XenApp 6.5 Advanced Exam Guide

Citrix Education © 2012 Citrix Systems, Inc. All rights reserved.
EXAM PREPARATION GUIDE | Citrix XenApp 6.5 Advanced Administration
Citrix XenApp 6.5 Advanced Administration
1Y0-A22 Exam
Preparation Guide 2.0
5 November 2012

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Disclaimer
This exam preparation guide is designed to provide candidates with necessary information about the exam, including listing study resources and samples which enable candidates to assess the types of items that may be asked during the Citrix certification exam. Please be aware that the content of this guide in no way ensures a passing score on the certification exam.
Authors
Alejandra Garcia, Senior Measurement Specialist, Citrix Systems, Inc.
Charlene Bobb-Smith, Exam Project Manager, Citrix Systems, Inc.
Psychometrician of Record
Eric Jenson, Ph.D., Psychometrician, TestToolbox
Editor
Kathryn Morris, Ph.D.
Item Development Team
Mark Ma, Systems Engineer, CentriNet Corp.
Carl Webster, Independent Consultant, Carl Webster Consulting
Allen Furmanski, Senior Readiness Specialist, Citrix Systems
Kai Guettner, Senior Systems Engineer, Citrix Lead, ProSys Information Systems
Karla Stagray, Curriculum Specialist, Citrix Systems, Inc.
Jo Harder, Senior Systems Architect, Claros Systems, Inc.
Samir Tocchetto, Citrix Architect, IBM
Jeff Rohrer, Owner, Citrixxperience.com
Glenn L. Porter, Director, Lewis Learning Ltd.
Jared G. Hoover, The Citrix Engineer, Lancaster General Hospital
Stephane Thirion, CTO/IT Architect, Activlan
Neil Spellings, Independent Virtualisation Consultant, neil.spellings.net
Arnd Kagelmacher, Arnd Kagelmacher IT-Schulung & Beratung
Ralf Donkers, Senior Technical Consultant, Gen-i
Subject Matter Experts
Robert Morris, Consultant and Citrix Certified Master Instructor, Advantec Global Services Inc
Daniel Seltzer, Software Test Engineer, Citrix Systems, Inc.
Al Mata, Sr. Technical Relationship Manager, Citrix Systems
Steve Allen, Systems Engineer, Citrix Systems, Inc.
Nuno Alves, Citrix Consultant, HP
Greg Lirette, Sr. Systems Integrator, Universal Data Inc
Hariprasad S. Chowlur, Manager, Software Development, Citrix Systems, Inc.
Tony Zhang, Consultant

Ramon O. Scott, Lead Escalation Engineer, Citrix Systems, Inc.
Rob Blincoe, Citrix Principal Technologist, QA
André Navoizat, Infrastructure Architect, IBM
Johannes Norz, Citrix consultant and trainer, Austria
Jon Schaubhut, Lead Test Engineer, Citrix Systems, Inc.
Shane Sorensen, Senior Systems Administrator, Intermountain Healthcare
Ramesh Krishnaram, Lead Software Test Engineer, Citrix Systems, Inc.
Danny van Dam, Senior Consultant, Citrix Systems, Inc.
Scott Novack, Senior Software Development Engineer, Citrix Systems, Inc.
Alexander Simanov, Senior Software Development Engineer, Citrix Systems, Inc.
Mark Howell, Sr. Sales Engineer, Citrix Systems, Inc.
Blaise Cacciola, Principal Technical Writer, Citrix Systems, Inc.
Mark Ma, Systems Engineer, CentriNet Corp.
Carl Webster, Independent Consultant, Carl Webster Consulting
Allen Furmanski, Senior Readiness Specialist, Citrix Systems
Kai Guettner, Senior Systems Engineer, Citrix Lead, ProSys Information Systems
Karla Stagray, Curriculum Specialist, Citrix Systems, Inc.
Jo Harder, Senior Systems Architect, Claros Systems, Inc.
Samir Tocchetto, Citrix Architect, IBM
Jeff Rohrer, Owner, Citrixxperience.com
Glenn L. Porter, Director, Lewis Learning Ltd
Sharin Yeoh, Senior Systems Engineer, CSG Limited
Stacy Scott, Senior Manager, WW Technical Readiness, Citrix Systems, Inc.
Adam Mandelbloom, Sr Technical Relationship Manager, Citrix Systems, Inc.
Jared Brummer, Solutions Architect, World Wide Technology
Robert Huie, Architect, Citrix Systems, Inc.
Jenny Berger, Senior Technical Writer, Citrix Systems, Inc.
Ruben Centeno, Technical Relationship Manager, Citrix Systems, Inc.
Andrea Rutherfoord, Lead Technical Writer, Citrix Systems, Inc.
Neil Spellings, Independent Virtualisation Consultant, neil.spellings.net
Haydn Davies, Senior Systems Engineer, Middletons
Albert Hols, Software Support Consultant, Hewlett-Packard
Nestor Castro Quintero,System Engineer,Sinergia D3 SLU
Arnd Kagelmacher, Arnd Kagelmacher IT-Schulung & Beratung
Patrick Coughlin, Lead Citrix Administrator, Great American Insurance
Guillermo Torres Benes, Senior Virtualization Architect, Knowlity Corporation
Edward Villanueva, Software Developer in Test, Citrix Systems, Inc.
Ralf Donkers, Senior Technical Consultant, Gen-i
Jane Cassell, Virtualization Consultant/Architect, RealServeIT
Alpha & QA Testers
Brian Sheppard, Lead Software Test Engineer, Citrix Systems, Inc.
Konstantin Akimov, Lead Software Test Engineer, Citrix Systems, Inc.
Victor Cataluna, Senior Software Test Engineer, Citrix Systems, Inc.
Richard Martinez Jr, Sr. XenApp Operations Engineer, Citrix Systems, Inc.
Tawnisha Reynolds, Exam Project Manager, Citrix Systems, Inc.
Orlando Martinez, Sr. Courseware Developer, Citrix Systems, Inc.
Charlene Bobb-Smith, Exam Project Manager, Citrix Systems, Inc.

