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1 of 18
Innovation
at the
“Accidental Business”
Who is Jake Nickell?
2
25 year old zany punk brat
College dropout
Nouveau riche
“coolest dude on earth”
3
Google it.
Jake comes up 1st
…and second
…and third.
Why? What did he do?
Just ask Eric von Hippel, MIT
4
“…a perfect example of a
new way of thinking and
innovation.”
“Most product innovations
do not come from corporate
R & D labs, but from the
users themselves.”
5
Or ask…
A small first step,
a revolutionary idea.
6
Jake, 20 yrs old,
day job at CompUSA
Design was his hobby,
dreamless.org his community
Enters a shirt design contest,
and wins!
He wins no $, no shirt,
just satisfaction
An hour later, Threadless was born.
The Gaming Revolution
Sean Mort
The concept.
7
Designers submit their original work.
Designs are rated for 7 days by members.
Threadless prints the most popular designs.
Users buy the designs.
The winning designer gets some $.
U.S.S. Awesome - Joshua Kemble
8
The pitch:
By the Numbers
9
2002
10K members
$100K revenue
2006
700K members
$18MM revenue
2009
1 million members
$30MM revenue
1.5M Twitter followers
100K Facebook Fans
50 employeesThe Gaming Revolution
Sean Mort
I got $5 on it
Tim Shumate
Rock and Roll
10
Funkalicious
Christopher Golebiowski
No advertisements
No sales force
No design staff
No modeling agency or fashion
photographers.
30% profit margin
1000 new designs per week
42,000 citizen designers
Every product sells out. Never a flop.
11
Product Expansion
12
More Product Expansion…
w/ Blik
w/ DELL
Brick & Mortar
13
Only 20 Designs Sold
No shirt sells more than 2 weeks
2nd floor is exclusively art, not product
An event venue, community hangout
Art exhibits, Photoshop workshops
Physical manifestation of culture
Turned down Urban Outfitters & Target
Community Interaction
14
“Almost no one was simply consuming. They
were all (95%) participating.” – MIT study
370 Threadless Meetup groups worldwide
Street Team tools and perks system
Flip cameras to top designers
A blog for every member
Threadspotting – movies, tv, music videos, etc
Employees as models
“Awesome Time” for employees
U.S.S. Awesome - Joshua Kemble
Birds Of A Feather
Ross Zietz
Concepts at Work
15
Crowdsourcing
User-driven innovation
Rapid prototyping (i.e. Airbike)
e-Tribalized Marketing
The Customer as…
Designer
Quality Control
Tester
Recruiter
Sales force
Brand Ambassador
Marketing staff Childhood Garden
Rachel Caldwell
16
Other Examples…
In the Founder’s Words
17
Why wouldn’t you want to make the products
that people want you to make?
Our skill is to never stop thinking like users
No marketing efforts have been as effective as a
really engaged community
We constantly ask,
“Wouldn’t it be awesome if ___________?”
U.S.S. Awesome - Joshua Kemble
Cookie Loves Milk
Jess Fink
18
@donrua Linkedin.com/in/donrua +DonRua1
Don Rua
Digital Strategist

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Threadless

  • 2. Who is Jake Nickell? 2 25 year old zany punk brat College dropout Nouveau riche
  • 3. “coolest dude on earth” 3 Google it. Jake comes up 1st …and second …and third. Why? What did he do?
  • 4. Just ask Eric von Hippel, MIT 4 “…a perfect example of a new way of thinking and innovation.” “Most product innovations do not come from corporate R & D labs, but from the users themselves.”
  • 6. A small first step, a revolutionary idea. 6 Jake, 20 yrs old, day job at CompUSA Design was his hobby, dreamless.org his community Enters a shirt design contest, and wins! He wins no $, no shirt, just satisfaction An hour later, Threadless was born. The Gaming Revolution Sean Mort
  • 7. The concept. 7 Designers submit their original work. Designs are rated for 7 days by members. Threadless prints the most popular designs. Users buy the designs. The winning designer gets some $. U.S.S. Awesome - Joshua Kemble
  • 9. By the Numbers 9 2002 10K members $100K revenue 2006 700K members $18MM revenue 2009 1 million members $30MM revenue 1.5M Twitter followers 100K Facebook Fans 50 employeesThe Gaming Revolution Sean Mort I got $5 on it Tim Shumate
  • 10. Rock and Roll 10 Funkalicious Christopher Golebiowski No advertisements No sales force No design staff No modeling agency or fashion photographers. 30% profit margin 1000 new designs per week 42,000 citizen designers Every product sells out. Never a flop.
  • 13. Brick & Mortar 13 Only 20 Designs Sold No shirt sells more than 2 weeks 2nd floor is exclusively art, not product An event venue, community hangout Art exhibits, Photoshop workshops Physical manifestation of culture Turned down Urban Outfitters & Target
  • 14. Community Interaction 14 “Almost no one was simply consuming. They were all (95%) participating.” – MIT study 370 Threadless Meetup groups worldwide Street Team tools and perks system Flip cameras to top designers A blog for every member Threadspotting – movies, tv, music videos, etc Employees as models “Awesome Time” for employees U.S.S. Awesome - Joshua Kemble Birds Of A Feather Ross Zietz
  • 15. Concepts at Work 15 Crowdsourcing User-driven innovation Rapid prototyping (i.e. Airbike) e-Tribalized Marketing The Customer as… Designer Quality Control Tester Recruiter Sales force Brand Ambassador Marketing staff Childhood Garden Rachel Caldwell
  • 17. In the Founder’s Words 17 Why wouldn’t you want to make the products that people want you to make? Our skill is to never stop thinking like users No marketing efforts have been as effective as a really engaged community We constantly ask, “Wouldn’t it be awesome if ___________?” U.S.S. Awesome - Joshua Kemble Cookie Loves Milk Jess Fink

Editor's Notes

  1. A big deal. 30 years studying innovation. He had Jake come in and talk to executives from some of the biggest brands, across industries.
  2. Interesting note – Jake turned down swanky dinner with titans of industry, to get to a threadless customer meetup.
  3. Note – the development of the threadless website was an attempt to show they could build an ecommerce website, so they could get more web design work. They didn’t realize the power of their model.
  4. The ‘fame, friends’ is as important, if not more so. It’s like an ‘American Idol’ for designers. Each year, the weekly winners compete for the best design of the year, and $20,000. The critique corner is for designers to get feedback and suggestions to improve their design before submitting to be voted on. Winning designers are also part of an exclusive alumni club.
  5. Birds of a Feature design captures the essence of the designer community
  6. The ‘fame, friends’ is as important, if not more so. It’s like an ‘American Idol’ for designers. Each year, the weekly winners compete for the best design of the year, and $20,000. The critique corner is for designers to get feedback and suggestions to improve their design before submitting to be voted on. Winning designers are also part of an exclusive alumni club.