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Workplace Alignment
“Not Simply an Alternative”
colliers international - advisory services
30 September 2010


PrePared By:
Larry Matarazzi, Director        larry.matarazzi@colliers.com
Doug Demers, Managing Director   doug.demers@colliers.com
Workplace Alignment
                               “Not Simply an Alternative”


                               In real estate the old saying goes “location, location, location”. However, to develop a
                               successful workplace strategy that improves employee attraction, retention and
                               productivity as well as reduces real estate spend it is all about ‘data, data, data’. A
                               statistical means of alignment between business practices and space requirements is
                               easily left out of the conversation. the right answer in workplace strategy is one that
                               aligns with real measures (current, anticipated and/or desired), and is not simply an
                               alternative to the current approach.

                               So, when is it time to start thinking strategy anyway? There are many reasons for a
                               company to decide that it is time for a new Workplace Strategy; achieving real estate cost
                               savings, improving worker attraction and retention, concern about generational issues,
                               improving worker satisfaction and workplace productivity are the most common. no
                               matter the reasons, there are three proven steps to develop a baseline that will allow us
                               to create a successful Workplace Strategy.



                               1. Tie the new Workplace Strategy to           2. Gather data on how employee’s
“Without a business need       solving a real business need. This can be      currently do their work. Understanding this
                               as simple as a Sales VP wanting the            baseline will allow us to create a gap
to solve, this can become      salespeople to be able to spend less time in   analysis between the current state and the
another cost cutting           the office and more time with customers,       desired state, identify candidates for new
exercise that may not have     or as complicated as an Engineering VP         Workplace Strategies and gauge the
                               wanting to increase the collaboration of       amount of change management necessary
buy-in or support from the     their engineers to develop better products     to implement the solution. There are
stakeholders.”                 in less time. In both cases the Real Estate    several proven data sources and it is
                               solution is based on solving a business        important to gather data from at least two
                               problem or need. Without a business need       sources – knowledge workers usually need
                               to solve, this can become another cost         three or more!
“there are several proven      cutting exercise that may not have buy-in
                               or support from the stakeholders. While        The most simple to get are the HR
data sources and it is         discussing business need, find out if the      Directory and Badge-in data. These are
important to gather data       business has any productivity measures         usually available and can provide good
from at least two sources -    they use. Not many companies have these        information. Network Traffic data is more
                               for knowledge workers, but if they do it is    difficult to get but is more valuable in
knowledge workers usually      critical to understand them and how the        informing us when people are working and
three or more.”                Workplace supports or hinders the workers      from where. Observation is almost always
                               ability to be productive.                      necessary to validate findings and
                                                                              anomalies in the other data. Frequently
                                                                              focus groups are used to supplement




  P. 2   WorkPlace aliGnment                                                       Colliers International | advisory services Group
The Gap Analysis and action plan forms
  the roadmap for the development of a
  Workplace Strategy and solutions that will
  meet business needs, increase worker
  attraction, retention and satisfaction and
  reduce real estate spend.

missing or conflicting data. Finally a Work        The best solution is not simply an
Profile Survey is the most detailed and            alternative to the current state of things.
useful tool in understanding the current           With the data sources that we have
work patterns of the staff. This tool is a         available today, it is not out of the question
detailed survey administered to the entire         to align a workplace strategy with key data
company and provides insight into thirty-          to ensure it fits the cultural, functional, and
plus dimensions of how the employees do            strategic needs of a business of any scale
their work, from where and when.                   or stage.

3. Apply it. Based on several data sources,        In future IDEA Reports we will review the
the results of a detailed Work Profile             steps necessary to develop and implement
Survey and segmentation analysis,                  a new Workplace Strategy. Never settle for
compare the results with the traditional           an alternative, strive for alignment.
classification of workers and their
categories. A Gap Analysis and plan of
action are then prepared to get from the
current state to the desired future state
economically and in the least amount of
time. This Gap Analysis and action plan is
the roadmap for the development of a
Workplace Strategy and solutions that will
meet the business needs, increase worker
attraction, retention and satisfaction and
reduce real estate spend.



         CURRENT


         Solve for a real
         Business need.


         Gather the data.                                                                                           DESIRED




                                                                             Workplace alignment
         apply it.




Colliers International | advisory services Group                                                     WorkPlace aliGnment      P. 3
Contact Us   Doug Demers                                                     We make your real estate work
             Managing Director
             Advisory Services | Colliers Studio™                            harder for you.
             601 Union Street, Suite 5300
             Seattle, WA 98101
             206 654 0529

             doug.demers@colliers.com




             This document has been prepared by Colliers International for advertising and general information only. Colliers International makes no guarantees,
             representations or warranties of any kind. expressed or implied, regarding the information including, but not limited to, warranties of content, accuracy and
             reliability. Any interested party should undertake their own inquiries as to the accuracy of the information. Colliers International excludes unequivocally all
             inferred or implied terms, conditions and warranties arising out of this document and excludes all liability for loss and damages arising there from. Colliers
             International is a worldwide affiliation of independently owned and operated companies. This publication is the copyrighted property of Colliers International
             and / or its licensor(s). © 2010. All rights reserved.