Acknowledgement
The Citrix Exam Development team would like to recognize Alexander Simanov who passed away in 2011 for his outstanding work on this and other exam projects. Alex was very supportive of our projects, volunteering his time to help with the design and development of the exams and helping to ensure the high quality of the releases. Unfortunately, he did not live to see this exam published. Our team will be forever grateful to him for his professionalism, camaraderie and selfless contributions.

Table of Contents
Citrix XenApp 6.5 Advanced Administration ..................................................... i
1Y0-A22 Exam .................................................................................................... i
1 The Exam ....................................................................................................... 1
1.1 Purpose of the Preparation Guide and the Exam ........................................ 1
1.2 Beta Testing of an Exam ............................................................................. 2
1.3 Number of Items .......................................................................................... 2
1.4 Passing Score ............................................................................................... 2
1.5 Time Limit ................................................................................................... 2
1.6 Registration and Administration ................................................................. 3
1.7 Certification Tracks ..................................................................................... 4
1.8 Citrix Exam Retake Policies ........................................................................ 4
2 The Intended Audience .................................................................................. 5
2.1 Intended Audience ....................................................................................... 5
2.2 Defining the Role Being Tested .................................................................. 5
3 Preparatory Recommendations for the Exam ................................................ 6
3.1 Introduction ................................................................................................. 6
3.2 Recommended Knowledge, Skills and Abilities ........................................ 6
3.3 Recommended Product Experience ............................................................. 7
3.4 Recommended Course ................................................................................. 7
4 Exam Sections and Weights .......................................................................... 8
4.1 Introduction ................................................................................................. 8
4.2 Section Titles and Weights .......................................................................... 8
4.3 How Section Weights Relate to Items on the Exam ................................... 9
5 Exam Objectives and Resources for the Exam ............................................ 11
5.1 Introduction ............................................................................................... 11
5.2 Resources Used to Develop the Exam ...................................................... 11
5.3 Recommended Experience ....................................................................... 13
5.4 Objectives ................................................................................................. 13
5.4 How Objectives Relate to Items on the Exam ........................................... 16
6 Interactive Item Usage ................................................................................. 17
6.1 Introduction ............................................................................................... 17
7 Simulation Item Types ................................................................................. 18
7.1 Introduction ............................................................................................... 18
7.2 Helms in the Exam at VUE ....................................................................... 18
7.3 Description of Simulation Items ................................................................ 19
7.4 Citrix Simulation Item Demo .................................................................... 22

8 Scoring and Answering Process .................................................................. 23
8.1 Scoring ....................................................................................................... 23
8.2 Answering Process for Simulation Items .................................................. 23
9 Time Matters for this Exam ......................................................................... 24
9.1 System Clock versus Actual Time ............................................................ 24
10 Types of Questions ...................................................................................... 25
Multiple Choice with Scenario ........................................................................ 25
Multiple Choice with Fill in the Blank ............................................................ 25
Multiple Response ........................................................................................... 26
Multiple Choice with an Exhibit ..................................................................... 27
11 Appendix: FAQ ............................................................................................ 29
11.1 Introduction ............................................................................................. 29
11.2 FAQ ......................................................................................................... 29

Citrix Education © 2012 Citrix Systems, Inc. All rights reserved. 1
1 The Exam
1.1 Purpose of the Preparation Guide and the Exam
This guide was developed to assist candidates with their preparation for the Citrix XenApp 6.5 Advanced Administration (1Y0-A22) exam. It consists of information on the exam structure including topics such as section weighting, exam duration, and intended audience. Objectives, a list of the content areas for the exam, are also included. Finally, this guide includes a list of resources and topics which were used as references during the development of the exam. Links to additional Knowledge Base documents and other support documents links are provided to help candidates gain in- depth knowledge of the product. Candidates should read this guide carefully before attempting this exam.
The A22 exam was developed to address the features that a candidate should know in order to perform the advanced job tasks of a XenApp 6.5 administrator. By passing this exam, candidates can show they have at least the basic knowledge and skills needed to monitor, maintain, optimize and troubleshoot an enterprise environment that contains a farm running Citrix XenApp 6.5 on Windows Server 2008 R2 in accordance with best practices as defined by Citrix Subject Matter Experts. This exam also certifies that the candidate has hands-on experience with the XenApp 6.5 product.

