Describing human resource management processes.

1. Chapter 5
STAFFING and RECRUITING

2. Chapter Outcomes
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Describe the human resource management process.
Discuss the influence of government regulations on
human resource decisions.
Contrast recruitment and downsizing options.
Explain the importance of validity and reliability in
selection.
Describe the selection devices that work best with various
kinds of jobs.
Identify various training methods.
Describe the goals of compensation administration and
factors that affect wage structures.
Explain what is meant by the terms sexual harassment
and layoff-survivor sickness.
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© 2010 Pearson Higher Education,
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3. EXHIBIT 5–1
The human resource management process.
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© 2010 Pearson Higher Education,
Upper Saddle River, NJ 07458. • All Rights Reserved.

4. Supervision and HRM
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Affirmative action
Employment planning
Human resource inventory
Recruitment
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© 2010 Pearson Higher Education,
Upper Saddle River, NJ 07458. • All Rights Reserved.

5. EXHIBIT 5–2
Major U.S. federal laws and regulations related to HRM.
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© 2010 Pearson Higher Education,
Upper Saddle River, NJ 07458. • All Rights Reserved.

6. EEOC
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Equal Employment Opportunity Commission
Born out of Title VII of the Civil Rights Act
Enforcing body for Title VII
Policies have the force of law
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© 2010 Pearson Higher Education,
Upper Saddle River, NJ 07458. • All Rights Reserved.

7. Employment planning
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Assessing current human resources
Assessing future human resource needs
Developing a program to meet future human
resource needs
Recruitment issues
Selection issues
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© 2010 Pearson Higher Education,
Upper Saddle River, NJ 07458. • All Rights Reserved.

8. Recruitment sources
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Internal
Advertising
Employee referrals
Employment agencies
Educational institutions
Professional organizations
Temp services
Walk-ins
Online
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© 2010 Pearson Higher Education,
Upper Saddle River, NJ 07458. • All Rights Reserved.

9. Downsizing options
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Firing
Layoffs
Attrition
Transfers
Reduced workweek
Early retirements
Job sharing
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© 2010 Pearson Higher Education,
Upper Saddle River, NJ 07458. • All Rights Reserved.

10. Selection process
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Reliability
Validity
Written tests
Performance-simulation tests
Personality profiles
Interviews
Realistic job preview
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© 2010 Pearson Higher Education,
Upper Saddle River, NJ 07458. • All Rights Reserved.

11. Interviewer behaviors
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Review the job description and job
specification.
Prepare a structured set of questions.
Review the applicant’s information.
Put the interviewee at ease.
Ask questions and listen carefully.
Close by telling the applicant the next steps in
the process.
Write the evaluation immediately.
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© 2010 Pearson Higher Education,
Upper Saddle River, NJ 07458. • All Rights Reserved.

12. Orientation
An expansion on information a new
employee obtained during the recruitment
and selection stages; an attempt to
familiarize new employees with the job, the
work unit, and the organization as a whole.
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© 2010 Pearson Higher Education,
Upper Saddle River, NJ 07458. • All Rights Reserved.

13. EXHIBIT 5–6
Determining training needs.
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© 2010 Pearson Higher Education,
Upper Saddle River, NJ 07458. • All Rights Reserved.

14. Typical training methods
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On-the-job
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Apprenticeship
Job instruction training
Off-the-job
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Classroom lectures
Multimedia
Simulation exercises
Computer-based training
Vestibule training
Programmed instruction
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Upper Saddle River, NJ 07458. • All Rights Reserved.

15. Current issues in HRM
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Workforce diversity
Sexual harassment
Layoffs
Layoff-survivor sickness
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© 2010 Pearson Higher Education,
Upper Saddle River, NJ 07458. • All Rights Reserved.

16. Sexual harassment
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Any unwanted activity of a sexual nature that
affects an individual’s employment.
Sexual harassment can occur if verbal or physical
conduct toward an individual:
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Creates an intimidating, offensive, or hostile
environment
Unreasonably interferes with an individual’s work
Adversely affects an employee’s employment
opportunities
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© 2010 Pearson Higher Education,
Upper Saddle River, NJ 07458. • All Rights Reserved.

17. What can be considered sexual
harassment?
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Sexually suggestive remarks
Unwanted touching
Sexual advances
Requests for sexual favors
Verbal or physical conduct of a sexual
nature
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© 2010 Pearson Higher Education,
Upper Saddle River, NJ 07458. • All Rights Reserved.