Inventory management System reduced costs associated with inventory holding and storage. Kellogg’s Production Process Improvements by using Technology Kellogg’s has incorporated technology in order to improve their supply chain processes. The company has managed to link the supply chain production with other processes in the supply chain to remain competitive on the market by being efficient and reliable. 1. Kellogg’s Production Process Kellogg’s has improved the production process with technology by using Enterprise Resource Planning software which provides a bird's-eye view of a production business by using a single piece of software to connect operations across the business and to take account of each area's position when allocating resources and planning production processes. 2. Track and Trace System Kellogg’s uses a track and trace system to identify the product’s origin and condition. through skus and barcodes. The company has traceability to be in line with the requirements for quality and risk prevention and to prove that the products have been produced to the exact required specifications and recipe. Figure 1 Figure 2 Figure 3 A B Production Improvements by using Technology 3. Recipe replication and expansion of Volume Production is done accurately and exact to the product specification. It is easy to replicate a recipe many times accurately and can produce to meet the demand. 4. Production Plant Monitoring for Faults Kellogg’s uses computerised maintenance management systems to monitor assets, plant and equipment in production. The purpose of this computerised maintenance management system is to identify maintenance issues and requirements and to act with promptness. 5. Improved Coordination (Supplier-Production-Customer) The company uses supply chain management software that manages the flow of materials and products from the suppliers to production at Kellogg’s and from Kellogg’s to their customers. 6. Production cost efficiency and time effective Kellogg’s uses production execution systems which is a software designed to run factories more efficiently and effectively, collating many factors, such as downtime and wastage. Marketing the Product Improvements by using Technology Inventory availability, packaging, satisfaction, conveyance times and even the returns handling process are all major factors that influence overall customer satisfaction. This is where technology in the supply chain of a company can become a significant marketing advantage when marketing the product. 1. Returns Handling and Reverse Logistics They use pre-printed return labels in their packages or customers can request a return authorisation online tool that will enable them to return the item anytime. Its helps to build up customer relationship and increase brand loyalty. 2. Easy Accessibility of Products Technology has provided Kellogg’s and customers with new ways of accessing and delivering products and services such as bill payment methods, order tracking, selling information as well as easy accounts records monitoring. Thereby, enhancing Kellogg’s market share and sustaining its position in the market and ways to cope with threats of new entrants. 3. Packaging and Order Fulfilment/Satisfaction Technology brought in a lot of methods of making products appear more appealing to customers. For example, before supplying products they can now add in detailed information on the packages, instruction manuals can also be easily verified before dispatch. The way products are packaged plays an important role when it comes to marketing the product. 4. Better Customer Relationship Management. CRM involves collecting data in different locations and storing it in a central database, analysing and distributing it to key points. (Anderson & Stang, (2000). Technology has provided Kellogg’s company to build customer information base that has helped them create an effective relationship between the customers and distribution partners. Technology provides Kellogg’s with means of internet marketing. They have utilised technology by growing the company using online media. For instance, using the customer data base by introducing Kellogg’s family rewards program. Sales are facilitated online. Kellogg’s is able to serve its customers located in different regions or countries and sustain its customer base by utilising data management tools. It has also helped in solving major problems related to customer service like customer loyalty and customer satisfaction. Kellogg’s has adopted the modern logistics by applying technology which rely on the internet for performance. Technology has enhanced security of the inventory that logistics handles which has enhanced the relationship with suppliers, other traders and customers by being efficient and timely. 1. Cost Reduction The use of technology in logistics has helped Kellogg’s to reduce the costs of running the business. A Logistics programmed computer in the company now does work in a fraction of time that many people would have done in weeks and has also reduced the human error. 