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- 2. Flow of Presentation • About the company • About the showroom • Conversation held • Conclusion
- 3. About Company • HMIL • Passenger car exporter and car manufacturer in India • Touched 1.5 million exports in March 2012
- 4. About Showroom • Oberoi brothers • Amrish Oberoi (owner of OBEROI HYUNDAI) • Established in 2007 • Situated at Haridwar Road
- 5. • Products New Car dealer • Second hand car dealer • Car accessories • Cars like: Santro i-10 Accent Verna Elantra
- 9. Communication • Formal means of communication is followed • Informal way is adopted depending on situations • UPWARD COMMUNICATION- Through the seniors • DOWNWARD COMMUNICATION-Directly or displaying on boards
- 10. Services • Authorised service centre in a common boundary • Free car service • Test drives • Financial processes in a couple of days
- 11. Customer Satisfaction • ‘S’ of SALES stands for satisfaction • Extra time to new customers • Several gifts, offers etc • Regular customers are treated as family members
- 12. Customer Complaints • Special caring for the customer’s problems • Helping them in the best possible manner • Angry customers are handled in a polite manner
- 13. Conclusion • Loades of practical knowledge • Communication skill in a corporate • Hierarchy of the organisation • Great experience
- 14. Thankyou… Surabhi Kumari Chandan Kumar Rishabh Sharma Ashutosh Mishra