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WABCO Confidential and ProprietaryWABCO Confidential and Proprietary
Remanufactured Goods in the
Commercial Vehicle Industry
How operations drive customer
satisfaction
Dr. Salvador Munoz – REMAN Product Line Leader
ReMaTec Circular Economy Seminar
June 15, 2015
©2013WABCOHoldingsInc.Allrightsreserved.
Listed on NYSE with the stock symbol WBC
GLOBAL TECHNOLOGY LEADER
$2.8 Billion
11 000 Employees (1,650 Engineers)
21 Manufacturing Locations
Commercial
Vehicle Industry
Sales in 2014
In 34 Countries
On 4 Continents
The leading global supplier of commercial vehicle technologies
About WABCO
©2013WABCOHoldingsInc.Allrightsreserved.
Market Focus
• ASHOK LEYLAND
• CNHTC
• DAEWOO
• DAIMLER
• FAW
• FIAT
• HINO MOTORS
• HYUNDAI
• KAMAZ
• KINGLONG
• MAN
• PACCAR
• SCANIA
• TATA MOTORS
• VOLVO
• YUTONG BUS
• AUDI
• BMW
• DAIMLER
• FORD CAR
• GENERAL
MOTORS
• MANDO
• MOBIS
• PSA
• SANGYONG
• CHRYSLER
• SUPPORTING
FLEETS AND TRUCK
OWNERS OVER
VEHICLE LIFETIME
• DISTRIBUTORS
• WORKSHOPS
• FLEETS
• AGCO
• BEML
• CATERPILLAR
• CLAAS
• CNH CASE NEW
HOLLAND
• JOHN DEERE
• LIEBHERR
• SANY
• TANDANO FAUN
• ZOOMLION
• CIMC
• FACCINI
• GUERRA
• GREAT DANE
TONAR
• KÖGEL
• KRONE
• SCHMITZ
CARGOBULL
TIRSAN
• WABASH
TRUCK & BUS OFF-HIGHWAY AFTERMARKETCARTRAILER
Products, systems, services and support for vehicle manufacturers and aftermarket customers
©2013WABCOHoldingsInc.Allrightsreserved.
The Technology & Innovation Leader
2009
2000
2004 2007 2008
2001
• Anti-Lock Braking System
(ABS)
• Pneumatic Transmission
Automation System
• Trailer EBS
• Electronic
Braking System
(EBS)
• ECAS for automotive
• Electronic Stability
Control (ESC)
• Hydraulic
Transmission
Automation System
• OnGuard™
Collision
Mitigation
System
• OnGuardMAX™ Autonomous Emergency
Braking System
• OptiDriveTM Transmission Automation
System
• Trailer Telematics
• ESCsmart™
Simulation
System
• OnGuardPLUS™
Advanced
Emergency Braking
System
• New Generation
Automated Manual
Transmission
• Modular EBS
• OnLane™ Lane Departure
Warning System
• EBS for Hybrid Drivelines
• Hydraulic ABS
2010 2012/20132011
Pioneering technologies has defined WABCO for the last several decades
©2013WABCOHoldingsInc.Allrightsreserved.
• Award ‘Heavy Duty Remanufacturer of
the Year’ by APRA*
• Award ‘Most popular
Remanufacturer
in China’ by DUXES
• Certification ISO/TS
16949:2009 acquired
Rochester Hills
& Stanowice
• Start of production
in Jinan, China, JV
in Mexico
• Establishment of
WABCO Reman
Solutions
• Westinghouse Air Brake
Company (WABCO) founded in
USA by George Westinghouse
1869
• Start of production in
Rochester Hills, USA
& Stanowice, Poland
2011
2013
2010
2012 2014
WABCO REMAN SOLUTIONS
Fast global expansion
Milestones
©2013WABCOHoldingsInc.Allrightsreserved.
BRAKING SYSTEM
MODULATORS
ELECTRONIC
UNITS
HYDRAULIC
MOTORS
BRAKING
SYSTEMS
AC
COMPRESSORS
AIR
COMPRESSORS
Reman Products
MECHANICS HYDRAULICS ELECTRONICS /
MECHATRONICS
TURBO
CHARGERS
©2013WABCOHoldingsInc.Allrightsreserved.
