1. Customer Service
Meghan Campbell, Chris Jones, Hannah Kelliher, and
Lenora Willis

2. Schedule for the day!
• 9:00-9:15: Welcome and Breakfast!
• 9:15-9:30: Introductions and go over the day’s schedule.
• 9:30-9:45: Where the Wind Blows.
• 9:45-10:30: Knowledge of your campus!
• 10:30-10:45: BREAK!
• 10:45-11:30: Resource Tour.
• 11:30-12:00: Discussion about the morning.
• 12:00-1:00: LUNCH
• 12:45-1:45: Diversity Training Part One.

3. Schedule for the Day Continued
• 1:45-2:45: Diversity: Part two.
• 2:45-3:00: BREAK!
• 3:00-4:00: Mediation and Conflict Resolution.
• 4:00-5:15: Communication and Positivity.
• 5:15-5:30: Questions, Comments, and Concerns.

4. Where the Wind Blows

5. Know your Campus!

6. ❖Knowledge of Your Campus!
College Knowledge Treasure Hunt…
• 5 minute Introduction session.
• 30-minute college wide scavenger hunt!
• Student Ambassadors will answer 12-15
questions related to the college.

7. University Departments
• Career Services
• Counseling & Health
• Disability Services
• Residence Life

8. • Campus Police
• Registrar’s Office
• Financial Aid
• Bursar’s Office
• International Student Office
University Departments Cont’d

9. • Library
• Civic Engagement / Inclusion
• Athletics
• Student Activities / Clubs
Debriefing / Questions / Comments
University Departments Cont’d

10. Diversity: Part One

11. Microaggressions
• Definition
• The types of Microaggressions:
o Micro-assaults
o Micro-insults
o Micro-Validations

12. What is the Hidden Message?
• The presenter and the student ambassadors go through
scenarios and as a group try to figure out what the
hidden message is.

13. Stereotypes
•
• Definition of Stereotypes
• Discuss with ambassadors about where
stereotypes originate.
• Why is it important for ambassadors to have an
understanding of stereotypes?

14. What Would you do?
•
• Have the ambassadors watch the video
of a clip from the show “What would you
do?”

15. Racial Sorting
• The ambassadors will complete the
Racial Sorting exercise as a team.

16. Diversity: Part Two

17. The DOT Exercise
• Dominant Culture and Culture Identity
Messages discussed.
• The ambassadors complete the DOT
exercise.
• Discussion of the exercise. Presenter has
leading questions provided to him or her.

18. Mediation and Conflict
Resolution

19. Mediation and Conflict
Resolution

20. • Types of Communication
• 5 Habits of Highly Effective
Communicators
o Big Bang Theory Video Clips
• What Color are You?
o Activity
o Discussion
Communication & Positivity

21. • Creator vs. Victim
o Defining
o Language
• Mastering Creator Language Activity
o Discussion
• Have To/ Choose To Activity
o Discussion
Communication & Positivity

22. EVALUATIONS

23. Questions?