Student name: Student ID: 34202/02 Case Study [E1100] HLT35015 Certificate III in Dental Assisting Module 1: Safely Navigating the Dental Practice This is assessment 2 of 2. 1. Background/overview Dental assistants are a pivotal team member in a dental practice. They support the dental practitioner to provide patients with safe and effective dental care. Although the dental assistant provides direct assistance during oral healthcare procedures, they also must ensure that the dental practice is safe and clean for patients to attend. 2. Brief For this assessment, you will be demonstrating your knowledge in Work Health & Safety and how this legislation applies to the policies and procedures in the workplace. In this assessment you will work with the receptionist Suzanna and dental assistant Annie, to ensure that patients are provided with a safe and clean environment at OC Dental Centre. The questions in this assessment are based on a case scenario that you are likely to come across in a dental practice. Some of the questions require you to access additional templates, so please make sure you upload these completed documents with your assessment responses. Please attempt all questions and pay attention to the word count indicators (where provided). Refer to the assessment rubric (table) at the end of the assessment template to assist you in completing satisfactory responses. Deliverables Please submit this assessment in Word doc format. To-do list: 1. Write your name and student ID in the space provided at the top of this page. 2. Read the background/overview and brief sections of this document. 3. Read the scenario. Answer the 8 short-answer questions, and provide referencing as required. 4. Write your answers in the spaces provided in each question. 5. Save the Word document using this naming convention: your student number_assessment number.doc. For example: “12345678_31135_01.doc.” 6. Upload your document in Open Space using the relevant Assessment Upload link in this Module. 3. Activities Scenario Suzanna is the dental receptionist at OC Dental Centre. She has asked you to attend a workplace health and safety meeting to discuss an incident that recently occurred in the reception area. Your patient, Larry Jones, slipped on a wet surface in the reception area on his arrival to his dental appointment. Whilst Larry was not injured, this incident has caused OC Dental Centre some concern about the safety of the reception area. For this assessment, you will assist Suzanna in creating a safe environment in the reception area, by demonstrating the Work Health & Safety knowledge you have learnt in Module 1. Answer the following 8 short-answer questions: · Your written answers should be approximately 50–100 words in length (+/-10%) per question. The word count is a guideline and you can present your answers in narrative or bullet point format. · Ensure you acknowledge and cite your sources according.

1. Student name:
Student ID:
34202/02 Case Study
[E1100]
HLT35015 Certificate III in Dental Assisting
Module 1: Safely Navigating the Dental Practice
This is assessment 2 of 2.
1. Background/overview
Dental assistants are a pivotal team member in a dental practice.
They support the dental practitioner to provide patients with
safe and effective dental care. Although the dental assistant
provides direct assistance during oral healthcare procedures,
they also must ensure that the dental practice is safe and clean
for patients to attend.
2. Brief
For this assessment, you will be demonstrating your knowledge
in Work Health & Safety and how this legislation applies to the
policies and procedures in the workplace. In this assessment
you will work with the receptionist Suzanna and dental assistant
Annie, to ensure that patients are provided with a safe and clean
environment at OC Dental Centre.
The questions in this assessment are based on a case scenario
that you are likely to come across in a dental practice. Some of
the questions require you to access additional templates, so

2. please make sure you upload these completed documents with
your assessment responses.
Please attempt all questions and pay attention to the word count
indicators (where provided). Refer to the assessment rubric
(table) at the end of the assessment template to assist you in
completing satisfactory responses.
Deliverables
Please submit this assessment in Word doc format.
To-do list:
1. Write your name and student ID in the space provided at the
top of this page.
2. Read the background/overview and brief sections of this
document.
3. Read the scenario. Answer the 8 short-answer questions, and
provide referencing as required.
4. Write your answers in the spaces provided in each question.
5. Save the Word document using this naming convention: your
student number_assessment number.doc. For example:
“12345678_31135_01.doc.”

