1. A. A brief overview of the company and its products.
Our company is bar. Its name is ‘TK’. It has 6 employees. We provide alcohol
drinks mainly. For example, beers, cocktails, rice wine, wine and distilled spirit
and so on. These alcohol drinks are took by us. We are confident that they are
good drinks.
B. How is one of the products created or used?
I explain how to make highballs as one example. I pour whiskey into the beer mug
for exclusive use of the highball first that I squeezed a lemon. I put ice next. Finally
I change I break it and what put by one, but put a tonic whether it is ginger ale
whether it is Coca-Cola whether it is soda in our shop. It is completion in this.
C. How does a person (customer or employee) decide what to do
(what to make or what to buy)?
It is the number of reservations of the banquet of the next day and always depends
on the weekend and there is much it and orders it. I change by the number that sold
elsewhere on the day.
D. How are the products packaged?
Our products are packaged as, by using a public.
E. Is there a training program to teach employees or customers
about the product? (How to use it or how to make it?)
We will teach our customers about product by using homepage or pamphlet. Our
customers browse popular foods and drinks at our homepage or pamphlet, so they
can learn easily about our product. If they don’t understand well, we can
correspond by telephone or E-mail.

2. F. Is there any extra support available for employees or
customers if they need it? For example, is there a help line?
Is there a FAQ (frequently asked questions)? Is your guide
multi-lingual?
We will prepare something. First, we will manual. It has how to cocktails and
wait on customers. Second, we will prepare online helps. If it is written on the web
page, our employers learn how to cocktails and wait on customers. These helps are
written Japanese and English. According to circumstances, we make helps that
they are translated other languages
G. How can employees or customers contact human sources of
help?
Employees or customers can contact our web page and telephone and E-mail.
Our web page’s URL…http://sites.google.com/site/tktkbar/home
Telephone number…1234-56-7899
E-mail…s1170105@u-aizu.ac.jp