Design Review Legacy Document


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Key considerations for the design and delivery of sustainable communities.

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Design Review Legacy Document

  1. 1. Creating SustainableCommunities?The legacy of Inspire East’s Design Review and Enabling services 6a Architects, Mines Farm PPS7 House Disability Essex Building Bond Bryan Architects, Ipswich OneSupported by the East of England Development Agency
  2. 2. The aim of this report is to record the also an attempt to capture what has achievements of the Inspire East Design been learned by those who have been Review and Enabling services. As we involved, the experience of panel come to the end of five years of members and the feedback from users. successful delivery we have sought to Finally it is a chance to review the capture the evidence of the number and progress we have made in the East of range of schemes that have received England in delivering more sustainable help from these services. The report is communities. We asked all the Design Review and Enabling panel members to give us their recommendations for the key points that should be considered in the creation of sustainable communities. These are their comments. Background “Sustainable communities meet the diverse needs of We have worked hard to evaluate our service. existing and future residents, their children and other We have developed a number of case studies that users, contribute to high quality of life and provide identified the impact we have had on the schemes we opportunity and choice. They achieve this in ways that have supported through Design Review and Enabling. make effective use of natural resources, enhance the We have collected information on the numbers, type environment, promote social cohesion and inclusion and location of the schemes and projects we have and strengthen economic prosperity.” supported. We have sought feed back from the people The Egan Review of Skills for who have used our service, and finally we held a legacy Sustainable Communities (2004) event on the 18th January 2011 with the majority of panel members. We discussed our experiences of “A creative sense of what is possible linked to a delivering the service as well as our thoughts about shared and inspiring vision are essential ingredients how the delivery of sustainable communities can be for the development of high quality sustainable supported in the future. communities. In combination they provide the imaginative foundation, flexibility and inspiration that “New sustainable communities should not be planned are required to make things happen. Furthermore, in isolation. There is a tendency, particularly with these elements also provide the means, method and exemplar communities for them to lack consideration motivation for overcoming the challenges that to their relationship with the communities and inevitably arise in sustainable community projects.” settlements around them. The emphasis on self- SAM GOODALL, XMMO LTD sufficiency can lead to them being seen as somewhat separate rather than integrated with their The Inspire East Design Review service was established surroundings. For example, the needs of the new in 2006 with the intention of improving the quality of community facilities tend to be seen entirely from schemes in the East of England and to provide support the perspective of the new community. This may to projects and organisations through Enabling. Over work in the case of fairly isolated communities, but the period of 2006 to 2010 we have reviewed 136 most are not. The assumption tends to be that all schemes and supported 70 projects. facilities should be located in the new community. The right solution for the long-term sustainability “It is important to recognise that people’s perception of the area is more complex. Some facilities may and behaviours are influenced by many factors that not be viable within a new community but could be compromise sustainability. Therefore, people are located nearby. To concentrate all facilities in the central to sustainability. The right environment new community may be detrimental to the needs to be developed whereby people can be sustainability of settlements around it.” encouraged to act in ways that won’t adversely RICHARD HIGH, HIGH ASSOCIATES impact on others both now, or in the future.” PETER HARDY, JMP CONSULTING2
  3. 3. Five years is a very short time over which to accurately “We should redouble our efforts to work together,assess the impact of services like Design Review and utilising the combined knowledge, skills and experienceEnabling. The schemes we support may take a long time of all stakeholders to achieve a clearly defined commonto come to fruition, progress may stall or even stop goal. Sustainability is not an optional extra in anythingcompletely. In Design Review the schemes we have we do.”supported have often been affected by the recession ALISON GREIG, ANGLIA RUSKIN UNIVERSITYand even in a buoyant market many more schemes areproposed and designed than are actually built. All this Despite all this we have sought to collect evidence of ourmakes precise evaluation of our impact difficult and impact through evaluation of Inspire East as a whole. Inthere are a limited numbers of schemes we have terms of the Design Review and Enabling services it mayreviewed that have actually been built. be harder for us to demonstrate our achievements of long term objectives over a relatively short period of time. And“Always start from the place, understanding how it is as discussed above our individual contribution is hard totoday, thinking creatively about its potential in the measure. However we can measure the impact of ourfuture, and