Knowledge Management
- 2. “The illiterate of 21 century Will not be those whocannotLearn, Unlearn, andRelearn”
-AlvinToffler-
- 20. Common Knowledge
Contentmanagement, documentmanagement, searching
ACCESS
Asingle,easy-to-use,universalgatewaytoallinformationandcollaborationresources.
Searching
Personalization
User interface
Navigation
System training, performance support, and help
COLLABORATION
Peer-to-peersharingoftacitexpertise,insightandexperienceacrosstheglobalcommunity.
Community membership
Discussiongroups
Communicationandcollaborationtools
Expertresources
Personal documentation
CODIFICATION
The collectivebusinessandtechnicalinformationthatsupportstheorganization.
Codifiedinformationdatabase
Business applicationsandtools
Proprietaryandsyndicatedinformation
Training programs, conferences, andotherKM activities
New knowledge, ideas, insights
Best practices
shared firm-wide
Discussion, Webconferencing, documentsharing, ideamarketplace
TacitandIndividual Knowledge
Explicit and Organizational Knowledge
Applied Business Intelligence
KnowledgeManagement Components