Workplace Communication E-Mail  An Educational Simulation Game
Learning Outcomes <ul><li>The purpose of this simple simulation game is to introduce you to four  common failures in E-mai...
Learning Outcomes  continued <ul><li>Below is a very brief summary of the four rules of E-mail etiquette </li></ul><ul><li...
Workplace Communication <ul><li>Let’s think about communication in the workplace…. </li></ul>
Workplace Communication <ul><li>People in organizations typically spend over 75% of their time in an interpersonal situati...
Workplace Communication <ul><li>Effective communication is an essential component of organizational success whether it is ...
Workplace Communication <ul><li>Although all of us have been communicating with others since our infancy, the process of t...
E-Mail  <ul><li>E-mail poses special communication issue because… </li></ul><ul><li>Let’s explore these issues in a simula...
E-mail Scenarios Simulation   Game <ul><li>Instructions  </li></ul><ul><li>Begin the simulation by clicking on “Scenario I...
E-mail  <ul><li>Scenario I :  Impervious Terry </li></ul><ul><li>Scenario    Help !  Quit </li></ul>Workplace Communication
E-mail  <ul><li>Scenario I </li></ul><ul><li>Terry posted this E-mail to her boss at 10.35 PM from home.  She is due at wo...
E-mail  <ul><li>Scenario I </li></ul><ul><li>This might seem to be a simple thread of E-mail correspondence, but is it?  <...
E-mail  <ul><li>Scenario I:  Exploring the Communication Breakdown </li></ul><ul><li>Let’s explore the reason for the brea...
E-Mail <ul><li>This information is not relevant…. </li></ul>Workplace Communication
E-mail <ul><li>Although Terry’s suggestions for managing the workload might be helpful in the near future,  her failure to...
E-Mail <ul><li>This is correct. Terry… </li></ul>Workplace Communication
E-mail  <ul><li>Now let’s consider three alternative ways </li></ul><ul><li>Terry could have written her E-mail.  </li></u...
E-mail  <ul><li>Scenario I:  Let’s Revise! </li></ul><ul><li>Look over the three revised E-mails on the next three screens...
E-mail <ul><li>Before we move on to the revisions, let’s review Terry’s original E-mail once again: </li></ul><ul><li>(Ter...
E-mail  <ul><li>Scenario I:  Let’s Revise </li></ul><ul><li>#1 </li></ul><ul><li>Dear Boss, </li></ul><ul><li>~~~~~~~~~~~~...
E-mail  <ul><li>Wrap-up for Scenario I </li></ul><ul><li>Ready for Scenario II? </li></ul><ul><li>Scenario  I   Help !  Qu...
E-mail <ul><li>Scenario Simulation Wrap-Up </li></ul>Workplace Communication
E-mail   An Educational Simulation Game <ul><li>Credits </li></ul><ul><li>Images </li></ul><ul><li>“ Angry Boss”  slimming...
E-Mail <ul><li>Scenario I  </li></ul><ul><li>Feedback on  Revision#1 </li></ul><ul><li>Scenario  I   Help !  Quit </li></u...
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Mock-Up

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  • This dynamic and interactive simulation is created with PowerPoint. Add -ons, such as hyperlinks to the Internet, sound, video, and voice-over, are easily accomplished. With additional software, Flash features can be added. The URL rendition of this simulation &lt;http://www.slideshare.net/cwanles/best-buy/&gt; was created using SlideShare &lt;http://www.slideshare.net/about&gt;, a free utility. SlideShare allows the PowerPoint author to embed the URL into E-mails, blogs or Websites. This presentation is a skeletal frame of one possible educational game or simulation.
  • Mock-Up