working with a wide range of people with services on the users and the benefits they feel they havedifferent skills and knowledge (both local and technical) gained. This feedback from users has been vital to us into come up with proposals based on sound local developing the service we provide.placemaking principles. “Ultimately, ‘quality’ is about what people value inPlacemaking is something we can all focus on now – the communities in which they live, and is a relativeit does not require changes to national policy or the concept. “Poor quality”, as perceived from the outside,process of development. We should embed this way is where local expectations may be low and sharedof thinking in education and practice at all levels from understanding of what makes for prosperity,plan making, through masterplanning, down to specific sustainability and equity is lacking. Higher aspirationsdevelopment proposals.” and expectations can come from people finding outJANE DANN, TIBBALDS PLANNING AND more about other communities and how they haveURBAN DESIGN achieved what they value in their “sustainable community”. My recommendation is for communityIn addition to this the development process can often be leaders to seek out and learn from experienceslow and involves a huge range of different individuals elsewhere, with support in finding good and relevantand organisations. Assigning credit for a scheme to one examples. Which Inspire East was set up to do….”individual, organisation or event is hard as it is often a DERRICK JOHNSTONE, EDUCE Ltdteam effort.“Have a clear forward plan for stewardship andgovernance of new residential areas. Without attentionto how new people will be supported to settle and whowill own and run amenities and the public realm (andhow their running costs will be met in the long-term),places will fail to realise both the economic and socialvalue of new settlements and they may fail in manycritical areas (such as promoting stable populations).”MARILYN TAYLOR, MARILYN TAYLOR ASSOCIATESAssessing the role of the service as a broker or catalystand the qualitative impact that the service has made is anarea where we could have been stronger. It was pointedout at the legacy event that meeting output targets couldhave become an end in itself. This may be true, althoughit is also a feature of the way Inspire East as a whole wasfunded. There is an important lesson to be had for anyonedelivering a similar service about the need to measurequalitative impacts as well as quantitative outputs. Thismay be something that a third sector organisation mightfind easier as it relates to the role of an advocate forgood design, something that is a little harder for a publicbody. 3
  4. 4. Feedback from users The feedback we have received has been helpful to us I would urge a continuing shift in LPA mindset, changing in developing the Design Review Service. It has been the culture of control into proactive ‘urban change overwhelmingly positive. In particular the management management’, embracing local engagement, briefing, and the running of the panel has always been rated as enabling, review, negotiation, agreement. Progressing either ‘very good’ or ‘excellent’. before, during and after planning applications, within which the scheme-team actively assists in the Some of the reasons people have given for using the collaborative process. Design review is a necessary part panel have been: of the LPA’s responsibility, whether conducted in-house or independently, as long as it is informed, critical and • To gain advice about the suitability of the height, documented. massing and scale of the proposed scheme. LOCAL AUTHORITY URBAN DESIGNER With or without local community initiative, LPA-led collaboration will always rely on a sound policy • To assist with resolution of different views held framework, which must set a spatial framework, regard between the designer and planning officer. design as active and continuous, and define quality of PRIVATE SECTOR ARCHITECT life outcomes.” ROGER ESTOP, CHELMSFORD BOROUGH COUNCIL • To undertake an independent review of the scheme for the City Council… to seek the view of the panel • It is good to have independent and fresh views on regarding the delivery of key elements of community a project in which we have become immersed for infrastructure. almost two years. LOCAL AUTHORITY PLANNER VOLUNTARY SECTOR CHIEF EXECUTIVE “Provide high quality places in terms of buildings and In terms of what actually changed as a result of the open spaces to create a desirable place where people panel’s comments a number of people who responded will choose to live with high quality walking, cycling indicated they would be changing elements of their and public transport connections to the places where schemes in response to the Design Review. Many people actually want and need to go to.” successfully submitted applications. Comments included: COLIN SHIELDS, WHITE YOUNG GREEN • The masterplan has been modified and we are Some comments on the benefits people felt they gained expecting an application in due course. from attending design review were: LOCAL AUTHORITY URBAN DESIGNER • We gained confidence in our scheme and approach… “The outcome of delivering sustainable communities the Borough Council and the Planning Committee also seems to have been better achieved in some locations had an understanding of the process of Design Review. in Europe than here. We should invest in learning these LOCAL AUTHORITY PLANNER lessons. If we are to really reach these outcomes, we should learn from the civic leadership, partnership “Planning permission remains the focus of the complex working and municipal investment that is demonstrated process through which better places are mediated. A in the best practice of some small European cities. collaborative approach remains the ideal way to reach My recommendation would be a programme of genuine decisions on major change. This is accepted wisdom, local freedoms with local fund raising capacity, available through planning performance agreements. supported by skilled and informed growth partnerships But it is not easy for local planning authorities to take which are core to the future development of those the lead when a powerful retail or housing provider is places.” pushing very hard for a standard product. It is also hard JUDITH BARKER, JUDITH BARKER CONSULTANCY for LPAs to mesh public and politics into a well-honed multi-professional design process.4
