In continuous process improvement efforts the key to success is a well coordinated team effort. The 11th installment of the TLS Continuum How to Guide Series explores the makeup of the team and the roles each member plays in the overall improvement efforts. Each role is explored in detail and then looks at the team as a whole.
3. The Cross- Functional Team
Crux of process improvement
Touches all segments of the organization
Diversity of Thought
Subject Matter Experts
Represents a management-employee
partnership
6. Cross-Functional Team Roles
The Champion
Buffer between team and senior management
Buffer between team and the organization
Makes argument for the project
7. Cross-Functional Team Roles
The Sponsor
Selects and defines project
Identifies Coach and Team Leader
Selects team members
Drafts project charter
Reviews project progress
Provides needed resources
8. Cross-Functional Team Roles
The Team Leader
Help select team members
Clarifies roles and responsibilities of team
Keeps team on track
Refines project charter
Meeting planner
Lead meetings
Makes recommendations for changes during process
9. Cross-Functional Team Roles
The Coach
Needs people, technical and teaching skills
Helps select team members
Clarifies team roles
Regularly meets with team members to chart needs
10. Cross-Functional Team Roles
The Team Member
The on-the-ground subject matter expert
Helps refine project charter
Helps facilitate meetings
Handles assignments
Helps with administrative tasks
11. Cross-Functional Team Roles
The Team Member
The on-the-ground subject matter expert
Helps refine project charter
Helps facilitate meetings
Handles assignments
Helps with administrative tasks
12. Cross-Functional Team Roles
Who should be on the team?
Anyone who owns the process in any way
At minimum
Management representative
Financial representative
Major customer(s)
HR representative
Union management (If applicable)
Employee SME members
13. Daniel Bloom
SPHR, Six Sigma Black Belt
Chief Executive Officer
Daniel Bloom & Associates, Inc.
PO Box 1233
Largo, FL 33779
(727) 581-6216
dan@dbaiconsulting.com
http://www.dbaiconsulting.com
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