1.2 Beta Testing of an Exam
Citrix Education regularly conducts beta testing of the content of all high stakes certification exams. Once the items are developed for an exam, Citrix Education releases them as a beta exam, which may be taken at no cost. A beta exam counts toward Citrix certifications, but candidates are only allowed to take it once while it is in beta.
The A22 beta was an operational beta as the participants received their score immediately after completing the exam. The cut score for the beta was set in a workshop where subject matter experts provided feedback and rated each item based on the perceived difficulty for the intended audience. This workshop was led by a psychometrician who also compiled the results and recommended an appropriate score. Beta testing was conducted for the Citrix XenApp 6.5 Advanced Administration (A22) exam from October 21 - November 19, 2011. A total of 304 candidates (35% from the Americas, 61% from EMEA, and 4% from APAC) took the exam.
During the beta, candidates also completed a survey to indicate how much experience they had with XenApp 6.5. After the beta exam closed, a psychometrician analyzed the exam and survey results along with the Angoff results to determine which items should be kept in the final versions of the exam. This analysis provided the basis for the current passing score and time limit for the exam.
If you are interested in participating in future beta exams, please visit the Citrix Education SME Hub to create a profile and indicate that you are interested in taking beta exams.
1.3 Number of Items
The A22 exam contains 46 items and is written in English. Of the 46 items, 42 are multiple choice/multiple response and 4 are simulations.
1.4 Passing Score
The passing score for this exam is 65%.
1.5 Time Limit
Native English speakers have 210 minutes to complete the exam. Non- Native English speakers who take the exam in English have 240 minutes.
Non-native English speakers who take the test in countries where English is not the major language—for example France, China, and Brazil— will automatically receive the time extension; a list of these countries is defined and maintained by Pearson VUE. However, non-native English speakers taking the test in countries where English is deemed to be the major

language—for example the US, the UK, and/or Australia—are not automatically granted time extensions. To obtain a time extension, candidates in these countries must register either over the phone or in person and explicitly request the time extension. Note: A $7 USD surcharge will be added to phone registrations.
1.6 Registration and Administration
This exam is administered at Pearson VUE testing centers worldwide. For details on the rules and procedures associated with registering for and taking the exam, please visit the Citrix Exams web page at http://training.citrix.com/cms/education/index.php?cID=106.
Visit the Pearson VUE web site (www.vue.com/citrix) to locate a testing center in your area and register for an exam. To register in the United States and Canada, you may also register in person at any Pearson VUE testing center or call 1-800-931-4084. Note: A $7 USD surcharge will be added to phone registrations.

1.7 Certification Tracks
The A22 exam is a requirement for the Citrix Certified Advanced Administrator (CCAA) credential in XenApp 6 track. Unlike previous versions of this certification, there are no courseware requirements for this version of the certification.
CCAA Path
Become a CCA in XenApp 6
Pass the A20 Citrix XenApp 6.5 Administration exam
Become a CCAA in XenApp 6
Pass the A22 Citrix XenApp 6.5 Advanced Administration exam
The A22 exam may also fulfill requirements for other certification tracks, such as the Citrix Certified Enterprise Engineer (CCEE) and/or the Citrix Certified Integration Architect (CCIA).
For the most up-to-date information on the CCAA certification and other Citrix certifications, including required exams and associated recommended courses visit http://training.citrix.com/.
Note: Citrix Education does not prescribe a specific order in any certification path as exams and courses may be taken in any order.
1.8 Citrix Exam Retake Policies
If a candidate fails an exam on the first attempt, they must wait 24 hours from their original appointment time before they can register to retake the exam. If a candidate fails on a second attempt or any attempt thereafter, he or she must wait 14 calendar days to retake the exam. Beta exams may only be taken once. Citrix Education monitors retake activity for breaches of this policy. Breaches result in sanctions up to and including a temporary ban from taking Citrix exams and/or revocation of current certification.
To learn more about the Citrix Education Exam policies, see the Exam Policies page on the Citrix Education web site. All candidates of Citrix Certifications must agree and be bound to the Citrix Candidate Conduct Policy. For the most current copy of this policy, please visit the Candidate Conduct page on the Citrix Training web site.

2 The Intended Audience
2.1 Intended Audience
The A22 exam is focused on advanced topics that are most important to those who perform the role of a Citrix XenApp Administrator. Citrix Education selected these topics based on feedback from subject matter experts (SMEs) who perform this role in the field. Those who serve as administrators may hold various job titles, including but not limited to:
 Systems Administrators
 Help Desk 2 and above
 Citrix Partners
 Consultants
 Architects
 Sales/Systems Engineers (SEs)
2.2 Defining the Role Being Tested
Field experts discussed the duties of the administrator role during a job task analysis workshop (JTA). Depending on the job title, individuals in this role could have different responsibilities. The experts who participated in the JTA arrived at a consensus about which tasks were the most important for administrators and selected those as objectives for this test. The experts also selected those areas that were most important to test hands-on experience with simulation items.
.

3 Preparatory Recommendations for the Exam
3.1 Introduction
It is recommended that prior to taking this exam, candidates have the knowledge, skills and abilities required to monitor, maintain, optimize and troubleshoot an enterprise environment that contains a server farm running XenApp 6.5 on Windows Server 2008 R2. This includes hands-on experience with the product as that will be tested by the simulation items.
3.2 Recommended Knowledge, Skills and Abilities
Candidates should have the following knowledge, skills and abilities prior to taking this exam:
 Basic knowledge of Microsoft Windows Server 2008 R2
 Intermediate knowledge of Microsoft Active Directory 2008
 Intermediate network administration skills, including the ability to:
 Create users, manage permissions and manage administer rights
 Configure operating system options
 Configure protocols (TCP/ICA)
 Administer firewalls
 Create shares and give access to shared folders/files
 Administer e-mail and account creation
 Basic knowledge of Microsoft SQL Server database administration
 Experience using Microsoft PowerShell when working with XenApp

