1. Steps for developing and
administering an effective
questionnaire
1. Determine your research questions:
- what do you intend to find out?
- how will the information be helpful?
- identify the subquestions to be included in the
questionnaire
- refine your list
2. 2. Draft the items
Translate questions into items
Formulate;
- Fill in the blanks
Sample:
How many management courses have you completed
in the past two years? ____________
*Note that the answer blank follows the question
3. Multiple Choice
-The respondent is given choice of answers
and must check one
Sample 1
How many days of training have you completed
during the past 12-months?
none
6 – 10
11 – 15
16 or more
4. Sample 2
What were you doing the year before you enrolled
in this program?
Full-time employment
Part-time employment
Unemployed
Full-time student
Part-time student
Other (specify) ___________
5. Comment-on
Similar with fill-in-the-blank, except it attempts to
elicit an extensive answer by posing a question
and leaving enough space for the respondent to
write a short paragraph.
Sample:
To what extent did the training session relate to your
job needs?
________________________________________
________________________________________
________________________________________
________________________________________
6. List
Good way to find out views in an unbiased
way
Sample:
List three most important skills you acquired
during this training session.
1. ______________________________
2. ______________________________
3. ______________________________
7. Likert Scales
The respondent is presented a sentence and
is asked to agree or disagree on a 3,5 or 7
point scale.
It provides an excellent means of gathering
opinions and attitudes
When writing the scale, you must include
instructions that describe how to complete it
8. Sample 1
Strongly Not Strongly
disagree Disagree sure Agree agree
I use research
methods in my
job
9. Rank
The respondent is given a list of items and
asked to rank them in order of importance
Sample:
Rank in order of importance the following five weaknesses of the training
program. That is, place 1 beside the weakness you consider most important, 2
beside the next most important weakness and so forth, until you have ranked all
five weaknesses.
Rank
The training program was too short. ____
The content did not suit my needs. ____
The content was too theoretical. ____
The training group was too large. ____
The training methods were poor. ____
10. Conclusion
Well constructed questionnaires permit
researchers to gather reasonably valid
quantitative and qualitative data in simple,
timely and costly efficient manner.
Questionnaires lend themselves to logical
and organized data entry and analysis.
Developing the questionnaire requires
thought, care and time. But the end
product can be satisfying.
