On February 5th, 2015, the Meeting of the Vietnam Tourism Certification Board took place in Hanoi.

1. Key Findings and Recommendations
of the VTOS / MRA-TP Conferences
Vietnam Tourism Certification Board meeting
February / Kai Partale

2. VTCB-VTOS
Business Plan
& VTOS/
MRA-TP
Conferences
& Plan for the
Next Steps
(Assessment)
Qualifications system
Enablers for
VTCB
Pricing
options –
Revenue
streams
Products
and
services
Priority actions in
relation to goals
VTCB
Business
goals and
objectives
Assessment
strategies
for VTCB
Qualifications

3. What needs
to be done to be
ready for the
MRA-TP and VTOS
implementation?

4. 4
• Improve the lack of information and raise awareness of the wider
tourism and hospitality sector in Vietnam in regards to the
importance and significance of ASEAN MRA-TP and revised VTOS
• Highlight and explain to the wider tourism and hospitality industry
the benefits of ASEAN MRA-TP and revised VTOS in terms of
human resources development, employability, labour movement,
and competitiveness, in- and outside of Vietnam
• Clarify and explain procedures and processes of certifying
competency standards under VTOS, as well as the roles, functions
and responsibilities of the revised VTCB and other relevant bodies
• Improve the relevance and effectiveness of the revised VTOS
through a better connection, integration and practical application
with the tourism and hospitality industry in Vietnam
Key objectives of the events

5. 5
• Need to have a common National Tourism Standard soon; VTOS is most
suitable present Tourism Occupational standard for Tourism human
resource development
• After the both new laws coming into effect, MoLISA and General Dept. of
Vocational Training should use the existing Assessment and Appraisal
Centres established and recognized by VTCB
• New National Tourism Professional Board (NTPB) should work with
international hotel chains in order to match their standards with the
National Tourism Standard and to enable accreditation / certification of
their staff
• Two assessment systems are required: a) employees in the business
sectors and b) students in tourism colleges/universities
• Enhance the tourism knowledge and quality of training by mapping
ASEAN standards against school curricula for teachers of tourism
vocational colleges
Key Recommendations:
Working Group Government

6. 6
• Roadmap with detailed activities and committed timeline for tourism
VET needed
• Each school/college should start to map its curricula against ASEAN
and based on VTOS
• Define a transparent assessment/ certification system with the support
of VNAT, VTCB, MOLISA and international community
• National tourism authority / VTCB to develop plan for
assessors/trainers at national level in line with ASEAN
• Colleges should further develop apprenticeship programmes based
on VTOS
• Better and more effective information exchange / networking within
industry should be established. Could be initiated by VNAT / VTCB
referencing to official information from MOLISA, MOET, and MCST
Key Recommendations:
Working Group Education and Training

7. 7
• Make Vietnam Tourism Occupational Standards (VTOS) (VNAT/2014)
mandatory law nationwide. Strategically focus on and make effective
implementation of VTOS top priority for entire (public) training and
education system in Vietnam
• Make VTOS compulsory for business owners to implement and invest in.
Provide logistical and financial support to owners and hotel management
companies for implementation of VTOS, in form of (training, assessment
and certification) incentives or subsidies
• Recognize existing skill levels and already acquired competencies of
employees under the VTOS system. Allow businesses to map existing skill
levels and competencies of their employees against VTOS and identify
gaps for further training.
• Separate VTOS assessment and certification procedures from hotel
assessment and star rating procedures.
• Ensure process of VTOS assessment and certification by VTOS
assessors is transparent, competent, consistent and effective.
Key Recommendations:
Working Group Hotel and Food Services Sector

8. 8
• Businesses support to tourism schools: Businesses are willing to
receive VTOS trained students to practice / do an apprenticeship in
their office
• On-job Training: Larger businesses could do trainings for their staff
on VTOS incl. there corporate training programmes; Smaller
businesses need support from VITA or cooperate with schools to
deliver trainings for their staff based on VTOS
• Need to change / revise the current training material, methodology
of tourism colleges based on occupational standards to be more
practical
• VITA and VISTA should take a “bridging” role and responsibility for
tourism industry trainings, especially for medium and small-sized
businesses
Key Recommendations:
Working Group Travel

9. 9
Assessment framework for the revised VTOS
in line with ASEAN / piloting assessments
Tourism VET Strategy Expert Tourism VET Supervision Expert
TWG meetings with MoLISA / VTCB to assist in
understanding the VTOS development methodology
and involvement in pilot assessments
Update of procedures from VTOS training to
registration, assessment, certification for
competency, accreditation of assessment centers
Assessment framework and system for VTOS/VTCB
linked to the education and training sector and in
line with ASEAN
Pilot passbooks for level 1 and 2 HK/FO
Work-based Assessment system (WBA) /
Recognition of Prior Learning system (RPL)
Assessment materials and scoring sheets for HK/FO
level 1 and 2
Accreditation and certification guidelines for VTCB Revision of mapped Multiple-Choice Questions
based on new VTOS
Advise on assessment guide for level 3 to 5 (how to
develop them in the future)
Work with assessors for pilot assessment
preparation / Supervise the assessments in up to
three assessment centres
Support VTCB in revising VTCB charter and prepare
an action plan for NTPB
Begin a trial of the WBA and RPL process with some
selected industry personnel and VTCB assessors /
framework for assessor trainings

10. 10
For more information please visit www.esrt.vn
The ‘Environmentally and Socially Responsible Tourism Capacity Development Programme’ (2011 - 2015)
is a European Union funded sector programme with activities in:
1) Policy support and institutional strengthening
2) Product competitiveness and public-private dialogue
3) Vocational education and training
Thank you!