LandfillUser(Re)ManufacturerFoundryExtraction
Reman
Recycle
Reman Benefits
Material (kg) CO2 (kg) Energy (MJ) Logistics (tkm)
New
Reman
0,43
3,49 17,01
8,03
281
122
45,2 44,1
-88%
-53%
-56%
-2%
Source: APRA Europe
Example for a starter
REMAN: The ecological solution of the future
©2013WABCOHoldingsInc.Allrightsreserved.
A REMANUFACTURED 
PART FULFILLS:
• a function which is at least equivalent
compared to the original part.
• It is restored from an existing part
(core), using standardized industrial
processes in line with specific technical
specification remanufactured part is
given the same warranty as a new
part and it clearly identifies the part
as a remanufactured part and the
remanufacturer.
What is remanufacturing?
COMMON DEFINITION OF APRA, ACEA, CLEPA, FIRM and VDA
A remanufactured part is different
from a reused, repaired, refurbished,
reworked or reconditioned part
A CORE is a used part which is intended
to become a REMANUFACTURED
PART.
During reverse logistics it is properly
protected, handled and identified for
remanufacturing to avoid damage and
preserve its value.
A CORE is not a waste or scrap and will
not be reused before remanufacturing.
A CORE: 
As good as new
WABCO Confidential and Proprietary
Who is my customer ?
Translating the Voice of the Customer
9
OES WORKSHOPSDISTRIBUTORS FLEETS
Premium Quality at Affordable Price
Operational
efficiency
Parts
Replacement
Maintenance
solutions
Warranty – same as new
Performance – same as new
30% - 40% lower price vs new
Deliver worldwide Low effort core return
Speed of implementation
©2013WABCOHoldingsInc.Allrightsreserved.
Rigorous Remanufacturing Process
DISTRIBUTIONCLEANING
DISASSEMBLY
REASSEMBLY
RESTORING TESTING
CORE
MANAGEMENT
& SORTING
SIX SIGMA LEAN processes with the added certified security of ISO TS 16949:2009
©2013WABCOHoldingsInc.Allrightsreserved.
DISTRIBUTOR
COLLECTION
POINT
SCRAP
3-6 months
CORE
Core Return – The Concept
WABCO product
with surcharge
Container with all kind
of cores
Information flow
Goods  flow
Legend:
Validation:
‐ Quality
‐ Part number
‐ Quantity
1 2
3
4
5
6
Low effort core return
©2013WABCOHoldingsInc.Allrightsreserved.
Core Return in EU
Distributors
Selected cores
transport to WRS
Collecting and sorting points
Full coverage in Europe
Low effort core return
©2013WABCOHoldingsInc.Allrightsreserved.
• Fast and easy core management process (cores pick-up within 48 hours)
• Two weeks maximum credit time
• Full cover collection points across Europe
• Reverse logistic process & packaging guidelines in 21 languages
Core management & sorting
WRS takes responsibility for the entire lifecycle of the products.
Low effort core return
©2013WABCOHoldingsInc.Allrightsreserved.
Technical excellence
Our producing process is performed by highly advanced machines
CLEANING
Specialized cleaning:
• blasting,
• ultrasonic washing,
• high pressure
• paint stripping
• chemical washing
DISASSEMBLY
all parts are completely
disassembled with
great care to protect
and prepare key
components for
processing.
REASSEMBLY
state of art technics
are used to achieve
consistent quality in
reassembly. Wear
parts are replaced
with qualified new
components.
RESTORING
the wear surface to
original specifications
even to the micron level:
• CNC machining
• lapping
• re-honing
• chromating
• electronic -
components
replacement
2
2
3 4 5
3 4 5
1 6 7
30% ‐ 40% lower price vs new
Salvageability > 75%
30% ‐ 40% lower price vs new
©2013WABCOHoldingsInc.Allrightsreserved.
Testing
• 100% of ECU on board (ICT)
and functionally tested
• End of Line (EOL) test same
as new
State-of-the-art processes such as ‘on board’ testing.
TEBS-D TESTING AIR COMPRESSOR TESTING
Warranty – same as new
Performance – same as new
©2013WABCOHoldingsInc.Allrightsreserved.
UNITES STATES OF AMERICA
Product availability is key to customer satisfaction.