2. Shipment Tracking Management System: The system helps the logistics team to provide shipment notifications, customised messages and reports of specific customer accounts information on the cargo. The company has the capability to save both time and money as shipments can be easily monitored and tracked instead of waiting for delivery date and making several calls tracking shipments. TABLE ONE 1998 1999 2000 2001 200 2003 2004 2005 2006 3. The Internet of Things (IoT) in Logistics The IoT system supports the logistics transportation process and lets the team optimise the drivers’ delivery schedules hence decreasing delivery times and increasing the company’s efficiency. IoT is a major driver of digital transformation particularly in supply chain logistics, Lu, C. (2019). Kellogg’s Supply Chain Process - From Factory to Supermarket Shelves. [online] Tradegecko.com. Available at: https://www.tradegecko.com/blog/supply-chain-management-factory-supermarket-shelves-kelloggs [Accessed 12 Apr. 2019]. Sekologistics.com. (2019). Kellogg's Warehouse Management System Case Study from SEKO. [online] Available at: https://www.sekologistics.com/en/case-studies/kelloggs/ [Accessed 12 Apr. 2019]. AutomotionWorld. Kellogg’s Quest for Automation Innovation. (2015) Available at: https://www.automationworld.com/kelloggs-quest-manufacturing-innovation. [Accessed on 15 April, 2019]. OPTIONAL LOGO HERE OPTIONAL LOGO HERE
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  • 8. HISTORY OF THE COMPANY Founded in 1977 by Roy Raymond, Victoria’s secret (VS) is the largest American company of women's lingerie, womenswear and beauty products. The company has been a huge success since opening day. In 1982, Leslie Wexner bought the company from Roy Raymond for $1million. Seven years later the company was worth over $1.5 billion. Nowadays, the brand has more than 1600 stores worldwide and is the leading retailer of women's lingerie, fragrance and body care. Supply Chain Victoria’s secret manages two supply chains: *One its designed for high-fashion items such as lingerie which needs to be in store as quick as possible in order to maximize sales; *The second is for basic products such as beauty products which are designed to stay longer on the shelf at the lowest cost. The company can either air freight and also ship the products by ocean. The expensive items carry an extra transportation cost weather the low-margin items carry extra inventory costs. Generating different supply chain can lead to a considerable increase in overall profit margin and customer service of an organization’s strategic goals. Packaging VS concept of products packaging is not only keeping them safe, deliverable and protected, but admit them ass an essential part of their conceptual strategy. VS packaging concept is that a product package is communication to customers and satisfying their expectations and needs and informing them about contend and quality of product. VS’s packages are bright and attracting attention Delivery Victoria’s Secrets implemented three schedules of their product delivery to the customers: long term delivery: up to one year at advance, middle term delivery: up to six months at advance, and short term delivery: collections designed in response to the first results of the season. 60% of VS products are short scheduled. VS provides own delivery to customer system CONCEPT TO MARKET. The Company sets up separate terms of delivery for each product. VS uses pull method of shipment: when products send to stores depending from historical POS (Point of Sale Data) from local distribution centres in each region. The actual frequency of store shipments, for both fashion and replenishment products depends on the type of product, the type of store (stores are divided into 7 tiers based on selling square footage and priorities are set in accordance with the tier ranking), and type of season, whether holiday or sale. Online Delivery All approved online stores receiving the products from the Distribution Centre which is separate from the Victoria’s Secret Stores’ Distribution centre. This DC shares to retailers web catalogue. The average time it takes to get to customers is about two days. Online sales allow to VS to provide shipping of small orders and single items. Return Police Their return policy is very complaisant, VS exchanges or issue refunds on all merchandise purchased within 90 days. On their website VS has a number of options to optimize their customer care service such as, frequently asked question, order status, shipping and delivery, live chat, email address, telephone number, exchange and returns. Quality assurance VS is a high end product therefore quality of their product is lucrative to their business. To ensure a high standard of quality VS uses a number of techniques. ¡ Assessing and assuring capabilities of raw material suppliers. ¡ Evaluating vendor compliance with VS sourcing agreements. ¡ Inspecting and testing