  5. 5. • Project design has progressed since the design a costed plan that includes schools, amenities, services review in response to the comments of the panel. and transport policies. The key to improving sustainable The scheme is to be submitted to the District communities is to have a vision which has the support Council as an application for planning permission of both the community and the local authority.” very shortly. ED FARRELL, CONSULTANT PRIVATE SECTOR ARCHITECT The Design Review and Enabling services were conceivedIt would be wrong to assume comments have always as two separate services and procured separately. Thisbeen positive. Sometimes there has been disagreement resulted in two panels with some people serving on both.on specific issues. Some comments we have been able to Many of the panel members have served for four years. Arespond to have been concerns about the length of time new procurement process in 2008 brought in some newgiven to major schemes and a lack of understanding of panel members whilst some decided not to continue. Thethe context. When necessary we have been able to offer way we have used the panels and panel members hasextended sessions to major schemes and we have moved changed over the four years we have been delivering thethe panel around the region in order to be able to carry service. It has evolved to a point that if the service wereout site visits. to continue it is doubtful we would retain separate panels.“Empower stakeholders to make correct decisions at The way in which the skills of panel members have beenthe right time. This needs to be done by communication used effectively in a different way has been most obviousof solutions (converting information into knowledge through the Capacity for Urban Renaissance in theand ultimately wisdom) both from top-down (experts) East of England (CURE) programme which Inspire Eastand bottom-up from within a community. Find ways to delivered in partnership with Regional Cities East.share this. Ensure there are robust ‘feedback loops’ Through this a number of Enabling and Design Reviewto keep wisdom living and correct. Share successes panel members worked directly with Local Authorities toand use knowledge to change small things further ‘up build capacity around a range of issues. Support in thestream’. Planning departments are the doorkeepers – form of mentoring and running workshops was providedinform and enable them.” for both Local Authority staff and stakeholders. ThisDAVID KIRKLAND, KIRKLAND FRASER MOOR covered issues as diverse as masterplanning, business engagement and sustainable development.Issues that have been harder to resolve have beenfundamental disagreements on particular aspects of “Consider sustainability in the round – do not geta scheme. There have been disagreements with both carried away with any particular aspect. Listen toprivate sector scheme promoters and Local Planning what people have to say from different disciplines. BeAuthorities. We feel this is to be expected if the review proportionate and realistic. Put yourself in the shoesis to be rigorous. We have been as likely to be critical of the people who will love, work and play in theof local policy as we have been to criticise a developer community and think how it will work for them. Thinksomething that is important as our aim has been to ahead – not just to when whatever it is has been built,improve the quality of schemes rather than to support but how it will be in ten, twenty, thirty years particular view. How will it weather? What will it look like? Will it still be wanted? What about maintenance? How will people get to it and from it? ”Development NIGEL SMITH, HEWDON CONSULTING In 2009 we contributed to the development of a Nationalof the service Network of Design Review Panels affiliated to CABE. For us this formalised a close working relationship and allowed us to share schemes and information. We were“The quality of sustainable communities can be improved able to share good practice with a network of panelsby a balanced approach to the physical design that across the country all committed to the ten principles ofincludes decent infrastructure. Housing development design review1. This is something that was beginning tocan be improved through design review, but this will develop a consistent and comprehensive approach toonly succeed if the developer and local authority have Design Review.1 10 Principles of Design Review Appendix 1 5