GERMANY
CHINA
Pluakdang
Hannover
Neunkirchen
Hannover
Mannheim
Charleston
Rochester Hills
BRAZIL
Campinas
Campinas
FRANCE
Claye
Jinan
Qingdao
Jinan
Taishan
Qingadao
THAILAND
Higashimatsuyama
JAPAN
Wrocław
Stanowice
POLAND
Dubai
UAE
Russia
RUSSIA
Madrid
SPAIN
HOLLAND
Meppel
SWITZERLAND
Bern
Distribution
Deliver worldwide
©2013WABCOHoldingsInc.Allrightsreserved.
Global
WABCO Reman Solutions is the first and only company licensed to remanufacture air
compressors in China; part of our commitment to serve our customers globally.
WABCO Reman Solutions operates through WABCO's globally connected network
Global Headquarters
Joint Ventures
Wabco Reman Solutions
INDIA
Chennai
Mahindra World City
Jamshedpur
Lucknow
Pantnagar
THAILAND
Rayong
SOUTH KOREA
Pyungtaek
CHINA
Jinan (2plants)
Qingdao
Taishan
Shanghai
NETHERLANDS
Meppel
GERMANY
Gronau
Hanover
Manheim
JAPAN
Tokyo
RUSSIA
Miass
POLAND
Wroclaw
Stanowice
FRANCE
Claye Souilly
BELGIUM
Brussels
UNITED STATES OF AMERICA
Rochester Hills
Charleston
Troy
Hebron
MEXICO
San Luis Potosi
BRAZIL
Campinas S.P.
Deliver worldwide
©2013WABCOHoldingsInc.Allrightsreserved.
Locations
Strong global footprint
STANOWICE,
POLAND
Size: 5.000 m2
Quality Certification:
TS16949 and ISO14001
ROCHESTER HILLS,
USA
Size: 5.865 m2
Quality Certification:
TS16949 and ISO14001
SAN LUIS POTOSI –
JV MEXICO
Size: 1200 m2
Quality Certification:
TS16949 and ISO14001
JINAN, SHANDONG,
CHINA
Size: 5040 m2,Reman 293
m2
Quality Certification:
TS16949 and SH
Deliver worldwide
WABCO Confidential and Proprietary
Who is my customer ?
Translating the Voice of the Customer
20
OES WORKSHOPSDISTRIBUTORS FLEETS
Premium Quality at Affordable Price
Operational
efficiency
Parts
Replacement
Maintenance
solutions
Warranty – same as new
Performance – same as new
30% - 40% lower price vs new
Deliver worldwide Low effort core return
Speed of implementation
WABCO Confidential and Proprietary

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Remanufactured Goods in the Commercial Vehicle Industry: How operations drive customer satisfaction by Salvador Munozzarate from WABCO

  • 1. WABCO Confidential and ProprietaryWABCO Confidential and Proprietary Remanufactured Goods in the Commercial Vehicle Industry How operations drive customer satisfaction Dr. Salvador Munoz – REMAN Product Line Leader ReMaTec Circular Economy Seminar June 15, 2015
  • 2. ©2013WABCOHoldingsInc.Allrightsreserved. Listed on NYSE with the stock symbol WBC GLOBAL TECHNOLOGY LEADER $2.8 Billion 11 000 Employees (1,650 Engineers) 21 Manufacturing Locations Commercial Vehicle Industry Sales in 2014 In 34 Countries On 4 Continents The leading global supplier of commercial vehicle technologies About WABCO
  • 3. ©2013WABCOHoldingsInc.Allrightsreserved. Market Focus • ASHOK LEYLAND • CNHTC • DAEWOO • DAIMLER • FAW • FIAT • HINO MOTORS • HYUNDAI • KAMAZ • KINGLONG • MAN • PACCAR • SCANIA • TATA MOTORS • VOLVO • YUTONG BUS • AUDI • BMW • DAIMLER • FORD CAR • GENERAL MOTORS • MANDO • MOBIS • PSA • SANGYONG • CHRYSLER • SUPPORTING FLEETS AND TRUCK OWNERS OVER VEHICLE LIFETIME • DISTRIBUTORS • WORKSHOPS • FLEETS • AGCO • BEML • CATERPILLAR • CLAAS • CNH CASE NEW HOLLAND • JOHN DEERE • LIEBHERR • SANY • TANDANO FAUN • ZOOMLION • CIMC • FACCINI • GUERRA • GREAT DANE TONAR • KÖGEL • KRONE • SCHMITZ CARGOBULL TIRSAN • WABASH TRUCK & BUS OFF-HIGHWAY AFTERMARKETCARTRAILER Products, systems, services and support for vehicle manufacturers and aftermarket customers