product quality from pre-production to post-production, including issues related to product colour, construction, labelling, packaging, and pricing. ¡ Raising quality across the board by checking new products, monitoring existing ones and working with their partners in the Raw Materials, Technical, Sourcing and Product Development areas in product innovation. ¡Attribute measurements for larger sample sizes, that help the company test all their products efficiently. ¡ Pareto analysis to eliminate the problems in quality control. Since Victoria’s Secret is well known brand and it offers higher quality products, it is very important to investigate problem areas and correct the problems. ¡Six Sigma program like many other industries and manufacturers have started to use the program today. Six Sigma helps the company shorten lead times, cut development and manufacturing costs, and improve the quality of the products. Inventory Management Victoria's Secret Stores makes inventory every six months and it hires a data warehouse company to do its inventory. Victoria's Secret uses a Micro Strategy's DSS Agent (Decision Support System), this system helps the company to manage inventory, analyse market demand and gather information about the sales and inventory levels for each item in each store. In addition, using DSS Agent, reduce the time and personnel required to perform the analysis of the data collected. DSS Agent has enabled Victoria's Secret to reduce out-of-stock instances on selected items from 20% to 5%, by tracking daily movement figures and minimizing inventory shortfalls. DSS Agent is providing Victoria's Secret with a better understanding of critical information such as size selling patterns and how they vary by geography. Online Marketing ¡ VS is ubiquitous on the social media channels with 28M likes on the official Facebook page, 670,000 YouTube subscribers and more than 7M followers on Twitter, VS uses the appeal of their Angels and visual aesthetics to create compelling and informative content. ¡ Email marketing is huge for VS, it accounts for 23% of their sales. Members are reluctant to unsubscribe in the fear of missing out on exclusive offers, peek at new collection and members only shopping events . ¡ In addition VS has a user friendly website and mobile app with easy navigation and strategically placed call to action buttons. Despite the glamorous image of the brand, the website design is simple and intuitive to use. Customer Care Women don’t line up at Victoria’s Secret because of the low prices, they line up because of the luxurious experience the brand offers. The pink wallpapers, the inviting fitting rooms, the friendly and well-trained staff. All this plays a fundamental role in their customer care. VS is known for their well trained and soft spoken staff who offer customers a lovely undivided attention. They often assist customers with questions about products, apparel, and sizing. Sales associates with Victoria’s Secret work to ensure the best customer satisfaction during each interaction.
  • 9. ANALYSIS OF NIKE SUPPLY CHAIN WORLD LEADERS IN INNOVATION
  • 10. Total exports from Jordan to the EU in 2018 amounted to €300,299,870. Conversely total bilateral trade between the EU and Jordan amounted to over €3.5 billion leading to a trade deficit for Jordan of €3.2 billion. Main products exported to the EU included Agricultural products (€43 million) and Industrial products (€257 million). EXPORTS PER COUNTRY (Top 10 shown in Orange in Map). “Rules of Origin” The Rules of Origin (RoOs) are a major challenge of Jordan when exporting to the EU. The World Trade Organization (WTO) describes RoO as “the criteria needed to determine the national source of a product, and their importance is derived from the fact that duties and restrictions in several cases depend upon the source of imports”. The EU had promised to provide Jordan with more help and simplifying trade between the Kingdom and European countries by reducing the required RoOs. This reduction would only cover industrial businesses operating in a number of pre-identified Development Zones and in selective sectors over the period of ten years. The European Commission established that “Jordanian industries find it difficult to actively take advantage of the EU-Jordan Association Agreement due to difficult RoOs ” (Vaes et al., 2015). Further, the Jordan Strategy Forum highlighted that “Jordanian industrial products continue to face key challenges that prevent them from benefiting from the applied RoO which include: strict product specific rules that require in their majority Jordanian manufactured products to undergo certain manufacturing processes, high percentages of local content reaching up to 60% like (carpet, embroidered garments, air conditioners, home appliances) and in other cases solely obtained efforts. This challenge had made it rather difficult for Jordanian industries to capitalize on trade agreements with the EU and it was what the new Trade Agreement on