4. Introducing TotalWorks
You’re looking for ways to
streamline costs and tasks for HR.
If you need help with quality and
service, look no further.
Take a close look at TotalWorks - a
comprehensive suite of benefits
lifecycle management solutions
(from Ebix Health & BCC).
5. Who We Are
Benefit Coordinators Corporation is a leading provider of
outsourced solutions connecting Human Resources, Benefit
Management and Specialty Administrative Services.
All About BCC
We help you focus on
what you do best -
manage your
business, not your
benefits.
6. Who We Are
Ebix Health, a division of Ebix, is a leading provider of a wide
range of consumer health information and benefits
management solutions including: EbixBenergy
All About Ebix Health
“…delivering a better
benefits experience for
employers, employees, a
nd brokers…”
7. Inventive
BCC, founded in 1983, co-ventured the
creation of LuminX.
LuminX, is a technologically advanced, fully
integrated benefit administration system with
proven productivity and accuracy.
9. Who, What, Where…
• Trusted by hundreds of employers, across a wide range of industries
• Public and private, including Fortune 500’s
• Cities, counties, school districts, consortiums, associations, cooperatives, etc.
Employer Customers Carrier Partners & Health Info Licensors
9
11. Why??? THE SOLUTION
Eligibility Lifecycle Management
Administrative Solutions:
Consolidated Billing FSA
COBRA Retiree Billing
Eligibility Gatekeeper
Data Exchange
12. It’s not just about administration, but on-demand
BENEFITS LIFECYCLE
MANAGEMENT
13. TalentWorks, AdminWorks, DataWorks
TotalWorks from Ebix Health and Benefit Coordinators Corporation (BCC)
• Employee Communications Portal
• Enrollment Services
• Health & Wellness Center
TalentWorks • Mobile Technologies – mHealth2Go
• Additional Products & Services
• Cost & Care Guide
• Helpline
• Eligibility Lifecycle Management
• Consolidated Billing
• Reconciliation/Remittance
AdminWorks • Eligibility Gatekeeper Services
• COBRA & FSA* Administration
• Comprehensive Reporting
• Secure Data Transfers with Carriers
DataWorks • Synchronize Payroll Deductions
• SSAE 16, Type II Compliant
13
*FSA only, a “reimbursement account.”
14. Employer Goals
• SAVE now & ongoing!
• QUANTIFY ROI -
Return On Investment
» (2.5:1 to 4:1)
• EXPAND HR Bench -
An extension of your HR
department to navigate
through benefit
complexities
• IMPROVE accuracy &
efficiency
• Collaborate to establish
an ongoing plan that
progressively MANAGES
YOUR BENEFITS &
compliments YOUR
BUDGET
15. Achieve Significant, Immediate ROI
“ROI is a fact of business. No CFO will make an investment without having a fully detailed ROI interpreting the benefits in financial terms.“
- David Herbert, Stanford University 15
16. Process-driven solutions
end-to-end
Single, technologies that automate
complex management of ALL benefit coverages
Migrate from paper to paperless too!
18. OUTSOURCE IT
» Outsource employer’s “non-core”
COMPETENCIES.
» Cleanse, organize and build “GATEKEEPER” for
benefits eligibility data.
» Customize on-demand COMMUNICATION tools.
» Reduce employee service issues & INCREASE
benefit plan communication.
» Scheduled Payroll, HRIS & Carrier DATA
EXCHANGE connectivity.
19. Implementation success starts
with setting EXPECTATIONS, a PHASED
approach, Broker/Client PARTICIPATION
and much more.
See how we make the complex simple!
20. We Make Your Life Easier!
We set EXPECTATIONS with a Statement
of Work (SOW). Then, we take a PHASED
approach to implementation with a
detailed timeline. (See example in Handout
Package.)