  6. 6. “Communities reside in and are built around real benefit too, through a positive association with civic- physical places; they are not just social concepts. For minded projects and activities. I know these sorts of a community to become and remain sustainable it must arrangements happen already, but they often appear have a suitable physical environment within which it ad hoc and inconsistent. And this can make an can develop. The key prerequisite for improvement otherwise willing firm or employer hesitant about in the formation of sustainable communities is the launching their own scheme. So some sort of national improvement of the quality of our physical environments. accreditation, or similar, could be the next step.” We must improve places so that communities want RICHARD EASTHAM, FERIA LTD to be a part of them and want to own them as their place in the world. This can only be delivered through The support we have provided has helped groups break investment and striving for the very best in the a large task down into more manageable chunks, pull improvement of the quality of design of places and together evidence to support funding bids and organising spaces - the public realm and the architecture which public meetings. We have also provided, free of charge, we all live with. a level of expertise in transport planning, urban design and development viability that would be hard for many Inspire East’s Design Review and Enabling services organisations to access on a commercial basis. have played a key role in improving the ambition of those who are creating the new places in our Region. This capacity building role of the Design Review and It is essential that we re-establish these key services Enabling service is something that has worked well. The to continue raising the standards of the proposals two have worked alongside each other as we have been coming forward which will shape our future able to provide additional support to schemes that have environments.” come to Design Review to resolve problems or improve KEVIN BURRELL, HFBT ARCHITECTS the capacity, particularly of Local Authorities. This has clearly worked with schemes that have been reviewed a Those that had worked on the schemes felt that the number of times and where enabling support has been support we were able to provide was helpful as it allowed provided to the Local Authority. These have resulted in organisations and partnerships to articulate a common schemes where both design and viability improved. This vision. Local Authorities often still have silos of skills and is an approach that organisations like the Homes and outside support can help to bring these skills together Communities Agency should take note of as they seek and see what needs to be done. This approach has helped to develop their role as an enabling organisation. to bring organisations working in partnership together, to understand the perspectives of others and develop broader shared visions of how to achieve public good. Make up of the This approach has not been restricted to Local Authorities. Proportionally they have been the biggest users of this type of support but we have also tried Panels to reach out to community organisations like the There are a wide range of skills represented on both Three Rivers Way. We have been able to provide support to panels. All panel members have an interest in the built other community groups on issues like water management environment, although it is not dominated by one and, more recently, supporting a community led approach profession and a number of panel members are qualified to the masterplanning of key sites. in more than one discipline. This is something that panel members feel is a real strength to both services and “Sustainable communities could receive a huge boost reflects the range of skills necessary to deliver sustainable if firms and employers encouraged staff to take time communities. This adds weight to the panel’s comments off to volunteer within the community. The biggest particularly in Design Review. It is often the case that deterrent to getting more involved in community life the same problems will be identified from a different is our long-hours culture. So being able to leave early professional perspective. This can help the users of on occasion, and with prior agreement, to help out the service to identify the key problems that need to with clubs, societies and projects in the community be resolved in order to deliver a successful scheme. could make a real difference. The range of skills and abilities available to communities would be massively increased. Furthermore, employers and firms could6
  7. 7. “For all the firm policies, exciting masterplans andexcellent advice, the UK lags far behind the rest of Working StyleEurope in building sustainable communities. Nor did In Design Review we have been successful in ensuring thatour few sustainable urban neighbourhoods resolve buildings fit both their surroundings and their ultimatethe problems of minimising energy consumption, and use. Reviews have concentrated on how developmentsmanaging environment impact, as continental examples worked rather than being affected by personal architecturalhave done. Investment in housing output was half that tastes. However, when things are done well, in whateverof France and Germany. Instead we built blocks of small style, then an aesthetic value and a beauty is createdapartments and sold them to buy to let investors. When which is something we have sought to support.the property crash came the British volume housingindustry collapsed. Clearly the business model is not “The quality of architecture and urban design in newfit for purpose, and our economy and quality of life housing development is often much criticised. Yetsuffer as a result; in Cambridge the average house customers continue to buy the product, and indeedprice is nine times’ average earnings, and developers aspire to own it. Some commentators put this down tono longer have the confidence to take complex lack of choice (that the alternatives are neither availableschemes forward. nor affordable). I believe that far more should be done at an earlier stage to help consumers become more awareWhat should be done? The messages from continental of the context within which they are making their choices.experience