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Designing an efficient IT operations war room/Command Centre

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The key objective of the IT war-room is to facilitate communications between all relevant parties in the event of a system go-live ..

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Designing an efficient IT operations war room/Command Centre

  1. 1. Designing an efficient IT Operations War-room Enamul Haque Solution Architect HCL GREAT BRITAIN Ltd.
  2. 2. The key objective of the IT war-room is to facilitate communications between all relevant parties in the event of a system go-live. It is also to monitor and listen and respond to inquiries and synthesize opinions to determine the best course of actions during any cutover session.
  3. 3. It is the place which brings people together in a single location to collaborate and solve problems. During the crucial stages of cut-over, the war-room should allows free flow of information between all relevant stakeholders.
  4. 4. War-room needs to simplify the transition by being responsive to the needs with collective knowledge from the participants. War-room needs to facilitate the capture of information and help to process the decisions by building shared understanding.
  5. 5. It should allow prompt routing of relevant incoming issues to the correct escalation points ..
  6. 6. It should also document what’s learned in the war room for reusing in the future and for providing feedback to the rest of the project team.
  7. 7. Attending a war- room would require its participants to be prepared for it. War-room warriors should also be subject matter experts.
  8. 8. Flexible clothing Have coffee and tea Make yourself comfortable Meet and greet Have fun Sweets Don't forget chargers Make good use of Flip chart Make good use of sticky notes Fruits Drink water Beverages Team work Great listeners Great tips for to be a great war-room warrior!
  9. 9. IT War-rooms - the good, the bad and inspirational Somewhat fail Very fail Kinda likeEpic fail
  10. 10. Follow me in tweeter: twitter.com/haquenam If you want Power Point version of this document, please drop me a message in LinkedIn: https://www.linkedin.com/in/haquenam Thank you and Kind regards.

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