3. 6. Upload your document in Open Space using the relevant
Assessment Upload link in this Module.
3. Activities
Scenario
Suzanna is the dental receptionist at OC Dental Centre.
She has asked you to attend a workplace health and safety
meeting to discuss an incident that recently occurred in the
reception area.
Your patient, Larry Jones, slipped on a wet surface in the
reception area on his arrival to his dental appointment. Whilst
Larry was not injured, this incident has caused OC Dental
Centre some concern about the safety of the reception area.
For this assessment, you will assist Suzanna in creating a safe
environment in the reception area, by demonstrating the Work
Health & Safety knowledge you have learnt in Module 1.
Answer the following 8 short-answer questions:
· Your written answers should be approximately 50–100 words
in length (+/-10%) per question. The word count is a guideline
and you can present your answers in narrative or bullet point

4. format.
· Ensure you acknowledge and cite your sources accordingly –
this is important whether you use your own words or another
writer’s. You can review the Academic Referencing Guide in
your student handbook.
Part A – Work Health & Safety
1. Identify your state/territory workplace health and safety
authority, and briefly explain how the WHS legislation protects
staff and patients whilst at OC Dental Centre?
2. As a dental assistant, you are required to cooperate with your
employer to carry out safety measures at OC Dental Centre.
Name the WHS legislation that applies in your state/territory,
and list your responsibilities in regards to workplace health and
safety.
3. As your patient, Larry was impacted by the slippery surface
in the reception area. Suzanna has asked you to complete an
incident report using this template
a. Please complete the incident report and upload with your
assessment.

5. 4. To prevent a similar incident in the future, Suzanna has asked
you to complete a risk assessment of the reception area using
this template.
a. Please complete the risk assessment and upload with your
assessment.
Part B – General cleaning tasks
5. On the day of the incident, Annie asked you to clean the wet
surface which Larry slipped on. As you are not sure what the
wet surface is, you must apply personal protective equipment in
accordance with the dental practice policy. Describe, in order,
how you would clean the wet surface, including all equipment
required to effectively manage the hazard.
6. Explain why it is important to dispose of the waste generated
from your cleaning task effectively and immediately.

6. 7. As a dental assistant, you will be exposed to hazards in all
your tasks. Consider the role of the dental assistant, and
complete the following table:
Activity
Potential hazard
Example of how to prevent the hazard
Cleaning the reception area
Cleaning the clinical area
Assisting the dentist
Assisting a patient
8. Annie is impressed with your management of the wet surface
in the reception area, and she has asked you to check that OC
Dental Centre will be prepared for all surface-cleaning
procedures. Complete the following table of where cleaning
agents may be used in a dental practice.
Cleaning agent
Example of use in a dental practice
Chemical mixed or pre-mixed chemical
Neutral PH detergents

7. Acidic cleaners
Graffiti remover

8. 4. Assessment rubric
Below is a rubric that determines whether your answers and
knowledge is satisfactory or unsatisfactory.
To be deemed satisfactory, and to pass the assessment, you must
complete the requirements for the column that is titled
‘satisfactory’.
It is advisable to read the rubric for the question you are
answering to determine if you have fully answered the question
to a satisfactory standard.
Criteria
Satisfactory
Not yet satisfactory
Work Health & Safety legislation
Demonstrated understanding on how WHS legislation applies to
workplace safety, to include workers and patients
Unable to demonstrate an understanding on how WHS
legislation applies to workplace safety, to include workers and
patients
Work Health & Safety legislation
Identifies the relevant state/territory WHS legislation and
correctly lists the WHS responsibilities of the dental assistant
Does not identify the relevant state/territory WHS legislation
and incorrectly lists the WHS responsibilities of the dental
assistant
Risk assessment
Able to apply knowledge of WHS principles to correctly
complete a risk assessment based on the case scenario
Unable to apply knowledge of WHS principles, and incorrectly
completes a risk assessment based on the case scenario
Reporting hazards