3.3 Recommended Product Experience
Citrix Education recommends that candidates be familiar with the differences between XenApp 6 and XenApp 6.5 and have at least six months of experience with the following:
 Monitoring and managing a XenApp 6 or 6.5 environment
 Scaling a XenApp 6 or 6.5 environment to meet business needs
 Maintaining data and server integrity
 Optimizing a XenApp 6.5 environment including:
 Using Citrix Access Gateway
 Using Citrix EdgeSight
 Optimizing the network
 Troubleshooting a XenApp 6 or 6.5 environment
3.4 Recommended Course
Citrix Education recommends that candidates have hands-on experience with XenApp 6.5 prior to taking this exam. While it is NOT a requirement, taking formal Citrix training courses will provide some hands-on experience with the product. The following courses provide basic training on administrative tasks:  CXA 301-1I: Citrix XenApp 6.5: Advanced Administration (Instructor-led training course or self-study)
 CXA 301-1W: Citrix XenApp 6.5: Advanced Administration (Self- paced online training course)
As with all Citrix exams, it is recommended that candidates get hands-on experience by working directly with the products covered on the exam. This includes setting up a XenApp 6.5 environment with at least one farm, multiple applications published using various methods, at least one Web Interface site, Access Gateway for some access scenarios and EdgeSight for reporting. While this hands-on experience can be done on the job, Citrix Education’s certification courses offer a safe and robust environment in which to learn these tasks.

4 Exam Sections and Weights
4.1 Introduction
The 1Y0-A22 exam is divided into five (5) sections.
4.2 Section Titles and Weights
Each section of the exam is weighted as follows, totaling 100%.
Section
Weight
Maintaining Data and Server Integrity
21%
Monitoring and Managing the Environment
21%
Scaling the Environment to Meet Business Needs
17%
Optimizing the Environment
11%
Troubleshooting
30%
Total
100%

4.3 How Section Weights Relate to Items on the Exam
Section weights correlate directly to the number of items on the exam. For example, if an exam has 60 items, and Section 1 is weighted at 50%, then 30 of the items on the exam will relate to Section 1 (60*50% = 30).
Section weights are NOT used to calculate an exam-taker’s score. Section weights are meant to indicate the percentage of the exam that covers certain content. Because some items may be assigned different point values, section weights and exam scores do not always have a one-to-one correlation.
Please be aware that section weights are NOT used to calculate your score. Each item is assigned a point value based on its importance and weighting; therefore, section weights and exam scores do not always have a one-to-one correlation.
For example, let's assume you took an exam where each item was worth one point. If you calculate your final score using the average, your final score will be:
Section
Number of Items
Maximum Points Per Item
Number of Items Correct
Percentage Score per Section
Average Score ((Section 1 + Section 2)/2)
Section 1
10
1
7
70%
=(70%+30%)/2 = 50%
Section 2
10
1
3
30%
In the example above, the average worked. Let’s take the same concept and add in items that are weighted differently, that is, they have different maximum point values.
This scenario is similar to how the A22 exam final score is calculated.
Section
Number of Items
Maximum Points Per Item
Number of Items Correct
Percentage Score per Section
Arithmetic Means Score ((Section 1 + Section 2)/2)
Section 1
10
1
7
70%
=(70%+30%)/2 = 50%
Section 2
10
10
3
30%
The final score produced above is incorrect because 30 points in Section 2 weigh far more than 7 points in Section 1.
On Citrix exams, as a practice, the final score is calculated as a percentage of:

Total Points Earned
Total Points Possible
Which means, the correct score should be:
(7 * 1) + (3 * 10)
(10 * 10) + (10 * 1)
Which is equal to 37
110
So for the example above, the final score that is reported to the candidate is 34%.
For more information on how scoring works in Citrix exams read the blog The Scoring Secrets for Citrix Exams - Divulged.

5 Exam Objectives and Resources for the Exam
5.1 Introduction
The items for the exam were developed directly from the exam objectives. The exam objectives are used to test candidates’ knowledge, skills and abilities related to each section of the exam.
Some of the exam objectives will correspond, or map, to field experience. Candidates should have practical hands-on experience in monitoring, optimizing and troubleshooting Citrix XenApp 6 or 6.5 in enterprise environments and understand the differences between XenApp 6 and 6.5 to increase their likelihood of passing this exam.
Citrix Education recommends that candidates obtain hands-on experience and attend the CXA 301-1I: Citrix XenApp 6.5: Advanced Administration course if possible to prepare for the A22 exam.
5.2 Resources Used to Develop the Exam
The following resources were used to develop this exam:
Resource
How to Obtain
Citrix Knowledge Base Articles:
 How to Configure Windows Network Load Balancing and Web Interface (CTX108812)
 Error: IMA Service Error Message - 2147483647 (CTX032712)
 Troubleshooting IMA Service Failure To Start (CTX105292)
 How to Configure Single Sign-on for Web Interface Using Version 10, 11, and 12x Plug-ins (CTX113004)
Knowledge Base articles are available at:
http://support.citrix.com/
Citrix eDocs:
 Planning for the Web Interface and XML Broker
 Applying Policies to
eDoc articles are available at:
http://support.citrix.com/

Access Gateway Connections
 Publishing Resources Using the AppCenter
 Session Limits Policy Settings
XenAppCloud.com
http://xenappcloud.com/index.php/201007072384/Citrix/Xenapp/xenapp-commands-reference.html
*Links are subject to change.

