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003 balanced scorecard & value chain

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Balanced Scorecard & Value Chain

Engineering
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helpdesk@construction-productivity.co.uk htt://www.construction-productivity.co.uk
• The Balanced Scorecard (BSC) focuses into fourareas: 1. Financial perspective (financial measures) 2. Customerperspective (customer satisfaction) 3. Internal business process perspective (e.g., productivity and speed) 4. Learning and innovation (e.g., training and numberof new patents or
003 balanced scorecard & value chain
003 balanced scorecard & value chain
003 balanced scorecard & value chain
003 balanced scorecard & value chain
003 balanced scorecard & value chain
003 balanced scorecard & value chain
003 balanced scorecard & value chain
003 balanced scorecard & value chain
003 balanced scorecard & value chain

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003 balanced scorecard & value chain