9. Demonstrates an understanding of WHS policies and procedures
by correctly completing an incident report based on the case
scenario
Does not demonstrate an understanding of WHS policies and
procedures, and incorrectly completes an incident report based
on the case scenario
Spill management
Correctly identifies the required PPE and implements the
correct spill management technique for the case scenario
Does not identify PPE required and implements the incorrect
spill management technique for the case scenario
Waste management
Applies knowledge in waste management to explain the
importance of timely waste disposal
Does not demonstrate knowledge in waste management; unable
to explain the importance of timely waste disposal
Hazard identification
Identifies hazards within the workplace and implements
preventive measures
Unable to identify hazards within the workplace or implement
appropriate preventive measures
Surface cleaning
Compares cleaning agents to identify the correct use on a
workplace surface
Poor understanding of cleaning agents; cannot identify the
correct use on a workplace surface
Overall assessment requirements
Word counts
As per tasks
Plagiarism
All the student’s work is original and sourced where appropriate
Referencing
Appropriate referencing conventions are used

10. 5. Units of Competency
This assessment meets the following Units of Competency:
HLTWHS001 Participate in workplace health and safety
HLTHSS003 Perform general cleaning tasks in a clinical setting
All terms mentioned in this text that are known to be trademarks
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term in this text should not be regarded as affecting the validity
of any trademark or service mark.
© Open Colleges Pty Ltd, 2017. All rights reserved. No part of
the material protected by this copyright may be reproduced or
utilised in any form or by any means, electronic or mechanical,
including photocopying, recording, or by any information
storage and retrieval system, without permission in writing from
the copyright owner.
[ ] [ ] - HLT35015 Certificate III in Dental Assisting
Page 3 of 7
SYLLABUS
Course Title:
Building a Sustainable Enterprise
Introduction and Welcome
Human population continues to grow as does the pace of global
development. Our lifestyles and billions of others throughout
the world continue to improve. We have better healthcare,
longer lives, more opportunities, improved communication,
more leisure time, more disposable income and this is
happening for billions of people around of globe. However, the
global challenge is that there are billions more around the world
who have been left out and who want a part of this improved

11. lifestyle the industrial revolution and technology have created.
As a result, we continue to exploit our planet and its resources
and, in the process,, we have created problems such as climate
change, pollution of our environment, resource limitations,
overpopulation, social dislocation and compromised financial
markets. Clearly a new business paradigm based on more than
just unfettered capitalism and profit making needs to be
considered.
Over the past 20 years a new business concept has arisen, that
of a “sustainable enterprise”. This concept promotes enterprises
that have a long-range view of their mission and an
understanding of their obligations to society. Sustainable
organizations are those that are learning to better balance their
responsibilities to their shareholders against those of
stakeholders like employees, customers and their communities.
These organizations are introducing practices that are eco-
friendly, they are recycling, they are reducing energy
consumption, and they are practicing product stewardship by
taking responsibility for their products from cradle to grave.
All of this is being done with one eye on the profit line and with
the other on ensuring that resources and society are not
compromised for future generations. In essence, many
companies today are asking “What can we do to help improve
the planet while conducting our business?”
As current or future business leaders it is important that you
have knowledge and information about sustainability and
creating a sustainable enterprise. More and more companies are
beginning the realize the benefits of sustainability and those
that have not reached that point yet need people in their
organizations that can begin sustainability practices. Applying
sustainable business practices in both developed and developing
nations presents some interesting business opportunities which
we will explore throughout this course. Much of the discussion
around sustainability hinges around the availability, usage, and

12. conversation of resources and as such we will discussing
resource issues in this course specifically through our viewpoint
of energy and energy usage. As a result, we will devote a fair
amount of time to studying energy efficiency and energy
savings programs.
In this course we will be studying sustainable enterprises
through a series of case studies as well as drawing from the
business press. This class will be taught through a combination
of formal lectures, case studies, and discussions. We will be
applying the knowledge you gain in this course by having you,
beginning around week 4, define a sustainability project within
your own company or enterprise that you will need to propose
and analyze for your final project.
I look forward to developing a new and/or broader
understanding of sustainability as a business philosophy and
practice with you over the next few weeks!
Required Text Materials
1. Farver, S. Mainstreaming Corporate Sustainability, 2013,
Greenfix.
2. Hawken, Paul, Lovins, Amory, and Lovins, L. Hunter,
Natural Capitalism, Creating the Next Industrial Revolution,
1999, Little, Brown and Company
3. Meadows, Donella, Thinking in Systems. 2008, Chelsea
Green Institute,
4. Anderson, Ray, Confessions of a Radical Industrialist –
Profits, People, Purpose – Doing Business by Respecting the
Earth, 2009, St. Martin’s Press.
5. Weekly Readings, prepared by Professor Mooiman
6. Package of Case Studies from Harvard Business School.
RECOMMENDED READING:

