Fare emergere valore da contenuti e documenti aziendali in un ambiente "Social"

1. Content in Motion
Fare emergere valore
da contenuti e
documenti aziendali in
un ambiente "Social"
Marco Bonasoro

2. Content in Motion = Value
Content at Rest = Cost
Analyze it.
Activate it.
Socialize it.
Govern it.
Capture it.

3. ECM
IBM Case
Manager
Punti di ingresso Collaboration
Edition
Email Overload
Collab.
Business Int ranet
Social
Transformat io Cu Renewal
n ltu
ra IBM Content cial
Ch l Collector So t
an
ane
FileNet P8 ge nt r
I
Active Content b2
b2
b c
Social Ex cept ional
Business Social Social Cust omer
Process IBM Content
Awareness
Improvement
Business Media Ex periences
Analytics
b2 IBM ECM
e
Repositories So
m
b2
r cia
IBM CMIS ou l
gy e Se
Brin vic nti
me
De
Brand
Social
nt Monit oring
CRM
Consumerisat ion wn
O &
Management
Knowledge

4. Un catalogo aziendale
• Content Manager ≈ database di informazioni
non strutturate
– Classificazione dei contenuti
– Manutenzione dei contenuti (check-out, check-in)
– Gestione del “Lifecycle”
– Funzioni di ricerca avanzate
• Su proprietà e su contenuto testuale (full-text)
– Disseminazione dei contenuti (wf, ICM)
– Profilazione e tracciamento degli accessi (audit)

5. Classificare la conoscenza
• Content Object model
Class: LoanClass
Class:LoanApp
Class: LoanPolicy
Class: Customer Class

6. Value Based Archiving
• If (and only if) you know what you need to keep for litigation
and regulation
• And you know what you need to keep for its business value
(and for how long)
• Then you can throw everything else away.
Hold & Collect Evidence
Archive for Value & Dispose
Retain Records & Dispose
Over Retaining =
Over Spending !
Dispose of Data Debris

7. Inserire le informazioni
• IBM Content Collector
IBM
Content
Collector
Email IBM ECM
Attachments
IBM
New 3.0 Shares
File adds Classification
Desktops IBM
support for Module
SharePoint
Connections!
…

8. Archiviazione contestualizzata
• XML (ATOM/RSS)
representation of the
Document (obtained from
IBM Connections) is
archived to the Repository
• Per Application XSLT creates
HTML rendering with similar
look & feel as IBM
Connections
• Supports Profiles, Blogs,
Wikis, Activities, Bookmarks,
Forums, Files

9. Integrazione estesa
• ICC understands the relationship between content in Connections
and and maintains that relationship in the IBM repository
• The entire thread is returned when a search hits anywhere in the
hierarchy
• The entire thread is displayed when opened in the eDiscovery tool
• Leverages P8 features for de-duplication, ensuring that a minimum
data set is maintained in the repository
• Content Sweeps (not RT capture)
• Task logic – flexible and powerful

10. Accedere alle informazioni
• CMIS
• Workplace XT
• ECM Collaboration Edition
• FIMO

11. Content Management
Interoperability Services
• OASIS approved standard for REST-based content management
services
• Open repositories
• IBM Partners are building CMIS applications, e.g., WeWebU, Genus,
ISIS Papyrus, Zia
• New IBM Platforms support it (BPM, Portal, …)
• CMIS production support targets
– FileNet Content Manager – delivered
– IBM Content Manager – delivered

12. Workplace XT

13. Integrazione ECM-Connections
• Easily configure your ECM library from within Connections
• Display ECM folders and content within a Community
• View, edit, check-in, & check-out documents
• Select document or item types and edit properties
• Prompt users for metadata, driven from FileNet CM

14. © 2011 IBM Corporation

15. IBM Content Navigator 2.0Coming Soon!
• Federated access to multiple content
sources:
– Web & Mobile for: P8, CM8,
CMOD
• Self-provisioned Document Team
Spaces
• OOTB Enterprise Search/Facets via ICA
• Open Standards Support
• Visual Component Toolkit
• Optimize Desktop for Business Roles
• Mobile Content Mgmt.
Navigator for iOS

16. Distribuire le informazioni
• Active Content
• Case Manager

17. Active Content
Ufficio posta Scanner
Applicazioni
Processo
Database Inbox
Fax
Server
Event
Trigger
Active Content
Mail Email
Server Mgr
Documenti, Immagini
Enterprise
Applications

18. Case Manager

19. Distillare le informazioni
• IBM Content Analytics
Extracted
Claimant: Soft Tissue Injury Concept
Content Analytics Person Injury Body Part Location
Noun Verb Noun Phrase Prep Phrase
John sprained his ankle on the step
...
Analyzed Documents
with identified concepts
• Content Analytics comprende la struttura di una frase e
crea nuovi indici che facilitano l'esplorazione delle
informazioni contenute nei documenti

20. Riassumendo...
Example solutions:
Office integration (optional)
“Nexus” Mobile app Analytics IBM Collaboration Suite
Social, collaboration, Business documents, Other data,
email, files, etc. records & case content content, systems, ...

21. Social content management solutions
Office document
management Social business tools with integrated ECM services
Expanded social content access
21

22. Thanks!
Analyze it.
Activate it.
Socialize it.
Govern it.
Capture it.

23. Grazie agli sponsor per aver reso possibile i
Dominopoint Days 2012!
Main Sponsor
Vad sponsor
Platinum sponsor
Gold sponsor