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Workplace Alignment

  • 1. Workplace Alignment “Not Simply an Alternative” colliers international - advisory services 30 September 2010 PrePared By: Larry Matarazzi, Director larry.matarazzi@colliers.com Doug Demers, Managing Director doug.demers@colliers.com
  • 2. Workplace Alignment “Not Simply an Alternative” In real estate the old saying goes “location, location, location”. However, to develop a successful workplace strategy that improves employee attraction, retention and productivity as well as reduces real estate spend it is all about ‘data, data, data’. A statistical means of alignment between business practices and space requirements is easily left out of the conversation. the right answer in workplace strategy is one that aligns with real measures (current, anticipated and/or desired), and is not simply an alternative to the current approach. So, when is it time to start thinking strategy anyway? There are many reasons for a company to decide that it is time for a new Workplace Strategy; achieving real estate cost savings, improving worker attraction and retention, concern about generational issues, improving worker satisfaction and workplace productivity are the most common. no matter the reasons, there are three proven steps to develop a baseline that will allow us to create a successful Workplace Strategy. 1. Tie the new Workplace Strategy to 2. Gather data on how employee’s “Without a business need solving a real business need. This can be currently do their work. Understanding this as simple as a Sales VP wanting the baseline will allow us to create a gap to solve, this can become salespeople to be able to spend less time in analysis between the current state and the another cost cutting the office and more time with customers, desired state, identify candidates for new exercise that may not have or as complicated as an Engineering VP Workplace Strategies and gauge the wanting to increase the collaboration of amount of change management necessary buy-in or support from the their engineers to develop better products to implement the solution. There are stakeholders.” in less time. In both cases the Real Estate several proven data sources and it is solution is based on solving a business important to gather data from at least two problem or need. Without a business need sources – knowledge workers usually need to solve, this can become another cost three or more! “there are several proven cutting exercise that may not have buy-in or support from the stakeholders. While The most simple to get are the HR data sources and it is discussing business need, find out if the Directory and Badge-in data. These are important to gather data business has any productivity measures usually available and can provide good from at least two sources - they use. Not many companies have these information. Network Traffic data is more for knowledge workers, but if they do it is difficult to get but is more valuable in knowledge workers usually critical to understand them and how the informing us when people are working and three or more.” Workplace supports or hinders the workers from where. Observation is almost always ability to be productive. necessary to validate findings and anomalies in the other data. Frequently focus groups are used to supplement P. 2 WorkPlace aliGnment Colliers International | advisory services Group
  • 3. The Gap Analysis and action plan forms the roadmap for the development of a Workplace Strategy and solutions that will meet business needs, increase worker attraction, retention and satisfaction and reduce real estate spend. missing or conflicting data. Finally a Work The best solution is not simply an Profile Survey is the most detailed and alternative to the current state of things. useful tool in understanding the current With the data sources that we have work patterns of the staff. This tool is a available today, it is not out of the question detailed survey administered to the entire to align a workplace strategy with key data company and provides insight into thirty- to ensure it fits the cultural, functional, and plus dimensions of how the employees do strategic needs of a business of any scale their work, from where and when. or stage. 3. Apply it. Based on several data sources, In future IDEA Reports we will review the the results of a detailed Work Profile steps necessary to develop and implement Survey and segmentation analysis, a new Workplace Strategy. Never settle for compare the results with the traditional an alternative, strive for alignment. classification of workers and their categories. A Gap Analysis and plan of action are then prepared to get from the current state to the desired future state economically and in the least amount of time. This Gap Analysis and action plan is the roadmap for the development of a Workplace Strategy and solutions that will meet the business needs, increase worker attraction, retention and satisfaction and reduce real estate spend. CURRENT Solve for a real Business need. Gather the data. DESIRED Workplace alignment apply it. Colliers International | advisory services Group WorkPlace aliGnment P. 3
  • 4. Contact Us Doug Demers We make your real estate work Managing Director Advisory Services | Colliers Studio™ harder for you. 601 Union Street, Suite 5300 Seattle, WA 98101 206 654 0529 doug.demers@colliers.com This document has been prepared by Colliers International for advertising and general information only. Colliers International makes no guarantees, representations or warranties of any kind. expressed or implied, regarding the information including, but not limited to, warranties of content, accuracy and reliability. Any interested party should undertake their own inquiries as to the accuracy of the information. Colliers International excludes unequivocally all inferred or implied terms, conditions and warranties arising out of this document and excludes all liability for loss and damages arising there from. Colliers International is a worldwide affiliation of independently owned and operated companies. This publication is the copyrighted property of Colliers International and / or its licensor(s). © 2010. All rights reserved.