13. · I recommend that you routinely peruse two weekly business
periodicals: The Economist– www.Economist.com as well as
the Wall Street Journal – www.wsj.comCatalog Description
Adopting a systems approach, this course will study the
concepts of sustainable development and business success.
Resources such as food, water, energy and raw materials will be
examined and issues of conservation and exploitation and their
effect on a business enterprise will be considered. Students will
examine how in a business profitability and sustainability
interact in the triple bottom line concept. Topics include
product stewardship, energy efficiency, supply chain
management and models for sustainable business enterprises.
Course Objectives
Upon completion of this course, students will be able to:
1. Understand in detail the concept of sustainability and how it
applies to human society as a whole
2. Understand the applicability of sustainability to business
enterprises
3. Have a basic understanding of systems concepts and their
applicability to organizations and society
4. Describe how resources such as energy, water, raw materials
used by a society and businesses and how to minimize these
through waste reduction, recycling and formal improvement
programs
5. Understand how the costs and benefits of sustainability
programs can be determined

14. 6. Have an appreciation the steps involved in establishing
formal sustainability programs in enterprises and the reasons for
success and failure
7. Propose a business plan for a sustainability project in their
organization or enterprise and quantify the costs and benefits
8. To answer the question “What can I do to help improve the
planet while conducting the business of my organization?”
9. Have an appreciation for the interaction between local
communities and business and develop the ability to study and
analyze business development issues faced by communities
Course Format
100% Online with weekly live videoconference case study
discussion sessions. Course Teaching and Learning
Methodology
To accomplish course objectives, there will be a combination of
formal lectures, presentations, live online discussions, assigned
readings, weekly homework assignments, case analyses, quizzes
and final projects.
Expectations of Students
1. This is a course with some quantitative subject matter and
with an emphasis on cost/benefit analysis. Most of the
calculations are straightforward and require college level math
skills. You will need to be familiar with Excel and using
spreadsheets for your calculations.
2. Be sure to allocate enough time weekly to read the assigned
material, follow the Powerpoint presentations, complete the
homework assignments, read and analyze the case study,
participate in the weekly case study discussion and work on
your final project. The workload at times may be intensive.

15. 3. Make wise use of resources provided including the required
and recommended reading, the course instructor, other students,
and current publications.
4. Regular student participation in class and online is very
important aspect of this course and a key part of your grade.
5. Complete each section of the course by the required date.
Late assignments will receive half credit if turned in within 7
days of the due date. No credit will be given for assignments
turned in seven days past the due date.
6. All weekly assignments are due by midnight of the day
preceding the start of the next class – normally this is Sunday
midnight.
7. Homework assignments, quizzes, discussion participation,
and the final project are the primary forms of evaluation. Each
submission should be clear, concise and the use of appropriate
grammar, form and bibliography are expected.
8. Excessive absences as well as lack of online participation
will result in the student being dropped from the course. No
communication from you for two consecutive weeks for
whatever reason is cause for me to initiate an administrative
withdrawal. Please note that the withdrawal does not excuse
course payment unless withdrawal is during the first week of
class. Except in the case of extreme emergency there are no
"Incomplete" grades in this course.
9. Please do not attempt to work ahead. I will be modifying and
updating the course as we go along. I might even change and
update the course and subject matter the day before the next
class.
10. Module Paper: This should integrate not only principles
learned in this class but how they relate to the MBA in
Leadership program. This paper is usually due before the last

