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Place-based working in Kirklees


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The Kirklees Democracy Commission Cross-Party Working Group discussed place-based based working in Kirklees at their meeting on Wednesday 24th October 2018. These are the presentations used during the meeting.

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Place-based working in Kirklees

  1. 1. Place-Based Working in Kirklees
  2. 2. Click to edit Master title style Why Place-Based Working? Place Based Working is where it’s at! • It’s been adopted by many organisations seeking to better tailor services to the needs of populations in response to challenging financial environments. • In the main, it is the communities that are best placed to know their own local challenges and the strengths they have within them, but they can’t always achieve change alone. • So it is the whole ‘systems’ in which people live, work and play – and the organisations involved – that need to change, and support change, alongside communities. • Bringing services in the system closer to people and putting communities and their representatives at the heart of their design and delivery can massively increase their impact for citizens.
  3. 3. Click to edit Master title style What Place-Based Working means to Kirklees Council Place-based working is one of the core elements of Kirklees Council’s Corporate Plan. What it means to us is: • We will use a range of local information and intelligence to help us pro-actively achieve the best outcomes for individuals and communities, and in a way that is most appropriate for them. Our Councillors and staff want to make sure ‘every contact matters’. • We will work to understand geographical areas, and networks and assets within them, which could be used to deliver solutions and outcomes. We will work with all our partners to make sure geographical boundaries or organisational ‘silos’ do not become a barrier for people in accessing services and support, and so that the ‘whole system’ of Kirklees is aligned sensibly around local places with which people identify. • We will seek to understand individual situations to provide support, advice and guidance that is right and specific to people’s lives and their environments. Solutions will not be ‘one size fits all’, but wherever possible tailored to meet personal and local requirements.
  4. 4. Click to edit Master title style What Place-Based Working means in practice  Bringing multi-agency teams together around a ‘place’, sharing their knowledge and skills  Working in the best interests of the community and the people – not the organisation(s)  Having different conversations with residents and really getting to understand the community  Taking a common sense approach to supporting people to help themselves  Understanding the value of each interaction we have. There is nothing new in these concepts. Kirklees Council has been doing exactly this for years. What is perhaps different now is the level of focus on, and coordination of, this way of working - which the council now wants across the whole organisation.
  5. 5. Click to edit Master title style Place-Based Working and Geographies  The concept of working in ‘places’ often gives rise to debate over geographical boundaries. It is tempting for an organisation to draw boundaries on a map, not least to make its own operation and management more comprehensible; but often this doesn’t making sense to residents living in these places, whose own lives and patterns of relationships don’t fit into boundaries set down for them.  One of the strengths of Kirklees is that it is a dynamic, diverse, vibrant network of towns, people and communities, which can’t and shouldn’t be neatly defined. We won’t tell the district how it should organise itself geographically– we will embrace the variety of Kirklees and find appropriate ways to respond to and ‘meet people and communities’.  But it is crucial that we show how Council Wards sit at the heart of all our ‘geographies’.
  6. 6. Click to edit Master title style Place-Based Working and Geographies – Key Principles At the heart of the Council is the democratic mandate of its Members – the 23 electoral Wards therefore form the geography around which democracy is exercised and residents represented through Councillors. The 23 Wards and their boundaries are therefore the basic building blocks of Council governance. The Council is committed to building an integrated Health and Social Care offer with its partners in the NHS. To that end, the 9 ‘Clusters’ of Primary Care Networks, identified through GP registration areas, are the key groupings the Council will look to align its ‘Place-Based Working’ with. We will need to be clear how services, Council Members and staff are aligned with each network. The Council’s 4 EIP (early intervention and prevention) Hubs in Huddersfield Civic Centre, Dewsbury Town Hall, Batley Town Hall and Slaithwaite Town Hall provide a physical base for partners working in an area, particularly mobile workers who do not physically work from a fixed location. These can support a multi-agency approach through the physical colocation of staff.
  7. 7. Click to edit Master title style Place-Based Working and Geographies – Other Considerations There are other ‘patches’ or catchment areas that are specific to particular services because of the nature of the service. These include the 17 Community Hubs centred on Schools that provide a range of services to families within a natural catchment area around the ‘hub’ school, which will also be critical facilities through which ‘Place-Based Working’ can be delivered. Kirklees Neighbourhood Housing has neighbourhoods based around its delivery of services on estates. Similarly, Waste Management, Development Control, Domiciliary Care, and various other functions employ different operational boundaries. Because of all these different geographies, there is no one map that sets out the ‘places’ within Kirklees. But what there needs to be – and will be supported by all the Intelligence and Management within the council - is a clear notion of how any one place: • Belongs within a particular Electoral Ward • Sits alongside a particular Primary Care Network • Is to be supported by council staff, who may be based at a nearby EIP (early intervention and prevention) or Community Hub