5.3 Recommended Experience
5.4 Objectives
For all sections, practical hands-on experience in monitoring, optimizing and troubleshooting Citrix XenApp 6.5 in enterprise environments is recommended.
In particular, candidates should have hands-on experience:
 Backing up, restoring and migrating databases in a XenApp 6.5 environment
 Backing up and repairing Web Interface sites
 Performing server maintenance including applying hot fixes, conducting manual installations, updating SSL certificates and installing drivers
 Using Resource Manager and EdgeSight to monitor a XenApp 6.5 environment
 Using the .ADM template to configure clients and deploying clients using Merchandising Server
 Configuring logon scripts, policies and profiles as well as moving servers, configuring multi-farm sites and configuring worker groups
 Optimizing the XenApp environment by adjusting bandwidth consumption, configuring Quality of Service (QoS), configuring Session Prelaunch, and integrating XenApp 6.5 with other products
 Troubleshooting issues related to IMA, user connectivity, client performance, Web Interface, printing, applications and HDX policies
Note: Field experience is considered technical and practical experience with Citrix XenApp 6.5 in a pilot or production environment. Hands-on experience is considered technical or practical experience with Citrix XenApp 6.5 in a lab or proof-of-concept (POC) environment.
Section
Objectives
Maintaining Data and Server Integrity
 Determine when to perform data store maintenance to maintain data store integrity.
 Based on a scenario, determine how to back up and/or repair a Web Interface site.
 Identify valid reasons to migrate a data store database from a Microsoft SQL Express 2008 R2 to a Microsoft SQL Server database.
 Identify the methods and process to secure a XenApp 6.5 environment using Access Gateway.
 Determine how to create high availability for

Web Interface.
 Given stated requirements, determine which actions to perform in order to maintain the server.
Monitoring and Managing the Environment
 Based on a scenario, determine which services should be monitored to meet the requirements.
 Determine how to configure monitoring of the network for a given environment.
 Determine how to configure clients centrally using the ICAClient.ADM template.
 Given a scenario and possibly necessary reports, identify the root cause of issues in the environment.
 Given an EdgeSight report, interpret the results for the XenApp 6.5 environment.
 Describe how to configure alerts for XenApp monitoring through EdgeSight.
 Determine how to deploy and/or send updates to clients centrally using Merchandising Server.
 Given a configuration log or XenApp log data, identify what the information means in the XenApp 6.5 environment.
Scaling the Environment to Meet Business Needs
 Determine how to define the user experience based on stated requirements.
 Based on a scenario, determine how to configure printer management to meet stated needs.
 Based on a scenario, determine how to configure farm management to meet stated needs.
 Based on a scenario, determine how to configure multi-farm sites, high availability, fault tolerance and/or disaster recovery for a XenApp 6.5 environment.
 Given a scenario, determine when to use provisioning and/or cloning options for a XenApp 6.5 environment.
 Based on a scenario or stated requirements, determine how to configure worker groups to meet the needs of the environment.
Optimizing the Environment
 Given a scenario, determine how to optimize the network by enhancing bandwidth.
 Given a scenario, optimize the network for a XenApp 6.5 environment, taking QoS into consideration.
 Based on stated requirements, determine how to

configure XenApp to integrate with another Citrix product and/or non-Citrix virtualization platform.
 Determine the impact of using session prelaunch [options] and/or session lingering.
Troubleshooting
 Given a description of a troubleshooting problem, identify the components that use IMA that could be related to the problem.
 Based on a scenario, determine which part of the IMA communication process is malfunctioning.
 Based on a scenario describing an IMA startup issue, determine what is causing the issue.
 Determine how to troubleshoot general (HDX/ICA) connectivity issues having to do with application launch and/or enumeration.
 Given a scenario describing an issue with ICA connectivity, determine what the access control settings should be for Web Interface.
 Given a scenario, determine how to troubleshoot client performance.
 Given a description of an issue, determine how to troubleshoot Web Interface.
 Given a described printing issue, determine how to resolve it.
 Based on a scenario, determine how to troubleshoot applications including using external tools when appropriate.
 Based on a scenario, determine how to troubleshoot an application streaming issue.
 Based on a given scenario, determine what is causing the HDX policy issue.
 Given a scenario in which a resultant policy is displayed or described, determine the factors leading to the resultant policy.
 Given a scenario, determine what is causing session prelaunch and/or session lingering to malfunction.

5.4 How Objectives Relate to Items on the Exam
Objectives summarize what the test is designed to measure. These objectives were developed by Exam Developers and SMEs based on identified tasks that relate to the job of monitoring, managing, maintaining, scaling, troubleshooting and optimizing a Citrix XenApp 6.5 implementation. The number of items for each objective relates directly to the importance of that task in doing the job, and is proportional to how frequently that task is performed.

6 Interactive Item Usage
6.1 Introduction
The A22 Citrix XenApp 6.5 Advanced Administration exam consists primarily of traditional multiple-choice items. This exam also includes simulation items. These types of items allow candidates to answer items by interacting with the interface.
All traditional multiple-choice items and non-traditional simulation items store the selected answers so that candidates may revisit the item and see their chosen answers.