RoOs between the Kingdom and the EU aim to address. Some factories that are ready to export their products to Europe and expand their operations will not be able to benefit from the relaxed Rules of Origin due to their limitation to certain Industrial Zones” (Jordan Strategy Forum, 2019). Brexit Jordan draws more ÂŁ1 billion worth of UK exports and UK is the 5th biggest export customer in the EU for Jordan. According to the Department for International Trade (GOV.UK, 2019), UK is pursuing to arrange agreement with Jordan to guarantee trade continues with minimal disruption after the UK leaves the EU yet this is still uncertain as Brexit has been postponed until the 31st of October 2019 with no definite deal with the EU. According to the UK Government, “These arrangements could continue the effects of the EU-Jordan agreement if the UK leaves the EU without a deal but if the UK does not arrange agreements with Jordan and the UK leaves the EU without a deal, existing trade agreements will not take affect anymore. This would mean the UK would not have preferential trade arrangements for exports to Jordan. Even if the UK agrees continuity arrangements with Jordan, there could still be minimal changes to tariffs and quotas, which may still present challenges for some Jordanians exporters” (UK Government, 2019). Other Challenges The Jordan Strategy Forum (JSF) a non-profit organization, which acts for the group of Jordanian private sector companies that are active in corporate and social responsibility (CSR) and in promoting Jordan’s economic growth listed “a few challenges facing Jordanian Exporters in terms of competing with other countries” (Jordan Strategy Forum, 2019) as summarised below. In 2018 Ireland imported goods worth €3,483,606 from Jordan. Exports to Jordan from Ireland were to the value of €67,934,626 creating a trade deficit for Jordan of over €64.5 million. Jordanian exports to Ireland have shown a growth trend from 2015 to 2018 after a steep fall from a peak in 2014 as seen in the chart below. Trade Agreement between EU and Jordan The Free Trade Area between Europe and Jordan has opened up two-way trade of goods through the Association Agreement that governs trade in May 2002. Additional agreements on agriculture, agri-food and fisheries products were reached between EU and Jordan and came into force in 2007 and 2011 respectively. However, in July 2016 both EU and Jordan decided to make the rules that Jordanian exporters use in their trade with the EU simpler (Rules of Origin). It was reviewed by both parties and they improved the initiative in December 2018. This initiative is to help create jobs for both Jordanian and Syrian refugees with support from the EU to Jordan in the ongoing refugee crisis, and the goal of the initiative is to make export from Jordan to the EU easier. With a window of validity currently set until the 21st of December 2030, EU Market preferential access will be conditional upon Jordanian exporters complying with certain conditions stipulated in the Association Agreement. Based on the EU’s current preferential regime for less developed countries called the ‘Everything but Arms Initiative’, the Alternative Rules of Origin state that the labour involved in the production of goods must include 15% Syrian Refugees in order for them to be applicable. In an effort to lessen the administrative burden involved in tracking the Syrian labour inputs into specific exports, the EU and Jordan agreed to remove the minimum employment requirement once 60,000 active work permits were issued by the Jordanian government to Syrian Refugees. Once that target has been achieved, Jordanian exporters will no longer have to submit to the somewhat cumbersome former system. To summarise the Trade agreement as per the European Commission’s own information portal: “Under the Association Agreement, the EU and Jordan have established a Free Trade Area (FTA) under which they agreed: • to liberalize two-way trade in goods, so that all trade in industrial products takes place free of any import duties while trade in agricultural, agro-food and fisheries products has been liberalized on a selective and progressive basis • rules and disciplines on non-tariff based trade measures such as quantitative restrictions and product standards • a general right to establish businesses and provide services in the other territory • to allow for current payments and capital movements • common rules on competition and intellectual property” (European Commission, 2019). Some interesting facts on the trade between the EU and Jordan have also been provided by the European Commission: • “The EU is Jordan’s largest trading partner, accounting for 17.4% of its trade in 2017, ahead of the United States (13.4%), Saudi Arabia (13.4%) and China (10.9%). • In 2017, Jordan is the EU’s 61st-largest trading partner representing 0.1% of the EU’s total trade with the world. • Total trade in goods between the EU and Jordan amounted to €4,4 billion in 2017. • The EU main