Crisis Access of
Colorado, LLC
The Nation’s Integrated Crisis Services
Leaders Form a New Company for
Colorado
ProtoCall S...
Aurora, Colorado

Crisis
Access
of
Colorad
o, LLC
ProtoCall Services

Behavioral Health Link

Recovery Innovations
December 2012 - Gov. John Hickenlooper and CDHS
Executive Director Reggie Bicha today introduced
“Strengthening Colorado’s...
On October 16, 2013, Crisis Access of Colorado received a letter from the Colorado Department
of Human Services of presump...
Imagine a Colorado system in which…

Crisis
Access
of
Colorad
o, LLC
ProtoCall Services

The people receiving care rejoice...
Imagine a Colorado system in which…

Crisis
Access
of
Colorad
o, LLC
ProtoCall Services

Individuals receiving facility cr...
Imagine a Colorado system in which…

Crisis
Access
of
Colorad
o, LLC
ProtoCall Services

The crisis service system is read...
Imagine a Colorado system in which…

Crisis
Access
of
Colorad
o, LLC
ProtoCall Services

Accountability and more efficient...
Suicide Prevention and Public Safety
In 2012, 1,053 Coloradans died by suicide (one of the
highest rates in the US) - Not ...
Crisis Access of
Colorado Will Create This
Vision With You

Crisis
Access
of
Colorad
o, LLC

ProtoCall Services

Behaviora...
HOW? Why would CAC be different?

Crisis
Access
of
Colorad
o, LLC

Essential Ingredients
1) Experts: Crisis is all we do (...
Crisis Services is All We Do

Crisis
Access
of
Colorad
o, LLC

• Our companies are experts and national leaders in
integra...
Since 1990, our companies have facilitated
millions of crisis intervention contacts

Crisis
Access
of
Colorad
o, LLC
Proto...
RFP#NCR14070750BH, Stabilization, Mobile, Respite

Bringing Professional Orientation to Mobile Crisis

Crisis
Access
of
Co...
RFP#NCR14070750BH, Stabilization, Mobile, Respite

Community-based Mobile Crisis Fully
Supported by Crisis Access Call Cen...
RFP#NCR14070750BH, Stabilization, Mobile, Respite

Revolutionary Crisis Stabilization

Crisis
Access
of
Colorad
o, LLC

• ...
RFP#NCR14070750BH, Stabilization, Mobile, Respite

Revolutionary Respite Alternative.

Crisis
Access
of
Colorad
o, LLC

• ...
RFP#NCR14070750BH, Stabilization, Mobile, Respite

Recovery in Action: Peerempowered, engaging, collaborative. It
works!

...
Crisis Navigation Technology

Crisis
Access
of
Colorad
o, LLC

• Sophisticated technologies integrate numerous services
an...
Accountability – Suite of software systems
populate active dashboards and outcomes

Crisis
Access
of
Colorad
o, LLC
ProtoC...
Predictive modeling and hospital
diversion cost avoidance key features

Crisis
Access
of
Colorad
o, LLC
ProtoCall Services...
Public Accountability – Dashboards

Crisis
Access
of
Colorad
o, LLC
Crisis Access of Colorado will adapt from the Georgia ...
Crisis
Access
of
Colorad
o, LLC
ProtoCall Services

The new era of
integrated, robust, re
covery-oriented
crisis services ...
Crisis Access of
Colorado, LLC
The Nation’s Integrated Crisis Services
Leaders Form a New Company for
Colorado
ProtoCall S...
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Crisis Access of Colorado 2013-10-26

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The Nation’s Integrated Crisis Services Leaders Form a New Company for Colorado

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Crisis Access of Colorado 2013-10-26