Our Broker & Client partners actively
Work with experts to simplify PARTICIPATE in the process. The project
implementation includes:
» Data procurement
» A comprehensive COMMUNICATION strategy
» System Configuration/Testing
» SCALABLE Teams & EXPERT Training
21. Enterprise Service Team
Account
Premium Accounting Executive Information Technology
QA & Training Integrated Services
Enterprise
Carrier Services
Service
Administrator
Coordinator
Call Center
Consolidated Billing
CLIENT
Claims Processing Benefit Fulfillment
Administrator
Benefit Analyst
Management Team
Susan Zajacs Scott DeRousse Patrick Helbling Todd Scribner Bonnie DeLuca Kathy Emro Kelly Jones
Chief Operating SVP, Information VP, Client Director, Director, Compliance & Director, Director,
Officer Technology Relations Integrated Communication Carrier Services Client Mgmt.
Services 21
22. ?
But wait…
There’s More!
A few more details that set TotalWorks apart!
23. TalentWorks “Empower”
Health & Wellness Center
» Developed by A.D.A.M., the leading provider
of online consumer health information
» Access to the largest continually-enhanced
Multimedia Health Encyclopedia
» Mobile apps including mHealth2Go, an
iPhone app that includes first aid
information, Multimedia Health
Encyclopedia, Symptom Navigator and GPS
Locator to find closest healthcare facility
» Interactive tools like DecisionAssist
Checklists, Care Guides and Health Risk
Assessments
23
24. PlanSource
An option to EbixBenergy,
PlanSource is an on-demand
website that also provides 24/7
access to benefit plan details,
educational content and company
information. Features include:
» EE Self-Service Communications
» Wellness Information
» BNA Legislative tools
» Life Event Planning
Detailed benefit plans Life event checklists
» Decision Support Tools Plan comparison Latest company news
Benefits calculators HR contacts & more…
24
25. AdminWorks Powered by BenXcel®
AdminWorks solutions centralize and automate the thousands of transactions in the
benefits management lifecycle from on-boarding to termination.
Eligibility Lifecycle Management
Migrate from paper to paperless at your
own pace
» Employees enroll on paper or online
» Captures and automates all coverage
and plan rules and formulas
» Automatically processes employee
lifecycle changes to maintain database
integrity
» Security level defined access
25
26. AdminWorks
Powered by BenXcel® One Consolidated Invoice – List vs. Self-Bill
» Multiple carrier products
Centralize and automate the
thousands of transactions in the » Accurate premium attached to consistent
benefits management lifecycle “real” eligibility
from on-boarding to termination. » Faster collection of premium (can’t pick and
choose)
» Improved bad-debt management vs. “cost
to collect”
» Storage of employee premium history
Premium Management – Remittance and
Reconciliation
» Premium distribution to all carriers
(combined or by line of coverage)
» Cash flow acceleration – timely remittance
» Minimal reconciliation and/or data auditing
» Minimizes costly premium retroactivity and
claim leakage
26
27. AdminWorks “Automate”
Retiree Billing Comprehensive Reporting
» Invoice and collect premium » Online, dynamic and
from retirees, remit premium downloadable reports with
and eligibility to carriers “point and click” simplicity
Eligibility Gatekeeper Services available 24/7
» Dependent eligibility » Hundreds of system-generated
audits, one-time and/or status and inquiry reports
ongoing » Customized reports available
27
28. Specialty Services: Added Value
COBRA Administration
» Employee initial notifications, qualifying event letters, election forms
» Individual monthly billing and collection
Reimbursement Account Administration
» Consumer-Directed Products
» Flexible Spending Accounts - Healthcare, Child
Care, Transportation, Parking
» HRA, MRA Administration
Voluntary Products
» Enrollment, data collection and coordination with Payroll/HRIS for
deductions
» Premium remittance and reconciliation with carriers
28
29. DataWorks “Exchange”
Synchronize the secure, compliant exchange of benefits data from start to finish.
Data Exchange
» Secure eligibility data transfers with
insurance carriers and other service
providers.
» Synchronize deductions with Payroll/HRIS.
» SSAE 16 (formerly SAS-70) Type II
compliant.
» Cleanse, organize and build “GATEKEEPER”
for benefits eligibility data!
» Efficiently process hundreds of data feeds
per week!
29
30. San Diego Sales Team
Michael Lawton, CEO, President
mlawton@benxcel.com
619.717.8967
Sherri Irvin, Sales Executive
sirvin@benxcel.com
619.717.8963
Cris Lovins, Account Manager
clovins@benxcel.com
619.717.8964