    1. 1. Workplace Communication E-Mail An Educational Simulation Game
    2. 2. Learning Outcomes <ul><li>The purpose of this simple simulation game is to introduce you to four common failures in E-mail etiquette. </li></ul>
    3. 3. Learning Outcomes continued <ul><li>Below is a very brief summary of the four rules of E-mail etiquette </li></ul><ul><li>you will learn about: </li></ul><ul><li>Considering one’s reading audience, whether one person or a thousand </li></ul><ul><li>Two </li></ul><ul><li>Three </li></ul><ul><li>Four </li></ul>
    4. 4. Workplace Communication <ul><li>Let’s think about communication in the workplace…. </li></ul>
    5. 5. Workplace Communication <ul><li>People in organizations typically spend over 75% of their time in an interpersonal situation; thus it is no surprise to find that at the root of a large number of organizational problems is poor communications. </li></ul>
    6. 6. Workplace Communication <ul><li>Effective communication is an essential component of organizational success whether it is at the interpersonal, intergroup, intragroup, organizational, or external levels. </li></ul>
    7. 7. Workplace Communication <ul><li>Although all of us have been communicating with others since our infancy, the process of transmitting information from an individual (or group) to another is a very complex process with many sources of potential error. </li></ul>
    8. 8. E-Mail <ul><li>E-mail poses special communication issue because… </li></ul><ul><li>Let’s explore these issues in a simulated office environment…. </li></ul>Workplace Communication
    9. 9. E-mail Scenarios Simulation Game <ul><li>Instructions </li></ul><ul><li>Begin the simulation by clicking on “Scenario I” (scenarios must be addressed in chronological order). Click on “Scenario” to read the text of the scenario. </li></ul><ul><li>“ Exploring the Communication Breakdown ” will allow you to consider three analyses on why communication was not successful. You will receive feedback for each analysis you click on. </li></ul><ul><li>“ Let’s Revise” will allow you to view three alternative E-mails. Select an E-mail by clicking on it. You will receive feedback for each selection. </li></ul><ul><li>To read these instructions at any time, click on “Help.” To quit the simulation, click on “Quit.” </li></ul><ul><li>Scenario I Help ! Quit </li></ul>
    10. 10. E-mail <ul><li>Scenario I : Impervious Terry </li></ul><ul><li>Scenario Help ! Quit </li></ul>Workplace Communication
    11. 11. E-mail <ul><li>Scenario I </li></ul><ul><li>Terry posted this E-mail to her boss at 10.35 PM from home.  She is due at work at 7:30 AM the next day. </li></ul><ul><li>Terry: &quot; I won't make it to work again tomorrow; this pregnancy keeps me nauseous, and my doctor says I should probably be reduced to part time . </li></ul><ul><li>The boss reads Terry's E-mail at 7:10 AM.  Here is his E-mail response: </li></ul><ul><li>Boss: “ Terry, this is the fourth day you've missed, and your </li></ul><ul><li>project is over-due. We keep covering for you, but it is difficult. This is messing all of us up.” </li></ul><ul><li>Scenario Help ! Quit </li></ul>Workplace Communication
    12. 12. E-mail <ul><li>Scenario I </li></ul><ul><li>This might seem to be a simple thread of E-mail correspondence, but is it?  </li></ul><ul><li>What appears to be a simple communication is, in reality, quite complex . </li></ul><ul><li>Scenario Help ! Quit </li></ul>Workplace Communication
    13. 13. E-mail <ul><li>Scenario I: Exploring the Communication Breakdown </li></ul><ul><li>Let’s explore the reason for the breakdown in communication. </li></ul><ul><li>Consider the following possible explanations, and select (click on) the one you think best explains Terry’s E-mail predicament. You will receive feedback for each explanation you click on. </li></ul><ul><li>Terry did not mention that she could get a medical note from her </li></ul><ul><li>Doctor. </li></ul><ul><li>Terry did not offer her boss a suggestion for how he could handle the work </li></ul><ul><li>load. </li></ul><ul><li>Terry did not consider her boss, who is her reading audience. </li></ul><ul><li>Scenario Help ! Quit </li></ul>Workplace Communication
    14. 14. E-Mail <ul><li>This information is not relevant…. </li></ul>Workplace Communication
    15. 15. E-mail <ul><li>Although Terry’s suggestions for managing the workload might be helpful in the near future, her failure to offer suggestions in the E-mail is not what caused the breakdown in communication. </li></ul>Workplace Communication
    16. 16. E-Mail <ul><li>This is correct. Terry… </li></ul>Workplace Communication
    17. 17. E-mail <ul><li>Now let’s consider three alternative ways </li></ul><ul><li>Terry could have written her E-mail. </li></ul><ul><li>Remember, the same “facts” are in play. </li></ul><ul><li>Terry is just wording her E-mail differently, thinking </li></ul><ul><li>about her audience (her boss). </li></ul><ul><li>Scenario Help ! Quit </li></ul>Workplace Communication
    18. 18. E-mail <ul><li>Scenario I: Let’s Revise! </li></ul><ul><li>Look over the three revised E-mails on the next three screens. Read all three over and then select the revision you think is the best. Click on the Feedback link to read about the strengths and weaknesses of each revision. </li></ul><ul><li>Email revisions </li></ul><ul><li>Scenario Help ! Quit </li></ul>Workplace Communication
    19. 19. E-mail <ul><li>Before we move on to the revisions, let’s review Terry’s original E-mail once again: </li></ul><ul><li>(Terry posted this E-mail to her boss at 10.35 PM from home.  She is due at work at 7:30 AM the next day.) </li></ul><ul><li>&quot; I won't make it to work again tomorrow; this pregnancy keeps me nauseous, and my doctor says I should probably be reduced to part time . </li></ul><ul><li>Scenario Help ! Quit E-mail revisions </li></ul>Workplace Communication
    20. 20. E-mail <ul><li>Scenario I: Let’s Revise </li></ul><ul><li>#1 </li></ul><ul><li>Dear Boss, </li></ul><ul><li>~~~~~~~~~~~~~~~ </li></ul><ul><li>~~~~~~~~~~~~~~~ </li></ul><ul><li>Feedback </li></ul><ul><li>Scenario Help ! Quit </li></ul>Workplace Communication
    21. 21. E-mail <ul><li>Wrap-up for Scenario I </li></ul><ul><li>Ready for Scenario II? </li></ul><ul><li>Scenario I Help ! Quit </li></ul>Workplace Communication
    22. 22. E-mail <ul><li>Scenario Simulation Wrap-Up </li></ul>Workplace Communication
    23. 23. E-mail An Educational Simulation Game <ul><li>Credits </li></ul><ul><li>Images </li></ul><ul><li>“ Angry Boss” slimmingkevin.blogspot.com </li></ul><ul><li>“ Poor Communicator” www.expressionsofexcellence.com </li></ul><ul><li>“ Pregnant Woman http://newsimg.bbc.co.uk/media/images/40786000/jpg/_40786583_pregnantbbc203.jpg </li></ul><ul><li>Instructional Design Mock-Up </li></ul><ul><li>URL: http://www.slideshare.net/cwanles/best-buy/ </li></ul><ul><li>Project I.N.V.E.R. (InverHills New Virtual Education Resource) </li></ul><ul><li>Inver Hills Community College </li></ul><ul><li>2500 East 80th Street </li></ul><ul><li>Inver Grove Heights, </li></ul><ul><li>Minnesota 55076-3224 </li></ul><ul><li>Telephony: (651) 450-8500 </li></ul><ul><li>Fax: (651) 450-8677 </li></ul><ul><li>Quit </li></ul>Workplace Communication
    24. 24. E-Mail <ul><li>Scenario I </li></ul><ul><li>Feedback on Revision#1 </li></ul><ul><li>Scenario I Help ! Quit </li></ul>Workplace Communication

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