3. Why this is important for agencies:
• clients love it when you care about the little stuff
• audiences appreciate it
• completely changes agency culture
4. • 300x250 banner for lycra jogging shorts
• Facebook post about a sleep aid
• b2b web video
Theory in action:
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14. Key takeaways:
• clients love it when you care
• audiences appreciate it when you care
• “caring” about the boring stuff
changes agency culture