1. Murray Hertz (904) 372-8816 murray.w.hertz@gmail.com
Summary of Professional Qualifications
 Software Development in multiple languages (10+ years)
 SQL database design,ETL functions,stored procedures, queries, modifications, indexing
 Primary contact for audits related to SAP controls (internal and external)
 Supporting audits for GxP in the medical device field (including HPAA)
 Participated in ISO-9000 certification with Vistakon
 Business Analysis experience with leading and participating on cross functional teams, as well as delivering projects on time
and on budget (10+ years)
 Managed SDLC for all configurations and structures in the global Medtronic Record Control System (international product
submission document repository) including document security (HIPAA and financial), organization, and custom
configurations
 Experience in working in situations with high ambiguity and gaining consensus across multiple departments and geographies
 Experience with multiple styles of requirements gathering, analysis, and documentation styles
 Build and maintain working relationships with clients, internal stakeholders and technical developers
 Participated in all phases of implementation process from requirements gathering and analysis through post-deployment
support
Key Strengths Include:
Visual Studio development using C#, VB, MSSQL Server, Windows forms, Custom controls,TFS, Perforce
Sharepoint 2007/2010 Change Control
Process Improvements (Certified Six Sigma Black Belt) Business Systems Analysis
SAP Security Designs GRC / Virsa Compliance Calibrator
Role Design and SOX Compliance using SAP 4.6C, 4.7 Manufacturing Data Collection and Analysis
Process Improvements SDLC
Technical Writing (standards,processes,proposals) FDA and International Compliance Standards
Professional Experience
Truenet Communications Feb 2016 – Present
Software Developer
 Rewriting their FoxPro application into Windows Forms and SQL Server
 Database design and implementation
 ETL using SSIS
Citizens Property Insurance Corporation Jan 2015 – Dec 2015
Senior Process Improvement Analyst
 Identifying process improvement opportunities for internal processes
 Process Mapping, Data Collection, and Analysis
 Implementing desktop automations using C# and .NET solutions
Diversified Service Options (subsidiary of Florida Blue) July 2014 – August 2014
Systems Analyst
 Writing Use Cases in support of corporate merge project (OMNI)
 Assisting with Process Flow design and documentation
Medtronic, Inc. September 2007 – July 2014
Principal IT Business Systems Analyst
 Project Management, including coordinating the technical and human resources and budget tracking and management
 Writing specifications for Documentum configurations based on user interviews and technical consulting
 Documentum configuration
 Process Optimization, specifically in tuning the requirements gathering and documenting process to improve both clarity and
efficiency
 Recognized during this time as a top solver for InnoCentive@Work
 Received several internal recognition awards
 Release Management for the Electronic Field Action System(EFAS)
 SAP Security process design,documentation,and improvement
 Design of SAP security roles

2.  Analysis and remediation of Sarbanes-Oxley (SOX Compliance) Segregation of Duties conflicts using the Virsa Compliance
Calibrator tool (aka GRC)
 Day-to-day support of security changes as required by the global project team
Honeywell, Inc. May 2006 – September 2007
SAP Security Architect
 Design of SAP security roles, primarily in the Finance, Manufacturing, Business Intelligence, and APO areas
 Analysis and remediation of Sarbanes Oxley Segregation of Duties conflicts using the Virsa Compliance Calibrator tool
 Day-to-day support of SAP security changes as required by the global project team
 SAP Security policies - process design and documentation
 Primary contact for auditors of the SAP Security system
 Limited basis support functions,such as transport approvaland management (SE09/STMS), client opening an d securing
(SCC4), etc.
Johnson & Johnson Vision Care September 1992 - May 2006
Project Manager
 Developed and maintained the SAP security roles (Single, Composite, and Derived) from performing the business analysis
through actual configuration with PFCG (the Profile Generator) and SU24
 Designed and maintained these SAP security roles to be compliant with SOX 404 regulations regarding Segregation of Duties
 SQL database setup and usage (Oracle, Access)
 I maintained compliance with other regulations including 21 CFR part 11 (FDA Good Manufacturing Practices), HIPAA
Compliance (USA Data Privacy), Safe Harbor (European Union Data Privacy), and internal corporate policies.
Using SUIM and external tools,I audited and maintained the state of compliance of the systemand initiated changes when
necessary relating to user license tracking, verification of userrole assignments,and SOD conflicts arising from multiple role
assignments
 Supported the efforts of external auditing agencies
 Wrote the SAP Security Policies and Procedures documents
 Handled the day-to-day security issues via Help Desk tickets (Picasso/Remedy) using transactions SU53, SU24, SU01, PFCG
 Trained other personnelin SAP Security Policies and Procedures.
 Led a successfulglobal project for the re-organization of security profiles and role assignment for compliance to Sarbanes
Oxley Section 404 (Segregation of Duties) requirements
 Converted FDA-regulated sterilization records from a paper to an electronic systemfor a savings of $100K per month
 Designed, developed, tested,deployed and maintained SCADA manufacturing systems for 1GT
 Configured, monitored, trained users on and managed the PLC Data Collection System(PMIS)
 Project Manager of the development, installation, testing, and training efforts for a barcode scannersystemfor raw material
verification
 Worked with Product Yield improvement project team (Process Excellence) to innovate,design, and install a hardware
modification in the lens manufacturing process
 Project Manager of the development (including developing some software myself and coordinating two additional different
software companies’ efforts), installation, testing,and training efforts for manufacturing and quality software
 Performed 21 CFR Part 11, Process Modeling and Validation (knowledge of FDA Good Manufacturing Process
requirements), IQ, OQ, PQ, (Designing and performing protocols)FMEA (Risk Analysis & Mitigation)
 Change Control Board (Founder of the 1GT and SAP Change Management procedures and leader of the compliance efforts)
Bradley Ward Systems June 1987 – September 1992
Software Consultant
 SQL database setup and usage (Oracle, Informix, Allbase)
 Designed, developed, and installed data collection systems in manufacturing plants
 Provided documentation and processes forall FDA-regulated customers (for both food & pharmaceutical manufacturing)
 Extensive customer needs analysis and writing of technical specifications
 Functional manager for the software consulting group
Education and Training
 Georgia Institute of Technology, Bachelor of Electrical
Engineering
 Six Sigma, Lean, Design for Six Sigma, Value Stream
Mapping (Certified Black Belt)
 SAP Security Administration (ADM940, ADM950,
ADM960, SAPEP)
 Cognos Impromptu Administrator
 Microsoft Project & Project Management
 Data Modeling
 Business Process Modeling

3. Awards and Recognition
USAFLettersof Recommendation(Dr.Constantine,Mr.Urquhart)
Bradley Ward, Inc. Letterof Recommendation(RickWalters)
Vistakon VistaAwards(8-5-1999, 11-21-2000), OutstandingContributor(2001-2002), Change Control Board(March
31, 1999), IS ProjectDocumentation(1994-1995), Standardsof Leadership(28-Feb-2003, 30-Dec-2004), J&J
AchievementAward(8-Aug-1999),Certificateof Recognition(18Nov2003)
Honeywell BravoAwardGold (5-08-2007)
Technical Skills
MS Office Suite, Visual Studio, MS Project, HP Quality Center/ALM, Minitab, C++