A few notes on how we can do much better in the workplace to: 1. achieve change and improvement 2. provide science-based knowledge about organizing and leading 3. understand & overcome resistance to change

1. Acme Global Navigation
Services
A need for cost effective Organization
Development
© 2009 PeopleFit Australasia Pty Ltd

2. Background
Acme is seeking a step-change improvement to its organizational
effectiveness.
Acme has tried a whole range of consultant-led interventions over
the years, none of which has left a mark.
There are indications that these interventions are being delivered
as conventional ‘training’ and attended passively.
A different approach is required to ensure that all employees can
be make the required changes together and with pacepace.
© 2009 PeopleFit Australasia Pty Ltd

3. What’s needed for effective execution?
….a mix of structure, systems, and leader behaviors - set apart
those companies whose employees have confidence in their
company's ability to effectively execute from those with reported
strategy execution
strategy-execution gaps
Source: Rick Lepsinger, Surveying the Gap, OnPoint Consulting 2006
Yes, although….
Getting to this state will require new knowledge underpinning the reform of a
range of tightly-held fallacies about working, organizing and leading; about the
nature of human work and of people at work.
© 2009 PeopleFit Australasia Pty Ltd

4. Improving execution effectiveness
Step-change improvement of organizational effectiveness
is not simply a question of a lack of knowledge, skills and
knowledge
experience which might be fixed by education and
training……
But is……
..also a matter of confronting established maladaptive
g p
practices, behaviors and shared workplace beliefs about
work and how it is organized, and their re-alignment with
requisite (i e evidence based) principles and practices
(i.e. evidence-based) practices.
This is leadership-driven organizational reform
© 2009 PeopleFit Australasia Pty Ltd

5. What’s needed for reform?
• A plausible, ‘whole-of-system’ Leadership Framework of uniform, integrated
principles, practices and tools for leaders.
• Baseline and longitudinal Framework-based collection and analysis of
Framework based
organization and leadership performance data.
• Mobilization and leveraging of the leadership corps to deploy the initiative,
cascading from the top down
top-down.
• Effective transfer of new information (i.e. the Framework). This must be short
on theory and long on practical application.
• Identification of resistance in individual and shared beliefs (i.e. characterization
of the culture).
• Exchanging the new information by engaging individual and shared beliefs; the
idea is to leverage the aligned beliefs and to replace fallacies.
• Synchronizing effective knowledge transfer with immediate, effective
performance management; applying the new knowledge t real and i
f t l i th k l d to l d immediate
di t
problems of the business.
© 2009 PeopleFit Australasia Pty Ltd

6. What’s different to conventional training?
• The Leadership Framework provides a whole-of-system perspective with
consistent and inter-connected principles and practices.
• Performance data is based on the experience of employees examined through
employees,
the lens of the Framework. The Framework then provides clear solutions to
deficits found.
• The immediate manager is the ‘trainer’, making meaning in the context of the
trainer
immediate workplace, setting expectations that the new knowledge must be
applied and monitoring and correcting ongoing employee performance.
• Th manager significantly improves his/her ‘personally earned l d hi
The i ifi l i hi /h ‘ ll d leadership
authority in the reform process.
• The new knowledge is demonstrated and drilled in use on real business
objectives and real business problems.
• Individual, team and organization effectiveness show significant, immediate
improvement.
p
© 2009 PeopleFit Australasia Pty Ltd

7. Leadership-
Leadership-driven organizational reform
Measurement
& F db k
Feedback
After
Before
© 2009 PeopleFit Australasia Pty Ltd