  1. 1. Crisis Access of Colorado, LLC The Nation’s Integrated Crisis Services Leaders Form a New Company for Colorado ProtoCall Services Behavioral Health Link Recovery Innovations
  2. 2. Aurora, Colorado Crisis Access of Colorad o, LLC ProtoCall Services Behavioral Health Link Recovery Innovations
  3. 3. December 2012 - Gov. John Hickenlooper and CDHS Executive Director Reggie Bicha today introduced “Strengthening Colorado’s Mental Health System: A Plan to Safeguard All Coloradans.” Crisis Access of Colorad o, LLC “For the past five months, in response to the Aurora shooting, we have been working to expand mental health care and services across Colorado,” Hickenlooper said. “No single plan can guarantee to stop dangerous people from doing harm to themselves or others. But we can help people from falling through the cracks. We believe these policies will reduce the probability of bad things happening to good people.” ProtoCall Services Behavioral Health Link Recovery Innovations
  4. 4. On October 16, 2013, Crisis Access of Colorado received a letter from the Colorado Department of Human Services of presumptive intent to award contract for RFP#NCR14070750BH, Crisis Stabilization, Mobile Crisis, and Crisis Respite statewide in Colorado. This graphic shows the services proposed in each region funded at the RFP 110% level. Northeast Denver Metro Crisis Access of Colorad o, LLC ProtoCall Services West Slope Living Room (stabilization) Restart (respite) Mobile Crisis Transportation Recovery Response Center Living Room (stabilization) Restart (respite) Mobile Crisis Transportation Behavioral Health Link Living Room (stabilization) Restart (respite) Mobile Crisis Transportation Southeast Living Room (stabilization) Restart (respite) Mobile Crisis Transportation Recovery Innovations
  5. 5. Imagine a Colorado system in which… Crisis Access of Colorad o, LLC ProtoCall Services The people receiving care rejoice over Recovery & Resiliency built into the system from the ground up Behavioral Health Link Recovery Innovations
  6. 6. Imagine a Colorado system in which… Crisis Access of Colorad o, LLC ProtoCall Services Individuals receiving facility crisis care are referred to as “Guests” and seclusion and restraint is considered “Treatment Failure” for Crisis Access of Colorado Behavioral Health Link Recovery Innovations
  7. 7. Imagine a Colorado system in which… Crisis Access of Colorad o, LLC ProtoCall Services The crisis service system is readily accessible with the mantra A Crisis Has No Schedule, regardless of whether urban or frontier Behavioral Health Link Recovery Innovations
  8. 8. Imagine a Colorado system in which… Crisis Access of Colorad o, LLC ProtoCall Services Accountability and more efficient utilization Reduces Unnecessary Costs documented through transparent, real-time data reporting and predictive modeling Behavioral Health Link Recovery Innovations
  9. 9. Suicide Prevention and Public Safety In 2012, 1,053 Coloradans died by suicide (one of the highest rates in the US) - Not Another Life to Lose. Crisis Access of Colorad o, LLC  Crisis Access of Colorado partners with the Substance Abuse and Mental Health Services Administration’s (SAMHSA)’s National Suicide Prevention Lifeline (NSPL)  Our experience makes us uniquely qualified to serve as a 24/7 safety net for individuals in crisis  We believe we can strengthen the system of care coordinated in a way to  Maximize the use of available resources to best respond to their immediate needs  Keep others and our communities safe &  Advocate for ongoing services in the least restrictive level of care. ProtoCall Services Behavioral Health Link Recovery Innovations
  10. 10. Crisis Access of Colorado Will Create This Vision With You Crisis Access of Colorad o, LLC ProtoCall Services Behavioral Health Link Recovery Innovations
  11. 11. HOW? Why would CAC be different? Crisis Access of Colorad o, LLC Essential Ingredients 1) Experts: Crisis is all we do (our central mission & passion) 2) Innovators: Nationally recognized for marriage of recovery and clinical with peer supports, high tech and business 3) Accountability: Wide angle view with dashboards for crisis outcomes ProtoCall Services Behavioral Health Link Recovery Innovations
  12. 12. Crisis Services is All We Do Crisis Access of Colorad o, LLC • Our companies are experts and national leaders in integrated BH crisis services Our Experience & Expertise Crisis & Access Call Centers Community-based & Peer Line Partnerships Mobile Crisis Response Crisis Stabilization Programs & Crisis Respite Disaster Response & Community Education/Collaboration • Crisis Services is our passion, our expertise and what we do ProtoCall Services Behavioral Health Link Recovery Innovations
  13. 13. Since 1990, our companies have facilitated millions of crisis intervention contacts Crisis Access of Colorad o, LLC ProtoCall Services Behavioral Health Link Recovery Innovations
  14. 14. RFP#NCR14070750BH, Stabilization, Mobile, Respite Bringing Professional Orientation to Mobile Crisis Crisis Access of Colorad o, LLC • Introduced safety dispatch construct used for all mobile crisis dispatch in statewide Georgia system • Reduced likelihood of law enforcement intervention by 5x and ER by 4x • Active engagement and collaboration with person and family has led to cost avoidance of approximately $10 million per year • 40% of the nearly 35,000 contacts have been in the community (not in local Emergency Rooms) ProtoCall Services Behavioral Health Link Recovery Innovations
  15. 15. RFP#NCR14070750BH, Stabilization, Mobile, Respite Community-based Mobile Crisis Fully Supported by Crisis Access Call Center Crisis Access of Colorad o, LLC ProtoCall Services Behavioral Health Link Recovery Innovations
  16. 16. RFP#NCR14070750BH, Stabilization, Mobile, Respite Revolutionary Crisis Stabilization Crisis Access of Colorad o, LLC • The Recovery Innovations Recovery Response Centers are changing the industry with a team of Peer Support Specialists working alongside Psychiatric, Medical, and Mental Health Professionals. • “Living Room” crisis alternative recovery environments support the values of hope, choice and empowerment from the onset of a person's entry into the program. • “No Force First” practice has achieved unprecedented outcomes in reducing and eliminating seclusion and restraint and involuntary treatment. • Crisis Stabilization Programs in Arizona, California, North Carolina, Washington & Delaware. Accreditation by JCAHO. ProtoCall Services Behavioral Health Link Recovery Innovations
  17. 17. RFP#NCR14070750BH, Stabilization, Mobile, Respite Revolutionary Respite Alternative. Crisis Access of Colorad o, LLC • The Recovery Innovations peer operated Restart respite is an alternative to hospitalization where individuals can ReStart their recovery journey. • Single bedroom apartments provide privacy with 24/7 support from the Peer staff with supervision from a Mental Health Professional. • Risk sharing plans are used to assure safety. • Recovery Innovations currently operates 45 Restart apartments in AZ and DE with a one to thirty day length of stay. ProtoCall Services Behavioral Health Link Recovery Innovations
  18. 18. RFP#NCR14070750BH, Stabilization, Mobile, Respite Recovery in Action: Peerempowered, engaging, collaborative. It works! Crisis Access of Colorad o, LLC ProtoCall Services Behavioral Health Link Recovery Innovations
  19. 19. Crisis Navigation Technology Crisis Access of Colorad o, LLC • Sophisticated technologies integrate numerous services and community stakeholders to improve speed, quality and efficiency for the individual in crisis and their family • Call center staff combine collaborative partnership with caller and “air traffic control” service tracking • Dispatch staff monitor status of intensive service referrals and refer closest, available mobile crisis staff • Web accessibility and secure data coordination provide best in class coordination of care ProtoCall Services Behavioral Health Link Recovery Innovations
  20. 20. Accountability – Suite of software systems populate active dashboards and outcomes Crisis Access of Colorad o, LLC ProtoCall Services Behavioral Health Link Recovery Innovations
  21. 21. Predictive modeling and hospital diversion cost avoidance key features Crisis Access of Colorad o, LLC ProtoCall Services Behavioral Health Link Recovery Innovations
  22. 22. Public Accountability – Dashboards Crisis Access of Colorad o, LLC Crisis Access of Colorado will adapt from the Georgia dashboard above. ProtoCall Services Behavioral Health Link Recovery Innovations
  23. 23. Crisis Access of Colorad o, LLC ProtoCall Services The new era of integrated, robust, re covery-oriented crisis services is now. Behavioral Health Link Recovery Innovations
  24. 24. Crisis Access of Colorado, LLC The Nation’s Integrated Crisis Services Leaders Form a New Company for Colorado ProtoCall Services Behavioral Health Link Recovery Innovations

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