imports from Jordan in 2017 were chemicals (€0.1 billion), textiles and clothing (€0.04 billion), and machinery and transport equipment (€0.04 billion). • The EU's exports to Jordan are machinery and transport equipment (€1.3 billion), agricultural products (€0.7 billion) and chemicals (€0.6 billion)” (European Commission, 2019). European Commission, 2018. Statistics Extra-EU Trade. [Online] Available at: https://trade.ec.europa.eu/tradehelp/ [Accessed 4 August 2019]. European Commission, 2019. Jordan EU Trade Information. [Online] Available at: http://ec.europa.eu/trade/policy/countries-and-regions/countries/jordan/ [Accessed 4 August 2019]. Jordan Strategy Forum, 2019. Relaxing the Rules of Origin for Jordanian Industries. [Online] Available at: http://jsf.org/sites/default/files/Relaxing%20the%20Rules%20of%20Origin%20for%20Jordani an%20Industries.pdf [Accessed 5 August 2019]. Observatory of Economic Complexity, 2019. Jordan Country Info. [Online] Available at: https://oec.world/en/profile/country/jor/ [Accessed 5 August 2019]. Trading Economics, 2017. Ireland Imports from Jordan. [Online] Available at: https://tradingeconomics.com/ireland/imports/jordan [Accessed 5 August 2019]. UN Conference on Trade & Development, 2018. Liner Shipping Bilateral Connectivity Index 2018. [Online] Available at: https://unctadstat.unctad.org/wds/TableViewer/tableView.aspx?ReportId=96618 [Accessed 2 August 2019]. USAID, 2015. Export Guide to the EU - A handbook for Industrial and Manufacturing Businesses in Jordan. [Online] Available at: http://www.jsmo.gov.jo/en/News/Documents/ExportGuidetotheEUEnglish.pdf [Accessed 10 July 2019]. Vaes, R. et al., 2015. valuation of the European Union’s Cooperation with the Hashemite Kingdom of Jordan. Development and Cooperation, Brussels: EuropeAid. World Trade Organisation, 2016. Trade topics - Rules of origin gateway.. [Online] Available at: https://www.wto.org/english/tratop_e/roi_e/roi_e.htm [Accessed 5 August 2019]. UK Government, 2019. Exporting to Jordan after Brexit if there’s no deal. [Online] Available at: https://www.gov.uk/guidance/exporting-to-jordan-after-eu-exit [Accessed 2 August 2019]. UNCTAD (The UN Conference on Trade and Documentation) calculates the Liner Shipping Bilateral Connectivity (LSBC) Index of countries on an annual basis. The LSBC is a measure of a country pair’s integration into global liner shipping networks. The higher the coefficient, the easier it is to ship goods from Jordan to that export destination. A direct correlation has been found between the top 10 export destinations for Jordan and their LSBC rating as indicated in the table below: Italy 51,972,788 Netherlands 49,679,161 Belgium 48,908,230 Spain 39,124,880 UK 28,586,960 Germany 22,492,128 France 18,199,702 Greece 8,040,671 Portugal 5,382,061 Poland 4,934,042 Sweden 4,512,751 Bulgaria 4,378,822 Ireland 3,483,606 Austria 2,283,450 Cyprus 1,542,527 Slovenia 1,522,940 Slovakia 1,283,163 Romania 1,143,669 Denmark 814,879 Croatia 429,192 Hungary 380,269 Estonia 328,085 Finland 301,270 Czech_Republic 271,605 Malta 185,190 Luxembourg 71,129 Lithuania 24,497 Latvia 22,203 Belgium 0.4067677 UK 0.4036331 Germany 0.3994295 Spain 0.397753 Netherlands 0.3938811 Italy 0.3916292 Malta 0.3752705 France 0.3498316 Greece 0.3483742 Portugal 0.3481925 Poland 0.3416559 Croatia 0.3287767 Slovenia 0.3239792 Sweden 0.3182935 Romania 0.307435 Denmark 0.301856 Cyprus 0.2562553 Lithuania 0.2542794 Bulgaria 0.1942286 Ireland 0.1942101 Finland 0.1916752 Latvia 0.1291513 Estonia 0.1260477
  • 11. . ) Glanbia Manufacturing Glanbia has different manufacturing locations, currently there are four different production locations here in Ireland and these locations are; Ballyragget, Co. Kilkenny, Belview, Co. Kilkenny, Corman Miloko, Carrick-on-Suir, Co. Tipperary, Wexford Creamery, Co. Wexford, Virginia, Co. Cavan. These production sites manufacture a range of different products such as; specialized milk powder products, nutritional ingredients, butter and milkfat and specialized in high-quality cheddar cheese. Glanbia is in the process of integrating an upgraded transportation management system (TMS) through 3PL and technology firms to streamline its supply chain operations and build in efficiencies. Already successfully partially integrated at Glanbia’s operations, the company is now working to implement the program across all its divisions nationwide. As a cloud-based system, TMS can be accessed anywhere in the world through mobile devices such as smartphones, tablets, and laptops allowing trucks to be routed and pickups to be requested globally with an internet connection. The TMS system will support the company’s SAP-designed CRM and ERP systems to provide a more holistic form of top shelf customer service, from materials suppliers to the end customer. “TMS eliminates the need to install and maintain many different facets of transportation systems,” said Andy Weisel, Executive, Procurement Center of Excellence. “It puts all the information in one source.”