7 Simulation Item Types
7.1 Introduction
This exam includes four simulation items. The purpose of this section is to describe simulation items as they are less common to Citrix exams. This section of the preparation guide provides a tutorial on the user interface, scoring and answering rules, and timing matters for these unique item types.
The A22 exam consists of some unique features that candidates need to know before attempting the exam. The user interface for this exam has been customized to meet the needs of the unique items. However, this exam also contains some standard exam components.
All of the simulation items in the A22 exam open in the main window.
The main window in the exam may contain item scenarios, requirements or multiple-choice items, as well as the helms. The navigation helm, which is found at the lower portion of the screen, consists of the ‘Previous’, ‘Comment’, and ‘Next’ buttons. These buttons can be used to navigate forward and backward as well as to make comments related to the item.
7.2 Helms in the Exam at VUE
In the left margin of the screen is the counter helm. This helm contains a counter, which displays the number of the item being tested. In the top margin is the title helm. The title helm of the exam includes a ‘Select for Review’ checkbox and the time remaining for the exam. The select for review and time remaining options in this exam function the same way they do in traditional multiple choice exams. See Figure 1 for an example.

7.3 Description of Simulation Items
Simulation items are used to test candidates’ abilities to complete specific configuration tasks. When this type of item is delivered, candidates are expected to read and synthesize information included in the scenario and then complete configurations in accordance with best practices.
The main window is the first window presented for this type of item. In addition to the buttons in the helm, the main window contains a ‘Simulation’ button. Clicking this button opens the simulated environment.
Figure 1 is an example of the main window for a simulation item in the VUE environment.
Figure 1: Main window for a simulation item
Once the ‘Simulation’ button is clicked and the simulated environment is launched, candidates are presented with a console. A floating window with all the relevant information from the main window is also presented. This floating window has an additional marking functionality. It is resizable and movable; it can be closed or reopened by simply clicking the ‘X’ button in the upper right corner.

Figure 2 shows an example of the simulated environment with a floating window.
Figure 2: Simulated environment with a floating window
The simulated environment looks identical to the real user interface of the product with which candidates are familiar. Consoles can be minimized or closed; desktops and alternate applications, including administrative tools, can be accessed from the ‘Start’ menu of the server as in a real environment.
Citrix Education worked closely with Subject Matter Experts (SMEs) to ensure that the most relevant features and settings available in the real products are also available within the simulated environments. However, features such as Help menu items and other settings deemed irrelevant to the task(s) candidates are being asked to address or settings otherwise outside the typical path taken were not included in the simulated environments.
By default, the floating window resides in the upper-right corner of the simulated environment. Candidates can move or resize the floating window as needed. When candidates complete the required tasks or want to return to the main window, they should click the ‘Done’ button in the floating window. Clicking the ‘Done’ button saves the final configurations made and closes the simulation window. Whether or not candidates configure any settings or complete the required configurations, they still have to click the ‘Done’ button to exit the simulated environment. Candidates can go back into the simulated environment after clicking the ‘Done’ button as many times as they

wish and make changes as desired. Whenever they click the ‘Done’ button, whatever new configurations they make will be saved. If they did not configure anything, their original configuration will remain as-is.
Note: Whenever candidates try to visit the simulated environment for a simulation item that has been visited on a previous occasion, the following warning message appears:
Figure 3: Standard Warning Message
Clicking the ‘Done’ button prompts the simulated environment to save its state for scoring and results retention. Depending on the number of configuration steps or the system resources on the test center’s computer, candidates may experience a slight delay after clicking the ‘Done’ button. While such delays are rare, if they occur, Citrix recommends that candidates refrain from using the mouse or keyboard while the simulation saves its state, as these actions may prolong the delay. Delays of this type are rare and usually last no longer than 20 seconds.
If candidates choose to mark an item incomplete before exiting the simulated environment, they can do so by checking the ‘Incomplete’ checkbox at the bottom of the floating window. At the end of the exam, candidates may review the items they marked as incomplete.
Candidates can also reset the simulated environment by clicking the ‘Reset’ button. Clicking the ‘Reset’ button clears any configurations made within a particular simulated environment. This restores the simulated environment to a clean state; the state it was in when it was first visited. Candidates should only use the ‘Reset’ button if they want to reconfigure the simulated environment from scratch. Otherwise, they can delete or undo unwanted configurations and they will still get the appropriate score. A ‘Help’ button is also provided in the floating window. This button provides basic help text to guide candidates on how to use simulations. This help text is not customized to the specific items and will not guide candidates on how to make specific

configurations for an item.
Figure 4 is an example of the floating window.
Figure 4: Floating window
7.4 Citrix Simulation Item Demo
If you would like to view a demonstration of a Citrix simulation item, please go to http://citrixtraining.com/456_demo2/

8 Scoring and Answering Process
8.1 Scoring
In order to receive points for a simulation item, candidates must complete all the tasks in accordance with the requirements in a manner that is deemed acceptable. For this exam, SMEs defined “acceptable” as actions that meet the requirements without rendering harm to the environment. In those items in which a best practice is identified, candidates are expected to adhere to the best practice.
Based on the nature of what is being tested, candidates may receive partial credit for completing some of the required tasks. The exam was designed to allow for partial scoring. Candidates can earn points for items in which all critical tasks are correctly configured rather than only gaining credit when all tasks, critical and non-critical, are configured correctly.
8.2 Answering Process for Simulation Items
SMEs identified multiple ways that candidates could respond to the simulation items in order to meet the requirements of scenarios and best practices while configuring or interacting with those items. As such, candidates will find that most actions that could be taken to configure a real implementation to meet the requirements are also available in the simulations. Examples of possible ways to answer items include using various menu options, mouse clicks, keyboard inputs and multiple consoles as needed. While the Exam Development team endeavored to ensure that the most common ways to complete a task were available in the simulation items, some actions may be excluded or otherwise unavailable within the simulation. In those limited cases in which an action is not allowed in a simulation, candidates will need to use an alternative, correct action to complete the required configurations.
Candidates are required to create and/or configure specific settings and/or policies within the simulated environments. Some of the simulation items contain specific instructions that specify how candidates should name these settings and policies. However, if not specified, candidates are not penalized for misspelling the names of these settings and/or policies. For some of the simulation items, Citrix did not specify how the settings and/or policies should be named. In such cases, candidates can name the settings and/or policies whatever they choose.

