National Action Alliance Crisis Services Task Force

1. Projects to Empower and Organize the
Psychiatrically Labeled, Inc.
October 2015
Steve Miccio
CEO, PEOPLe, Inc.
“The ‘Calling’ of Recovery”

2. Who we are
We are a peer run not for profit organization located in New
York State directly serving 7 Counties.

3. A Continuum of Diversion Services
 Hospital diversion houses (Respite)
 Warm Lines (support Lines)
 In-home peer companionship
 Social inclusion (nights out)
 Emergency department advocacy
 In-Patient Advocacy and “Hot Spotting”
 Open Access Diversion
 Recovery Center mobile teams

4. Four Vital Components to
Success
Philosophy
(Culture)
Engagement
Environment
Mutuality
“Calling”

5. Crisis Stabilization and Wellness
Center
Easy & Open Access
5-star Customer Service
Trauma-informed
Whole Health Care Oversight
Person-centered Care
Respect
Empathy
Team-based Care
Outcomes
Value
Community-driven
Follow-up Care
Looking at Crisis Differently

6. Questions?

7. Thank You!
Steve Miccio
PEOPLe, Inc.
stevemiccio@projectstoempower.org
845-452-2728