are clear. Produce much more affordable The public remain excluded from the debate regardinghousing by building in the right place, with larger how our future built environment can be shaped to achieveunits, but with lower profit margins and land values shared objectives and goals. I would press for greaterby de-risking the whole process. We have to simplify resources to be made available to raise awareness ofneighbourhood development, and not cut red tape (and participation in) the issues and objectives that thelengthwise. So let us get public land released, with built environment disciplines grapple with. There is aclear development frameworks in manageable parcels need for all end-users to demand a product that meets(1-2 hectares) with the landowner receiving 25% of these objectives. Until people of all ages understandthe sales value when it is realised. Then we would fully the implications of the choices they make, andbuild sustainable urban neighbourhoods, not just talk the opportunities for their input into shaping futureabout them.” environments, the status quo is unlikely to change.”NICHOLAS FALK, URBED MARTIN HARRADINE, AZ URBAN STUDIO LTDIn recruiting panel members as much thought was given We have sought to remove schemes from the, oftento the interpersonal skills of panel members as to their adversarial, planning arena that can develop. Since weprofessional expertise. We sought panel members who could are entirely independent we have been able to adopt awork together with other professions and communicate more cooperative and helpful approach. Sometimes thetheir own knowledge in a way that is supportive. most valuable part of the experience has been bringing the parties together provide an environment where they can talk openly about their scheme. “My recommendation would be to make the process of developing sustainable communities less adversarial. The UK house building industry, with some honourable exceptions, seems to view concepts such as sustainable communities as something that increases costs without making schemes more attractive to buyers. Conflict is therefore built into the process. The experience of Design Review in the East of England, as elsewhere, is that it can be a valuable tool in breaking down these barriers. It allows developers to engage in dialogue with independent experts and panels to better understand commercial pressures. The result has not always been perfect, but has, in my view, always been better that it would have been without the contribution of a design review panel.” DAVID RUDLIN, URBED 7
  8. 8. We have sought to help with the strategic thinking many Many authorities lack expertise in sustainability, projects lack. Design Review can help to bring this to the something that can be simple and achievable. Also fore and encourage that level of strategic thought. planners as ‘gatekeepers’ are a key profession for the delivery of sustainable communities. Unfortunately they are often under resourced, something that will increase with public sector cuts. There is often a need for the additional support the panel can provide on design, viability and strategic approaches. These skills can be costly and hard to access for the public sector and this is why there will continue to be a need for the support the Design Review and Enabling services can provide. “It is vital to properly consider the movement and access requirements of potential site occupants and visitors. Unfortunately, it is still far too common for traffic engineers and transport planners to adopt a formulaic approach to transport. On paper applications may tick the necessary boxes to comply with basic transport planning requirements, but generally they still fail to realise the significance of this unique opportunity to incorporate innovative design features, a TDM initiatives, that are likely to prove essential components of a future access strategy. A sustainable future depends on thinking differently. The transport challenges are complex and facing these will require professionals able to think beyond the traditional boundaries. Sustainable communities rely on solutions that draw upon contemporary knowledge and international transport planning innovation tailored for local application.” COLIN BLACK, CONTEMPORARY TRANSPORT LTD 6a Architects, Mines Farm PPS7 House, reviewed in 2008 Geographical Spread The service has been effective in reviewing schemes and supporting projects across the East of England, although the service has been used in some areas more than others. This still leaves a lot of gaps and many areas that have had limited access to the expertise the panel provided. Bond Bryan Architects, Ipswich One, reviewed in 2007 “It should be a right that every community has access to somebody who has architecture and design expertise and encourage them to exercise that right at all times. Such ‘Design Aid’ would be complimentary to Planning Aid.” ANTHONY HUDSON, HUDSON ARCHITECTS8
  9. 9. Types of SchemesResidential schemes have formed the biggest single users of the Design Review service. However, the number ofmasterplans and educational schemes has also been significant as one would expect in a region like the East ofEngland which has experienced significant growth. This also reflects the recent level of public funding for Education. Design Review Schemes by Type60 50504030 2320 1810 7 7 5 5 6 4 1 1 2 2 0 0 n l l e d ic es l e n e ed lth l tia a e ai la ur le ac io ur iv tri ot et c ea ll en rp at is C ct ffi s l H Sp ia ia R du Le uc H te ru O id nt c as ic st er es In Ed de & bl fra m M R re i Pu es om In tu -R ul -C C se se U U ed ed ix ix M MBy far the biggest users of the Enabling Service have Total Design Review Schemesbeen in the public sector, mostly Local Authorities.This is not surprising given the nature of the service 3%and the level at which the support has been marketed. 13%However we have tried to work with the voluntary 2 3%sector with some success and as the Localism agendaevolves there is still considerable scope for this. Itwas significant that the last assignment delivered bythe service has been working with a community inSuffolk to provide urban design skills and expertise onviability to help them realise the opportunity of a keysite in their town. 24% 25% Beds Cambs Essex Herts Norfolk Suffolk 12% 9