  • 4. ©2013WABCOHoldingsInc.Allrightsreserved. The Technology & Innovation Leader 2009 2000 2004 2007 2008 2001 • Anti-Lock Braking System (ABS) • Pneumatic Transmission Automation System • Trailer EBS • Electronic Braking System (EBS) • ECAS for automotive • Electronic Stability Control (ESC) • Hydraulic Transmission Automation System • OnGuard™ Collision Mitigation System • OnGuardMAX™ Autonomous Emergency Braking System • OptiDriveTM Transmission Automation System • Trailer Telematics • ESCsmart™ Simulation System • OnGuardPLUS™ Advanced Emergency Braking System • New Generation Automated Manual Transmission • Modular EBS • OnLane™ Lane Departure Warning System • EBS for Hybrid Drivelines • Hydraulic ABS 2010 2012/20132011 Pioneering technologies has defined WABCO for the last several decades
  • 5. ©2013WABCOHoldingsInc.Allrightsreserved. • Award ‘Heavy Duty Remanufacturer of the Year’ by APRA* • Award ‘Most popular Remanufacturer
in China’ by DUXES • Certification ISO/TS 16949:2009 acquired Rochester Hills & Stanowice • Start of production in Jinan, China, JV in Mexico • Establishment of WABCO Reman Solutions • Westinghouse Air Brake Company (WABCO) founded in USA by George Westinghouse 1869 • Start of production in Rochester Hills, USA & Stanowice, Poland 2011 2013 2010 2012 2014 WABCO REMAN SOLUTIONS Fast global expansion Milestones
  • 7. ©2013WABCOHoldingsInc.Allrightsreserved. LandfillUser(Re)ManufacturerFoundryExtraction Reman Recycle Reman Benefits Material (kg) CO2 (kg) Energy (MJ) Logistics (tkm) New Reman 0,43 3,49 17,01 8,03 281 122 45,2 44,1 -88% -53% -56% -2% Source: APRA Europe Example for a starter REMAN: The ecological solution of the future
  • 8. ©2013WABCOHoldingsInc.Allrightsreserved. A REMANUFACTURED  PART FULFILLS: • a function which is at least equivalent compared to the original part. • It is restored from an existing part (core), using standardized industrial processes in line with specific technical specification remanufactured part is given the same warranty as a new part and it clearly identifies the part as a remanufactured part and the remanufacturer. What is remanufacturing? COMMON DEFINITION OF APRA, ACEA, CLEPA, FIRM and VDA A remanufactured part is different from a reused, repaired, refurbished, reworked or reconditioned part A CORE is a used part which is intended to become a REMANUFACTURED PART. During reverse logistics it is properly protected, handled and identified for remanufacturing to avoid damage and preserve its value. A CORE is not a waste or scrap and will not be reused before remanufacturing. A CORE:  As good as new
  • 9. WABCO Confidential and Proprietary Who is my customer ? Translating the Voice of the Customer 9 OES WORKSHOPSDISTRIBUTORS FLEETS Premium Quality at Affordable Price Operational efficiency Parts Replacement Maintenance solutions Warranty – same as new Performance – same as new 30% - 40% lower price vs new Deliver worldwide Low effort core return Speed of implementation
  • 10. ©2013WABCOHoldingsInc.Allrightsreserved. Rigorous Remanufacturing Process DISTRIBUTIONCLEANING DISASSEMBLY REASSEMBLY RESTORING TESTING CORE MANAGEMENT & SORTING SIX SIGMA LEAN processes with the added certified security of ISO TS 16949:2009
  • 11. ©2013WABCOHoldingsInc.Allrightsreserved. DISTRIBUTOR COLLECTION POINT SCRAP 3-6 months CORE Core Return – The Concept WABCO product with surcharge Container with all kind of cores Information flow Goods  flow Legend: Validation: ‐ Quality ‐ Part number ‐ Quantity 1 2 3 4 5 6 Low effort core return
  • 12. ©2013WABCOHoldingsInc.Allrightsreserved. Core Return in EU Distributors Selected cores transport to WRS Collecting and sorting points Full coverage in Europe Low effort core return