16. unit.
.
Course Requirements
1. Case Study Discussion Class Participation
Every week there will be a live online class session for all
students to discuss the case study assigned for that week. The
participation grade will be based on the quality of what you
contribute to the class and not on how much you say in class.
Participation in the case study discussion requires the
submission of a 1 to 2 page summary of the case highlighting
the key issues before the discussion starts.
2. Reading Reflections
Students are required to submit a 2 to 3 page summary
highlighting the key points in each assigned reading for the
week. Bullet point format will be fine.
3. Homework:
There are 12 homework assignments. Each assignment is
explained in the homework assignment section of the unit.
4. Short Presentation
Each student will present two 10-minute online presentations on
a course related topic.
5. Final Project
The final project will be to research and propose a sustainability
project within your own company or enterprise. The proposal
should be in the form of a business plan that should include a
quantitative cost benefit analysis which clearly lays out all
assumptions. Be sure that it applies to a process or operation
that you can obtain adequate and detailed information about.
Additional details and a scoring rubric will be supplied.

17. 6. Module Paper:
This should integrate not only principles learned in this class
but how they relate to the MBA in Leadership program. This
paper is due by the end of Week 11.
Safeguards
Back up every piece of work you do on disk, and make a hard
copy. If you experience computer difficulties, you are
responsible for solving your own technical problems. The Help
Desk is available 24 hours a day for course-related problems.
Heavy Internet use occurs during the evening hours of 8:00 -
10:00 p.m. You might want to consider logging on at other
times if possible.
Deadlines
Odd things happen in cyberspace: emails get lost; servers
disconnect temporarily; logins are impossible. Don't wait for
the last moment to get things done. Allow time to meet
deadlines. Reply and check for replies on every email sent and
received. You are responsible for getting the work to me on
time.
Reference Style
Please cite all references using APA style. You will find style
tips at the APA online site located at
http://www.apastyle.org/previoustips.html. Specific help in
citing electronic sources can be found at
http://www.apastyle.org/elecref.html. A free link to the current
APA Style Guide is available from Purdue University at
http://owl.english.purdue.edu/owl/resource/560/001. Additional
help in the APA citation style is available at
http://thewritedirection.net/apastyle.htm. A sample APA style
paper may be found at http://dianahacker.com/writersref/. Once
there, follow the link to Model Papers, and download the APA
paper. Use it as a reference on what your paper should look
like. The most important formatting aspects are: cover page,

18. Reference Page, appearance of the headers, and in line
references. Finally, although with some flaws, it is a good idea
to use the online Citation Machine available at
http://citationmachine.net/.
As a word of advice, please, do not wait until the last moment
to complete your work. If you do, you run the risk of
experiencing unanticipated problems that might prevent your
from completing your work on time. Whenever possible,
consider alternative schedules.
Course Schedule
There are twelve units to be covered during the term. Each
week will cover one unit.
Week #
Unit Title
Topics Covered
1
What is Sustainability and What is a Sustainable Enterprise?
· Introduction
· What is sustainability?
· The sustainability movement
· Sustainability challenges
· Case study of a sustainable enterprise
2
An introduction to systems theory and its applicability to a
sustainable enterprise
· What is systems theory?

19. · Thinking in systems
· Applications of systems theory
· Systems thinking and sustainable enterprises
3
The Path to Sustainability
· How and why do companies get on the road to sustainability
· EHS and ISO 14000
· Sustainability Frameworks
· Global Report Initiative
4
Design for Sustainability
· Designing sustainable products
· Cradle to cradle concepts
· Waste minimization
5
Life Cycle Analysis

20. · LCA concepts
· Life cycle management
· Life cycle costing
6
Energy Efficiency - Part 1
· Energy efficiency basics
7
Energy Efficiency - Part 2
· Cement industry
· Industrial energy usage
· Energy efficiency at home
·
8
Energy Efficiency - Part 3
· Buildings and energy efficiency
9
Water and Water Resources

21. · Water resources
· Uses of water
· Sustainability and water
10
Metals and Minerals
· What is stuff made of?
· Mining industry
· Energy minerals
· Strategic minerals and metal shortages
11
Food and Sustainability
· Agriculture and food resources
· Energy and agriculture
· Sustainable agriculture
12
Wrap up and End of Term Presentations

22. · Presentations
· Pulling the pieces together
· A roadmap for the future
College of Graduate & Professional Studies
Page 11 of 11