A mid-sized pharmaceutical company needed to conduct a completely virtual study and asked Covance to support their efforts based on their past experience with virtual real-world evidence programs.

1. SUCCESSFULLY PILOTING
A VIRTUAL REAL-WORLD
EVIDENCE STUDY
Case Study
A mid-sized pharmaceutical company needed to conduct a completely virtual study and asked Covance
to support their efforts based on their past experience with virtual real-world evidence programs.
Understanding the Challenge
The sponsor
wanted Covance to
implement a less
costly, “site-less”
approach where
the study would
be conducted
by collecting
electronic survey
data and laboratory
results. The sponsor also needed to reduce the potential
travel burden on the patients but keep the study national
in scope.
Leveraging the Enterprise’s Unique
Infrastructure
To optimize the sponsor’s study, the team at Covance
needed to leverage the combined infrastructure of the
Covance/LabCorp enterprise. From call centers to patient
service centers and the Covance central laboratory, the
team set up a cross-enterprise effort with fully integrated
project oversight and a data management team.
At the screening level for this virtual study, patients were
directed online to complete an electronic form. If they
were eligible for the study, they were directed to call in
to a Covance call center with knowledgeable qualified
staff that understood clinical research, serving as virtual
site coordinators.
Within the same phone call, the patients would then
sign consent forms electronically for that study.
Knowledgeable staff on the line administered the survey
and then directed the patients on how to get their lab
values collected at a nearby center.
Applying Data-
Driven Solutions
Optimized study timeline and
costs with a virtual, real-world
model.
Implemented cross-enterprise
effort to coordinate end-to-end
support .
Set up call centers to serve as
virtual sites and a local laboratory
network of 1,900 centers to
reduce patient travel burden.
Successfully recruited 315
patients across 65 patient
service centers.
RAPIDLY RECRUITED
315
PATIENTS LABCORP PATIENT
SERVICE CENTERS
65

2. Utilizing Patient Service Centers
With a network of 1,900 patient service centers available to screen and run laboratory
values for patients, Covance created a strong relationship between service centers and
call centers. By directing eligible patients to the nearest patient service center, the travel
burden was reduced and compliance rates were better than anticipated. The collected labs
were sent to Covance central laboratory services for analysis and the results were delivered
by the data management team to the sponsor.
A Real-World Example of Success
With well-coordinated procedures for screening, collecting lab values and analyzing
results all within the Covance/LabCorp organization, the sponsor’s study was optimized
for cost and time. As a result, Covance rapidly recruited 315 patients across 65 LabCorp
patient service centers. Based on the success of this pilot study, the sponsor plans to
increase their next virtual program tenfold to encompass a full national model.
REAL-TIME DATA.
REAL-WORLD IMPACT.
www.covance.com/realimpact
Covance Inc., headquartered in Princeton, NJ, USA, is the drug development business of
Laboratory Corporation of America Holdings (LabCorp). COVANCE is a registered trademark
and the marketing name for Covance Inc. and its subsidiaries around the world.
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