9 Time Matters for this Exam
9.1 System Clock versus Actual Time
The time remaining is displayed in the top right corner of the main window for all the item types; however, it is not visible from within the simulation items once the simulated environment is launched. The time displayed on the task bar of the simulated environment desktop is part of the simulation. It is the time of the simulated server and, therefore, may not be accurate.
Candidates configuring a simulation item can use the Alt + Tab combination keys to toggle between the simulated environment and the main window in order to view the time remaining.

10 Types of Questions
Multiple Choice with Scenario
This is the most common type of question in the A22 exam. The scenario provides information that is necessary to correctly answer the question.
Scenario: A company recently deployed Citrix XenApp for all mobile sales engineers. The sales engineers connect from a variety of fixed, wireless and mobile connections when visiting customers. Some users have commented that their sessions sometimes become unresponsive for minutes at a time. This only happens when they are printing customer contracts.
Which policy settings can an administrator apply to stop a session from becoming unresponsive during printing?
o Set the maximum printer bandwidth to 50%. (correct)
o Execute the Stress Printers Utility on each XenApp Server.
o Set the default print driver to the Citrix universal print driver.
o Enable the "Wait for printers to be created (desktop)" policy.
Objective: Given a scenario, determine how to optimize the network by enhancing bandwidth.
The resources used for this question is: http://support.citrix.com/proddocs/index.jsp?topic=/xenapp6-w2k8- admin/ps-printing-limiting-printing-bandwidth-all.html
Multiple Choice with Fill in the Blank
The answer options are meant to be placed in the blank within the sentence. This type of question will also prompt you with the directions in the parentheses.
A XenApp Web site, which contains modified images and scripts, is NOT working.
The administrator must back up the _________ and use the repair site task, which is listed under the Site Maintenance in the Citrix Web Interface Console. (Select the option that correctly completes the sentence.)
o conf folder
o custom files (correct)

o global.asax file
o Web.config file
Objective: Based on a scenario, determine how to back up and/or repair a Web Interface site
The resources used for this question is: http://support.citrix.com/proddocs/topic/web-interface-impington/wi- admin-wrapper-gransden.html
Multiple Response
A multiple response question is very similar to a multiple choice question. The difference is that a multiple response question requires more than one answer option. This type of question will always tell you the amount of answers that are necessary – in this example two. Multiple response questions also have the answers displayed with check boxes instead of radial buttons.
Scenario: Employees at a remote office have begun using a new application which produces high quality real time imagery of weather systems. There are currently no WAN optimization technologies in use between the datacenter and the remote site. The WAN utilization has NOT exceeded 40% utilization since it was installed. Users have reported that their session performance is poor when viewing real time imagery.
Which two ways can the administrator improve the session performance? (Choose two.)
o Enable ICA Multi-stream (correct)
o Disable ICA compression
o Configure QoS on the router (correct)
o Configure ICA encryption to 40 bit-Logon only
Objective: Given a scenario, optimize the network for a XenApp 6.5 environment, taking QoS into consideration
The resources used for this question is: http://support.citrix.com/proddocs/topic/xenapp65-admin/ps-ref-policies- multistream.html

Multiple Choice with an Exhibit
A question that includes an exhibit will have a button in the helm to view the exhibit. Questions with multiple exhibits will have the same single exhibit button; however, once viewing the exhibit, you will see tabs to switch from one exhibit to the next.
Scenario: Recently the Access Gateway Enterprise Edition (AGEE) Administrator configured access for mobile tablet devices and smart phones. Due to security concerns, the XenApp Administrator is asked to prevent these mobile devices from remotely accessing the published application belonging to the Finance department.
The AGEE Administrator provided the XenApp Administrator with the following information:
 Public URL: https://access.company.com
 Virtual Server IP: 192.168.195.20
 Virtual Server Name: ssl_vsrv_access
The following policies and profiles are configured :
 sess_pol_default - default Session policy
 sess_pol_mobile - session policy configured for mobile devices
Click the Exhibit button to view the attached exhibit.
Based on the attached exhibit, the XenApp Administrator needs to configure the __________ as the Access Gateway Filter. (Choose the correct option to complete the sentence.)
o Public URL
o Virtual Server IP
o Mobile session policy
o Default session policy (correct)

Objective: Based on stated requirements, determine how to configure XenApp to integrate with another Citrix product and/or non-Citrix virtualization platform.
The resources used for this question is: http://support.citrix.com/proddocs/index.jsp?topic=/xenapp6-w2k8- admin/ps-console-policies-config-all.html