  8. 8. Click to edit Master title style Some Emerging Approaches to Place-Based Working It is important to reflect on some examples of how initiatives currently being implemented are fitting within this model of Place-Based Working. • Integrated Partnerships. There are a number of community based approaches being developed to address health and wellbeing and support the early intervention and prevention agenda. • Access Strategy. This involves a series of projects to develop the right access channels across to meet the needs of places and people in Kirklees. • Libraries Framework. This strategy is based on libraries being situated in the right building in the right place, meeting different community needs and integrating with work on early intervention and prevention. • Place Standard. The Council is piloting this potentially hugely valuable tool to assess and improve the quality and relevance of both new and existing places by bringing communities, public, private and third sector together to deliver them. The conversations around the Standard will provide vital information about our ‘places’.
  9. 9. The Place Standard – part of our new approach to citizen engagement Carl Whistlecraft, Head of Democracy
  10. 10. Click to edit Master title style Kirklees Democracy Commission: • A changing relationship with our citizens - People • Based on engagement and dialogue (not consultation) – Partnership • Built with, and around, people and Place
  11. 11. Click to edit Master title style Some core citizen engagement principles • Local identity • Citizens not customers • Co-production and behavioural change • Councillors at the heart • Staff as agents for change • (Not the) usual suspects • Intelligence and citizen insight • Working in plain sight and telling stories
  12. 12. Click to edit Master title styleIntroducing the Place Standard tool What it is and how you can use it
  13. 13. Click to edit Master title style Each place is unique, complex and built from the interlinking relationships between the people and their surroundings. Physical environment Social environment
  14. 14. Click to edit Master title style • Assess and improve the quality of both new and existing places. • Bring communities, the public sector, private sector and third sector to work together to deliver high quality places. • Promote consistency so everyone has an equal chance of living in a good quality area. • Ensure people’s physical & social environments support them to live healthy, happy lives. What is the Place Standard tool?
  15. 15. Click to edit Master title style 14 Themes
  16. 16. Click to edit Master title style H o w d o e s t h i s p l a c e m a k e m e f e e l ? W h a t i s i t l i k e t o l i v e h e r e ? How do I feel about it? What’s my experience of it? What are my priorities?
  17. 17. Click to edit Master title style
  18. 18. Click to edit Master title style Expressing and bringing together views Local residents Community groups Reaching consensus Community Planning Partnerships Understanding need and prioritising investment Anyone! The tool can be used to bring together all of the stakeholders involved in a place.
  19. 19. Click to edit Master title style Early stages • Identifying needs and assets • Aligning priorities and investment • Empowering communities, allowing their views to be articulated • Action planning • Informing or reviewing proposals • Monitoring changes or investments • Community after-care or stewardship • Shared Learning During design and development stages For continuous improvement
  20. 20. Click to edit Master title style Where can it be used?
  21. 21. Click to edit Master title style Using the Place Standard has a wide range of benefits. Whilst it is often used by Community Planning Partnerships, community groups can equally benefit from using it. Practically, the Place Standard tool: • Is easy to use: it is written in simple, understandable language and gives visual outputs. • Is flexible in where, when and with whom you can use it. • Has multiple uses: can be used to understand, prioritise and monitor improvements.
  22. 22. Click to edit Master title style Equally importantly, the Place Standard tool: • Addresses inequalities and challenges social isolation, making everyone’s views equally important. • Enables and empowers People to give their views. • Brings communities together with the third, public & private sectors in Partnership. • Encourages broad thinking about Place. • Promotes joint working across a range of services and bodies, with the community at the heart of the process.
  23. 23. Piloting the Place Standard in Kirklees Vina Randhawa, Area and Neighbourhood Team Manager
  24. 24. Click to edit Master title style The Place Standard A tool to test our citizen engagement principles: • One place: Golcar Ward • Time limited: 2 weeks • Agile testing and evaluation • All completed by mid-August
  25. 25. Click to edit Master title style Preparing for the pilot • We brought 30 staff from many services together • Trained and briefed them • Co-designed a plan (involving Ward councillors)
  26. 26. Click to edit Master title style Preparing for the pilot • Developed resources (including online) • Developed the evaluation framework (testing the tool and the principles)
  27. 27. Click to edit Master title style Running the pilot • Co-ordinated effort, using staff contacts and knowledge of the area • Working at neighbourhood and village level
  28. 28. Click to edit Master title style Running the pilot • Engagement with groups, individuals, businesses and young people • In community buildings, on streets, in school playgrounds and in shopping areas
  29. 29. Click to edit Master title style Running the pilot • Mix of pre-arranged sessions and cold calling • We used the resources flexibly • Staff worked across teams and services to deliver activities together • Being honest with citizens about what we were doing and why
  30. 30. Click to edit Master title style What we learned… about working differently • Staff working together across teams had a shared sense of purpose, feeling part of the changes • We built relationships relevant to the ‘day job’ • Most felt we’d extended reach beyond the ‘usual suspects’ • People are sceptical that any change will happen • Benefits of prior knowledge of an area versus the benefits of not knowing and having an open mind
  31. 31. Click to edit Master title style What we learned… about the tool • The tool and materials are easy to use, helpful for generating conversations and adaptable • There’s strong support that we could make the approach work at a Kirklees level • Citizens involved were positive about it • A longer lead in time is needed • There’s a challenge in gathering consistent data whilst also allowing for a flexible approach