This document discusses e-documents and their role in electronic services in Europe. An e-document carries information and supports functions to process and present that information to end users. It can be considered both as information and as a service. The document outlines producer and consumer workflows for basic e-document use cases. Producers structure documents, transform them to exchange formats, add metadata and rules, secure them with signatures and encryption, and send them in e-containers. Consumers receive the documents, validate and acknowledge them, and then process the metadata, rules, data and information. The document was presented at a conference to discuss potential applications of e-documents across different domains.