11 Appendix: FAQ
11.1 Introduction
Due to the uniqueness of this exam, a FAQ section has been added to address some of the items frequently asked by candidates.
11.2 FAQ
Item
Answer
How is the exam graded?
When a candidate selects an option as the correct response to an item or configures a setting or set of settings, those settings are saved in the exam when the candidate clicks the ‘Next’ or ‘Done’ button. At the end of the exam, when candidates click the ‘End Exam’ or ‘Exit Exam’ button, the final responses to the items on the exam are graded using scripts and scoring logics.
How are my grades calculated?
A complex but thorough grading algorithm is used to calculate your final score. Your grades are calculated using the scores you receive for each item.
Note: Calculating your final score using the averages for the sections on the exam will, in most cases, vary from the final score indicated on your score report. Please see section 4.3 “How Section Weights Relate to Items on the Exam” for more details.
What happens when I configure a setting in the simulated environment and click the ‘Done’ button?
When you configure a setting in the simulated environment and click the ‘Done’ button, the setting you configured is saved and you are returned to the main window of that item.
What happens when I configure a setting in the simulated environment, check the ‘Incomplete’ check box, and click the ‘Done’ button? Will the item be scored?
Yes, the configured setting will be saved, but the item will be flagged as ‘incomplete’ so that you may revisit it at the end of the exam. Since you have already configured the environment, you do not have to remove the incomplete check mark in order to get credit. You

will be graded according to your response, regardless of whether the item is marked as ‘Incomplete’ or not.
What happens when I configure the simulated environment, but then make a change to a particular setting in the environment and click the ‘Done’ button?
The particular setting you change will be updated, but all the other settings will remain the same.
What happens when I configure a setting in the simulated environment, click the ‘Done’ button, go back into the simulated environment and configure new settings?
The old setting and the new settings are saved and graded at the end of the exam.
What is the function of the ‘Reset’ button?
The ‘Reset’ button clears the simulated environment of a full-screen item and returns the item to a clean state. It returns the item to the same state it was in before you made any configurations to it.
What is the function of the ‘Done’ Button?
The ‘Done’ button saves whatever configurations or changes you make within the simulated environment and returns the item to the main window.
What is the function of the ‘Incomplete’ checkbox?
The ‘Incomplete’ checkbox marks or flags an item as incomplete so that you may edit that item at the end of the exam. You may click the ‘Review Incomplete’ button on the review screen at the end of the exam to review all the items marked ‘Incomplete’ in a sequential order, or you may double-click a single item marked ‘Incomplete’ to review that item from the review screen at the end of the exam.
What is the function of the ‘Return to Item’ button?
The ‘Return to Item’ button returns the simulated environment item to the main window for that item.
What happens if I launch a simulated environment, do not perform any configurations, click the ‘Done’ button, and move to another item? Is it marked incomplete?
No, the item is saved, and it does not appear as an incomplete item unless you mark it as incomplete using the ‘Incomplete’ checkbox in the floating window.
How can I speed up the loading
There is no way to speed up the loading

of items during the exam?
of items. The simulation items are large and require a short but noticeable period to load. When you notice that an item is loading, please do not interact with the item until it is fully loaded. If you continuously click the ‘Done,’ ‘Next’ or any buttons while an item is loading or while [the state of] an item is being saved, this could delay the processing time, which will, in turn, cause a longer waiting time for you. If you click a button continuously for a very long period, you may cause your exam to crash. Citrix suggests that candidates refrain from clicking buttons when the exam is loading items or saving configurations.
What should I do when the exam screen looks blank?
When the exam screen goes blank, do not touch the mouse or keyboard for a couple of seconds, and the exam will load/reload. The exam screen may go blank for a couple of milliseconds when navigating from one item to another because the exam is trying to load the new or next item. The exam screen may also go blank when it is saving certain configurations. However, if the exam screen goes blank for more than 20 seconds on any given instance, please contact the test center administrator.
How do I know how much time I have remaining to complete the exam?
In the exam, there is a ‘Time Remaining’ clock. However, the clock is only available from the main window. You can use the Alt + Tab keys to toggle between the simulated environment and the main window in order to view the ‘Time Remaining’ clock.
What happens if I miss only one configuration step?
Citrix worked with Subject Matter Experts (SMEs) to identify critical configuration steps for each of the simulation items on the exam. Critical configurations steps are those steps that if not configured properly would result in the task required not being completed at

all, not even partially. If you miss one of those critical steps, you could lose all the points for that item. However, if you miss some of the non-critical steps, you may still get some points for the other steps you configured or answered correctly.
How many steps can I miss before failing an item?
You could fail an item by missing one or several steps depending on the nature of the step or steps you miss. Some steps are considered critical, and as such, missing a critical step could result in partial credit or no credit at all. However, candidates could miss one or several non-critical steps and still receive partial credit depending on the item.
How do I know if the simulation is functioning correctly?
If the navigational buttons are responding correctly, the simulated environment is launching correctly and all the icons in the wizard or console are displaying correctly as well, then the simulation is working.
Note: If you are trying to configure something and you notice that the simulation is not allowing you to configure as you would like, STOP, re- read the scenario and tasks and try to configure the item again.
What should I do if I cannot find what I am looking for within the simulated environment?
Everything you need to address the full- screen items on the exam are provided in the scenarios and in the simulated environments of those items. If you cannot find what you are looking for, please go back and re-read the scenario. If you are convinced that there is a problem, please use the ‘Comment’ button and comment on the problem.
Can I explore in the simulated environment and will I be penalized for doing so?
Yes, you can explore the simulated environment. And no, you will not be penalized by any means for “hunting- and-pecking.”
Will I be penalized for doing more than is requested to
No, you will not be penalized for doing more than is required; however, Citrix

answer a particular item?
advises that you do not “over configure” any settings, as this will not give you extra credit and could result in errors, which could decrease your score.
Are the items on the A22 exam conditional?
No, the A22 exam items are not conditional. Your response to each item is treated independently and will not affect your response to the next item.

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