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TLS Continuum How To #11 Cross Functional Team

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In continuous process improvement efforts the key to success is a well coordinated team effort. The 11th installment of the TLS Continuum How to Guide Series explores the makeup of the team and the roles each member plays in the overall improvement efforts. Each role is explored in detail and then looks at the team as a whole.

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TLS Continuum How To #11 Cross Functional Team

  1. 1. The Cross Functional Team TLS Continuum How To Guide #11
  2. 2. Cross-Functional Team Roles This How to Guide is based in part on Peter Scholtes’s Team Handbook
  3. 3. The Cross- Functional Team  Crux of process improvement  Touches all segments of the organization  Diversity of Thought  Subject Matter Experts  Represents a management-employee partnership
  4. 4. Cross-Functional Team is the Key to Successful Improvement
  5. 5. Cross-Functional Team Roles The Champion The Sponsor The Leader The Coach Team Member/Subject Matter Experts
  6. 6. Cross-Functional Team Roles The Champion Buffer between team and senior management Buffer between team and the organization Makes argument for the project
  7. 7. Cross-Functional Team Roles The Sponsor Selects and defines project Identifies Coach and Team Leader Selects team members Drafts project charter Reviews project progress Provides needed resources
  8. 8. Cross-Functional Team Roles The Team Leader Help select team members Clarifies roles and responsibilities of team Keeps team on track Refines project charter Meeting planner Lead meetings Makes recommendations for changes during process
  9. 9. Cross-Functional Team Roles The Coach Needs people, technical and teaching skills Helps select team members Clarifies team roles Regularly meets with team members to chart needs
  10. 10. Cross-Functional Team Roles The Team Member The on-the-ground subject matter expert Helps refine project charter Helps facilitate meetings Handles assignments Helps with administrative tasks
  11. 11. Cross-Functional Team Roles The Team Member The on-the-ground subject matter expert Helps refine project charter Helps facilitate meetings Handles assignments Helps with administrative tasks
  12. 12. Cross-Functional Team Roles Who should be on the team? Anyone who owns the process in any way At minimum Management representative Financial representative Major customer(s) HR representative Union management (If applicable) Employee SME members
  13. 13. Daniel Bloom SPHR, Six Sigma Black Belt Chief Executive Officer Daniel Bloom & Associates, Inc. PO Box 1233 Largo, FL 33779 (727) 581-6216 dan@dbaiconsulting.com http://www.dbaiconsulting.com More Information?

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