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Engaging feedback (with links)


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Engaging feedback (with links)

  1. 1. Making feedback more Engaging -Insights from late 2012 conferences m late 22 conferences Insights from late 2012 conferences Andrew Bevan User Support monthly meeting 24th January 2013
  2. 2. Context• Related ideas from three conferences – – Internet Librarian annual conference in London • – NCCPE Public Engagement annual conference in Bristol • http:// – BUFVC Annual showcase day in London •• Different approaches to engaging with users – For feedback and as promotion• Common problem space for all ‘users’ of services – information overload, tired formats• Possible relevance for us – For service testing, project development, etc.
  3. 3. Non-traditional approaches from MLA Inspiring Learning*• National Centre for Research Methods (NCRM) • http://• Realities Toolkit* (Strengths and Considerations of Methods) • http :// strengths_and_we.pdf• In addition to user observation, focus groups, surveys etc.• Graffiti Walls (virtual or physical)– POST IT notes can be used as a colourful, cheap way of getting people to share comments• Video – commissioned soundbites ( Radio4 More than Words)
  4. 4. Other non-traditional approaches• Diaries or self interviews respondents to use an audio-recorder to record themselves• Drawing, other artwork, role-play/acting • participants conveying their learning experiences creatively• Music elicitation (favourite songs explained to groups)• Participatory mapping (mindmaps)• Participant-produced video • an appealing alternative to traditional comments cards - may be more fun/engaging for some users than writing comments• Photographs/images • for participants to convey their learning experiences creatively • with speech bubbles to convey learning experiences to others
  5. 5. Memes• "an idea, behavior or style that spreads from person to person within a culture.” (Wikipedia) • From Richard Dawkins 1976 The Selfish Gene • “self-replicating unit with potential significance in explaining human behavior and cultural evolution.”• “Memes for marketing in libraries? It seems to me to be a interesting weapon in your toolkit, but like anything if used too often it can become stale or even cause a backlash for trying too hard to be hip.” (Aaron Tay)• libraries.html• Competition, quiz or feedback mechanism • Used with discretion for fixed period
  6. 6. Examples
  7. 7. Users and their settings• Environments e.g. VLEs • Croydon College (mandated elearning lecturers material on Moodle) • Manchester Uni - Best on Blackboard (student-nominated competition)• Audiences, Who to engage with? • All users but teaching staff (and Liaison Librarians) are key• Finally for us....more market research, • to understand how lecturers and students are using our resources in context e.g. which other content they access • (Spanish lecturer adapting YouTube clips and other open websites) • From• Any other thoughts?
  8. 8. Making Surveys more EngagingFromhttp:/From/