  • 13. ©2013WABCOHoldingsInc.Allrightsreserved. • Fast and easy core management process (cores pick-up within 48 hours) • Two weeks maximum credit time • Full cover collection points across Europe • Reverse logistic process & packaging guidelines in 21 languages Core management & sorting WRS takes responsibility for the entire lifecycle of the products. Low effort core return
  • 14. ©2013WABCOHoldingsInc.Allrightsreserved. Technical excellence Our producing process is performed by highly advanced machines CLEANING Specialized cleaning: • blasting, • ultrasonic washing, • high pressure • paint stripping • chemical washing DISASSEMBLY all parts are completely disassembled with great care to protect and prepare key components for processing. REASSEMBLY state of art technics are used to achieve consistent quality in reassembly. Wear parts are replaced with qualified new components. RESTORING the wear surface to original specifications even to the micron level: • CNC machining • lapping • re-honing • chromating • electronic - components replacement 2 2 3 4 5 3 4 5 1 6 7 30% ‐ 40% lower price vs new
  • 15. Salvageability > 75% 30% ‐ 40% lower price vs new
  • 16. ©2013WABCOHoldingsInc.Allrightsreserved. Testing • 100% of ECU on board (ICT) and functionally tested • End of Line (EOL) test same as new State-of-the-art processes such as ‘on board’ testing. TEBS-D TESTING AIR COMPRESSOR TESTING Warranty – same as new Performance – same as new
  • 17. ©2013WABCOHoldingsInc.Allrightsreserved. UNITES STATES OF AMERICA Product availability is key to customer satisfaction. GERMANY CHINA Pluakdang Hannover Neunkirchen Hannover Mannheim Charleston Rochester Hills BRAZIL Campinas Campinas FRANCE Claye Jinan Qingdao Jinan Taishan Qingadao THAILAND Higashimatsuyama JAPAN Wrocław Stanowice POLAND Dubai UAE Russia RUSSIA Madrid SPAIN HOLLAND Meppel SWITZERLAND Bern Distribution Deliver worldwide
  • 18. ©2013WABCOHoldingsInc.Allrightsreserved. Global WABCO Reman Solutions is the first and only company licensed to remanufacture air compressors in China; part of our commitment to serve our customers globally. WABCO Reman Solutions operates through WABCO's globally connected network Global Headquarters Joint Ventures Wabco Reman Solutions INDIA Chennai Mahindra World City Jamshedpur Lucknow Pantnagar THAILAND Rayong SOUTH KOREA Pyungtaek CHINA Jinan (2plants) Qingdao Taishan Shanghai NETHERLANDS Meppel GERMANY Gronau Hanover Manheim JAPAN Tokyo RUSSIA Miass POLAND Wroclaw Stanowice FRANCE Claye Souilly BELGIUM Brussels UNITED STATES OF AMERICA Rochester Hills Charleston Troy Hebron MEXICO San Luis Potosi BRAZIL Campinas S.P. Deliver worldwide
  • 19. ©2013WABCOHoldingsInc.Allrightsreserved. Locations Strong global footprint STANOWICE, POLAND Size: 5.000 m2 Quality Certification: TS16949 and ISO14001 ROCHESTER HILLS, USA Size: 5.865 m2 Quality Certification: TS16949 and ISO14001 SAN LUIS POTOSI – JV MEXICO Size: 1200 m2 Quality Certification: TS16949 and ISO14001 JINAN, SHANDONG, CHINA Size: 5040 m2,Reman 293 m2
Quality Certification: TS16949 and SH Deliver worldwide
  • 20. WABCO Confidential and Proprietary Who is my customer ? Translating the Voice of the Customer 20 OES WORKSHOPSDISTRIBUTORS FLEETS Premium Quality at Affordable Price Operational efficiency Parts Replacement Maintenance solutions Warranty – same as new Performance – same as new 30% - 40% lower price vs new Deliver worldwide Low effort core return Speed of implementation
  • 21. WABCO Confidential and Proprietary