  10. 10. Leadership is still an important issue as successful Contribution schemes are those with leaders. It is important to identify and support leaders within local communities, to Sustainable particularly those who are not part of the political landscape. Communities In terms of Inspire East’s original remit there is still a need to promote the sort of cross-silo working that “That we make valued judgements about the worth we have been able to achieve with the panel. This is of land and the wealth in creating homes, instead of particularly necessary in the education of professionals simply being led by price of houses based solely on and their continuing development. affordability or the availability of finance.” BEN VAN BRUGGEN, SAVILLS “We should procure urban extensions, new settlements and regeneration projects through municipal land It is clear that Inspire East and the Design Review and development, where local authorities take the lead Enabling services have made a contribution to delivering on land assembly, masterplanning, design quality, more sustainable communities but there is still a long community infrastructure, and thus enabling the uplift way to go. Panel members have suggested a number of in land value to be re-distributed back into the project ways in which sustainable communities can continue to as much as possible, to help fund locally led facilities be supported. A number of different solutions that could which will benefit future residents.” make a difference were discussed at the legacy event, NICK ENGE, HOMES AND COMMUNITIES AGENCY including different approaches to land ownership and the value of charters; in particular the Cambridgeshire The need to be more than just experts sitting in judgment Quality Charter. but to support and share information will always be there and the brokerage role we have been able to offer will “The key success factor for sustainable communities become more important under the localism agenda. Most is people and in particular leadership – not political importantly, there will always be a need to encourage leadership, but leadership from within the community. quality and to raise people’s aspirations. This is essential in order to drive forward work undertaken by both public and private sector delivery bodies from Local Authorities to Developers. It is important to get the balance right in terms of responsibility given to such leaders as they must not be overburdened and thought must be given to succession.” RICHARD JONES, ENERGY MYWAY Disability Essex Building reviewed in 200710
  11. 11. Appendix 110 Principles of Design Review1 Independent 8 Objective It is conducted by people who are separate from the It appraises schemes in the round according to scheme promoter and decision-maker, and it protects reasoned, objective criteria rather than the stylistic against conflicts of interest. tastes of individual panel members.2 Accountable 9 Focussed on outcomes for people It records and explains its advice and is transparent It asks how this building or place can better meet the about potential conflicts of interest. needs of the people using it, and of the public at large who are affected by it.3 Expert It is conducted by suitably trained people who are 10 Focussed on improving quality experienced in design and know how to criticise It constructively seeks to improve the quality of constructively. Review is usually most respected architecture, urban design, landscape, highway design where it is carried out by professional peers of the and town planning. project designers, as their standing and expertise will be acknowledged.4 Advisory It does not make decisions. It acts as a source of impartial advice for decision-makers.5 Accessible Its findings are clearly expressed in terms that decision- makers can understand and use.6 Proportionate It is used on projects whose significance warrants the public investment of providing design review at national, regional and local level, as appropriate. Other methods of appraising design quality should be used for less significant projects.7 Timely It takes place as early as possible in the life of a design because this saves the most time and costs less to make changes. If a planning application has already been made, it happens within the timeframe for considering it. And it is repeated when a further opinion is required. 11
  12. 12. Appendix 2 Total Design Review Schemes Beds Cambs Essex Herts Norfolk Suffolk 16 14 14 13 12 10 10 10 8 8 8 8 7 6 5 5 4 4 4 4 4 4 3 3 3 2 2 2 2 2 2 1 1 1 1 1 0 0 0 2007 2008 2009 2010 2011 Scheme Type by Year 16 14 12 10 8 6 4 2 0 2007 2008 2009 2010 2011 Civic Culture & Leisure Education Health Hotel Industrial Infrastructure Masterplan Mixed Use - Commercial led Mixed Use - Residential led Offices Public Space Residential Retail12
  13. 13. Inspire East would like to thank all the applicants who took the time toattend and contribute to the service. We would like to thank all the panelmembers and in particular Ben van Bruggen our Chair of four years and aconstant advocate of design quality. Finally we would like to thank ValerieWeekes, our Panel Administrator who held the fort and kept us organised.Website: