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Slide 1: We all know what compromise is and 
how it works. It’s the settlement of a dispute. 
Mutual concession. But it also means “To 
weaken a reputation or accepting a lower 
standard.” That’s part of the actual definition. 
And in our industry, we’ll often find ourselves 
having to compromise. Why is that?  And how 
do we overcome it?
Slide 2: We compromise as the result of three 
things. One, we’re constantly being asked to 
deliver our work faster than ever before. Two, 
our clients, managers, and benefactors want 
that work done at decreasing costs. And three, 
they want it done a certain way with a very 
specific outcome. And so, we must 
compromise, either on time, budget 
constraints, or the end product itself. 
Slide 3: It’s impossible to have all three. I refer 
to this as the twelve lemon problem. 
Remember this movie, the Breakup? She 
needs 12 lemons to get the centerpiece done, 
but she’s being asked ”why?” Why Jennifer do 
you need 12 lemons? Let’s just use the three.” 
You don’t get it, I need 12 lemons, Vince! By 
the way if Vince is the name of your boss or 
client, this analogy works perfectly, doesn’t it?
Slide 4
Slide 4: So if we can’t control these demands 
in asking us to complete projects faster, 
cheaper, all while negotiating on some of that 
work, then there’s only really one thing we can 
control. And that’s ourselves. How can we 
adapt? What do we change to be able to 
deliver great work while still having the 
opportunity to resources to do so? The 
answer, I would argue, is efficiency.
Slide 5: Becoming effective and efficient in our 
work is key to trying to achieve the balance 
between all three when we have no control 
over external factors such as cost, timing, and 
pre‐determined decisions. Take as an example 
the sport of Formula 1 racing. F1 is arguably 
the world’s most optimized sport; teams are 
obsessed with improving their cars by tenths 
of a second.
Slide 6: In F1, Efficiencies have to be gained 
continually in order to win in this sport. To put 
it in perspective, the difference between 
fastest lap times are anywhere between one 
and three tenths per lap. And when a race is 
the over, that difference in the championship 
is about 40 million dollars in winnings. Drivers 
need to be efficient in their driving in order to 
achieve their goal of winning a Grand Prix.
Slide 7: Take a look at the heads up display on 
the left. F1 drivers using 22 controls from the 
steering wheel, some of which include sub‐
menus. Sub‐menus! He shift gears hundreds of 
times during a race you can see his fingers 
hitting the paddle shifters and adjusts the 
brake by using left hand to reach down near 
his leg dozens of times. This driver is very 
efficient and effective at handling the car.
Slide 8: Races entirely aren’t won based on 
who’s the fastest driver with the fastest car, 
but also teams who the most efficient in 
achieving the perfect pit stop to change out a 
cars’ tyres. As you can see here, the pit crew 
works like clockwork. The footage here is in 
ultra slow motion.  There’s a specific job for 
every individual to do. It takes about 20 
mechanics to change out an F1 car’s tyres. 
Slide 9: Using this as inspiration, we should ask 
ourselves: Are we as efficient and effective? 
What can we do better? It our team in synch 
on this project? Is everyone gaining and 
maintaining skills equally to provide the best 
outcome possible? It’s rather inspiring to see 
how the Infinity Red Bull team works together. 
And just as they, we too should commit to 
improving, even if marginally, as much as we 
can.
Slide 11:  So, in the F1 example, we 
understand that efficiency translates to speed. 
Here’s another thought. Build something that 
makes you more efficient, a tool to make you 
better at what you’re doing. Right now, I’m 
using a very cool app that’s designed for 20x20 
presentations. Because of it, I’m now more 
efficient in delivering my presentation. If you 
can build or make something that makes you 
more efficient, go for it.
Slide 12: Nowadays, automation reduces the 
amount of time we have to complete 
something. As an example, our team uses 
simple but effective automation to clean up 
reporting across multiple sources and 
hundreds of data points reducing the time to 
compile by as much as two days. And we’ve 
shifted from static reporting to provide more 
insights through interactive dashboards 
delivering twice as many insights. We 
reinvented our reports.
Slide 13: Granted there will continue to be 
external factors outside of our control. But 
internally, I think we can become more 
efficient in trying to understand what could be 
driving things such as timing. Skill, scale, and 
scope. These can effect both internal and 
external factors as well. If one of these clashes 
against the other, it essentially creates a 
storm. As they say, “when it rains, it pours.”
Slide 14: We need to be more effective about 
understanding the objective, and not just the 
job. What do I mean by that? I mean, do we 
see the job as generating awareness through 
campaigns, developing advertising, and 
building websites? Or do we see an objective 
to creating an engaging experience for 
customers, ask them to participate, an 
building something that’s useful to them. 
What’s the objective?
Slide 15: When we don’t understand the 
objective and only focus on the “job” then you 
get checkbox marketing. Ads concepted. 
Check. Website built. Check. Banner campaign. 
Check. It’s less about doing good or bad work 
and more about just going through the 
motions. Let’s ask ourselves, is this an 
opportunity to develop another campaign, or 
to actually provide an new, more engaging 
experience that the last?
Slide 16: To avoiding checkbox marketing, we 
should strive to become more POV‐oriented. 
We should always deliver a formal point of 
view when we feel we can deliver something 
better than the original ask. Lay out the pros 
and cons. Show the gives and gets. Help your 
client, manager, or benefactor understand 
what’s at risk if we don’t slow things down 
when the need to. It means showing what we 
gain vs. lose by compromising.
Slide 17: When fast happens, we tend to react 
the same, fast. But when we do, we run the 
risk of not paying attention to detail, and 
things can slip. To prove my point, I only spend 
10 seconds making this very point. So I have 
10 seconds left. I slowed it down. Now its just 
a little weird while I wait…
Slide 18: To summarize, a constant problem 
we face is that the industry will continue to 
demand more for less, and that really won’t 
change. So what do we do about it? Well, 
mitigate compromise and become more 
efficient. We can become better strategists, 
planners, negotiators, and communicators to 
achieve balance between the forces driving 
timing, cost, and consensus on the output we 
create.
Slide 19: And so how? Build something to 
drive efficiency. Automate and reinvent. Seek 
to understand the internal and external 
factors. Understand the objective, not just the 
job, avoid checkbox marketing, and become 
more POV‐focused. These are just a few 
things, but important ones that I wanted to 
share with you today.
Slide 20: Ending with my passion for the sport, 
F1 thrives on teams’ obsessions with 
becoming more efficient in improving their car. 
They look to self‐optimization to produce the 
best product, that car, to win championships. 
Similarly, when we’re faced by tighter 
deadlines and budget constraints, let us work 
towards becoming more efficient and 
maximize our ability to achieve greatness. 
Thank you.

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Achieving Excellence in a World of Compromise