During the Circular Economy Seminar at ReMaTec 2015 "Heavy Duty Remanufacturer of the year” WABCO discussed the benefits of remanufacturing from their clients perspective and presented how they fulfil their clients needs and expectations.
"Federated learning: out of reach no matter how close",Oleksandr Lapshyn
Remanufactured Goods in the Commercial Vehicle Industry: How operations drive customer satisfaction by Salvador Munozzarate from WABCO
1. WABCO Confidential and ProprietaryWABCO Confidential and Proprietary
Remanufactured Goods in the
Commercial Vehicle Industry
How operations drive customer
satisfaction
Dr. Salvador Munoz – REMAN Product Line Leader
ReMaTec Circular Economy Seminar
June 15, 2015
9. WABCO Confidential and Proprietary
Who is my customer ?
Translating the Voice of the Customer
9
OES WORKSHOPSDISTRIBUTORS FLEETS
Premium Quality at Affordable Price
Operational
efficiency
Parts
Replacement
Maintenance
solutions
Warranty – same as new
Performance – same as new
30% - 40% lower price vs new
Deliver worldwide Low effort core return
Speed of implementation
20. WABCO Confidential and Proprietary
Who is my customer ?
Translating the Voice of the Customer
20
OES WORKSHOPSDISTRIBUTORS FLEETS
Premium Quality at Affordable Price
Operational
efficiency
Parts
Replacement
Maintenance
solutions
Warranty – same as new
Performance – same as new
30% - 40% lower price vs new
Deliver worldwide Low effort core return
Speed of implementation