1. Managing Know-How by Valuing Human Capital
Ed’son de Pary

2. Introduction
Research triggers
Research goal
Research question
Research Method
Research Approach

3. Supervisors (Utrecht University)
1 supervisor : dr. ir. R.W. Helms
st
2 supervisor : dr. R. Bos
nd
Supervisor (NS Hispeed)
Richard Kempers (Head of I&A)
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4. NS Hispeed:
Dutch international railways division
± 600 employees around Europe
Headquarters in Amsterdam
Partners
Railteam
Eurostar
DB (Germany)
NMBS (Belgium)
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5. Water-cooler metaphor no more sufficient
Traditional technologies not efficient
Promotion of Top-down management approach hurting the KM processes
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6. Write your knowledge into a database
Find an adequate level of detail
Maybe someone would find it someday or maybe not
Don’t spend too much of time in this
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7. Create a Framework that positively & effectively
enables the effects of Web 2.0 technologies on
knowledge sharing processes in an organization
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8. To what extend can Web 2.0 enhance the
knowledge sharing processes of an organization?
Whatare the most occurring problems organizations come across in
the knowledge sharing process?
What are the benefits of Web 2.0 to the knowledge sharing process?
Howcan Web 2.0 technologies integrate in the KM life cycle of a
knowledge sharing organization?

9. Knowledge Management:
The ability to selectively capture, archive, and access the best practices of work-
related knowledge and decision making from employees and managers for
both individual and group behaviours” (Bergeron, 2003)
Web 2.0:
A term describing the trend in the use of World Wide Web technology and
web design that aims to enhance creativity, information sharing, and most
notably, collaboration among users (O’Reilly, 2006)
KM 2.0:
A user-centred form of information management and retrieval using
collaborative creation and tagging of digital knowledge repositories (Boulos &
Wheelers, 2007). .

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12. Connection types
Mechanisms
Intent
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14. Leadership sponsorship
Integration in workflow
Informal incentives
Partners integration
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15. Design Research
Survey in NS Hispeed
Interviews with
IBM
Cap Gemini
Sogeti
Creation of KM 2.0 Framework
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18. The second presentation of this series will
focus on the KM 2.0 Framework, and will
be held after its validation in two weeks,
and published the week after.
Thanks for the patience.
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