1. Claims Returned
To claim one or more items as returned by a patron:
1) Pull up patron record using Titan ID.
2) View the Checked-Out Items tab:
 Click on the Checked-Out items tab.

2. Claims Returned, cont.
3) Select the item(s) to claim returned from the table of items
checked out to the patron. If you select more than one item, all
selected items will have the same claim returned date and will be
checked in or left checked out together. Click the Claim Returned
button. Millennium Circulation displays a dialog for choosing the
claims returned date.

3. Claims Returned, cont.
4) Select a date or, if the patron does not know when they
returned the item, choose the Blank Date button at the
bottom of the dialog. The claims returned notes will
indicate an "Unknown Date," for example:
 Mon Jun 07 1999: Claimed returned .i1170805 on Unknown Date
After you have selected a date, Millennium Circulation offers the
following options:

4. Claims Returned, cont.
5) The next dialog box asks in what way you would like the item
changed. The choices are. The highlighted 3rd choice is what you
will select.
 If you choose the Checkin items... change status to MISSING option,
Millennium Circulation changes the item's STATUS to 'm' and checks
the item record back into the library system. If there are outstanding
holds on the item, Millennium Circulation prompts you to cancel
these holds.
 If you choose the Checkin items... change status to CLAIMS RTRND
option, Millennium Circulation changes the item's STATUS to 'z' and
checks the item record back into the library system. If there is an
outstanding fine or bill for the checkout, Millennium Circulation
waives the charge. Charges associated with previous transactions are
not automatically waived.
 *****If you choose the Leave items checked out... change status to
CLAIMS RTRND option, Millennium Circulation changes the item's
STATUS to 'z' and leaves the item record checked out to the patron.
The system will continue to send overdue notices, generate a bill,
etc.*****

5. Claims Returned, cont.
After selecting the third option, the following dialog box will
appear:

6. Claims Returned, cont.
6) Additionally, when you choose any of the above three
options, Millennium Circulation:
 Adds claims returned notes to both the patron and item records.
In our example:

7. Claims Returned, cont.