This document is a summer training report submitted in partial fulfillment of a Bachelor of Business Administration degree. It contains an introduction to the jewelry and diamond industry as well as Shree Ramkrishna, a leading diamond manufacturing company in India. The report will analyze employee satisfaction at Shree Ramkrishna through a literature review, research methodology, findings, and conclusions. Key topics that will be covered include measuring employee satisfaction, factors that contribute to satisfaction, and how to make employee satisfaction surveys successful.

1. A
SUMMER TRAINING REPORT
ON
Human resource
At
Shree Ramkrishna
Submitted In partial fulfillment for Bachelor of Business
Administration (BBA)
Session-(2015-2018)
SUBMITTED TO: SUBMITTED BY:
M.D.U. Chanchal
ROHTAK M.B.A. 2nd
Roll No.:-
KEADARNATH AGGARWAL INSTITUTE OF MANAGEMENT, CH.DADRI
(AFFILIATED TO M.D.U., ROHTAK)

2. CONTENTS
Chapter 1
 Introduction to Industry
 Introduction to company
 Introduction to topic
Chapter 2
 Literature review
 Objective of the study
Chapter 3
 Research Methodology
 Analysis
Chapter 4
 Findings
 Limitation
 Suggestion
 Conclusion
 Questionnaire

3. PREFACE
In this age of neck to neck competition, there is much importance given to practical
knowledge. The theoretical knowledge is not sufficient to understand the boundless field of
business management.
Today every person wants to be a master in the field they are in. The Practical training is life
of management student. In modern world the importance of management is increasing day by
day. Industrial training provide a student sufficient knowledge to develop an education to
connect theory and practical.
So to fulfill our purpose I have done training at “Shree Ramkrishna Export”.

4. ACKNOWLEDGEMEMT
A training report is never the sole product of one person whose name appears on the cover.
There is always the help, guidance and suggestion of many in the preparation of such a
project. So it gives me great pleasure to express my gratitude towards all the individuals who
directly or indirectly helped me in completing this report.
First of all, I express my gratefulness to Arjun who permitted me to take training from Shree
Ramkrishna . I am also grateful to all the Staff of for their friendly behavior and their
cooperation during the training period.
My heartiest thanks to Mrs. Supriya Dhillon (Add. Dir., KAIM), Dr. R. Darshan, and Mr.
Rakesh Vashisth (TPO) who gave me the to take training from Shree Ramkrishna and all
my teachers who helped me at every step whenever needed.

5. Conceptualization
Conceptualization means to focus on the concept on which research is carried out by which
we can clear the main thing if report on which topic we are preparing report what is main
concept in this report because with help of this conceptualization part we can go through the
detail of topic as well as the detail of industry and company profile.
In this conceptualization part I have mentioned following 3 things:
1. Introduction of Industry
2. Introduction of company
3. Introduction of topic

6. Introduction of Industry
This paper focuses on the global jewelry and investment diamond industry. We will begin with a
brief overviewof the industry,followedbyananalysisof the industrystructure andkeyissues facing
the industry, including the creation of diamonds as a luxury product, the controversial issue of
‘conflictdiamonds’andthreatstothe rough-diamond cartel. Finally, we conclude by looking at the
future of De Beers,the global monopolythatissynonymouswiththe diamondtrade,touching on its
branding, business prospects and the challenges it faces going forward.

7. History of Industry
Until 1870, diamondswere ascarce resource,foundonlyinriverbedsinIndiaandBrazil,whose
elevatedprice wasjustifiedbythe factthat onlya few poundsof gemstoneswereproducedeach
year.The discoveryof the firstdiamondmine nearthe Orange RiverinSouthAfrica,however,
resultedinadeluge of diamondsonthe market,promptingthe mine’sBritishinvestorstoquickly
realize thattheirinvestmentwasindanger.The intrinsicvalue of diamondsresultsonlyfromtheir
physical properties,which make themsuitableforindustrialapplications,thoughthisvalue hasbeen
cappedby the developmentof syntheticdiamondsthatcanact as substitutes.Inthe absence of
scarcity,natural diamondswouldbecome nomore thananothersemipreciousgem.Realizingthe
needtocontrol supply,earlyinvestorsinthe industry,ledbySirErnestOppenheimer,formedDe
BeersConsolidatedMinestocontrol supply.Bythe 1990s, the supplychainhadevolvedintofour
stages,twoof whichare dominatedbyDe Beersas a monopsonycontrollingthe buyingof raw
diamonds,whilethe final stagesare alsostronglyinfluencedbyDe Beersasthe dominantseller:
• Mine Production(46 percentcontrolledbyDe Beers)
• RoughDiamondDistribution(80to85 percentcontrolledbyDe Beers)
• Preparation/Cutting
• Retail Markets
Since the 1960s, De Beershas beensubjecttoantitrustcharges,ledbythe U.S.Justice Department
that ithas chosennot to answerincourt.As a result,itisprohibitedfromconductingbusinessinthe
UnitedStates,ironicallythe largestretail marketforthe endproductsithelpstocreate.
1.2. MarketSegments
The diamondmarketisconventionallydividedintothree segments:
• Industrial Diamonds—natural andsyntheticdiamondsthatare usedina wide range of
manufacturingprocessesfortheirphysical properties
• JewelryDiamonds—roughdiamondscutforuse as gemstonesinjewelry
• InvestmentDiamonds—high-qualitylarge gemstones,oftenwithspecial characteristics,purchased
for investment.

9. Introduction to company
Shree Radha Krishna Gems & Jewellers, is one of the best jewellery establishment in
Jabalpur. A jewellery place where you can find trust, craftsmanship, exclusivity. Our
continuous efforts at introducing innovations in our designs maintain the perfect balance
between traditional craftsmanship and contemporary panache. We are the leading
manufacturer of Gold, Platinum & Silver Jewellery. Our strength is our designs and
workmanship, and we are dedicated in offering the best of innovative design, craftsmanship
and service as a package. Overall product quality is of extreme importance to us, whether its
overall workmanship, finish or fineness of the Gold content, we have a religious approach to
overall quality control of the product. We have recognition in the industry for our creative
jewellery designs, which are always a blend of innovative techniques, traditions and colour.
Each and every piece we produce is meant for a modern woman. We, at Shree Radha Krishna
Gems & Jewellers, have been consistently mastering the art of jewellery design and
manufacturing, be it pure gold jewellery studded with diamonds, precious and semi precious
stones.
ABOUT SHREE RAM KRISHNA
Shree Radha Krishna Gems & Jewellers, is one of the best jewellery establishment in
Jabalpur. A jewellery place where you can find trust, craftsmanship, exclusivity. Our
continuous efforts at introducing innovations in our designs maintain the perfect balance
between traditional craftsmanship and contemporary panache. We are the leading
manufacturer of Gold, Platinum & Silver Jewellery. Our strength is our designs and
workmanship, and we are dedicated in offering the best of innovative design, craftsmanship
and service as a package.
Overall product quality is of extreme importance to us, whether its overall workmanship,
finish or fineness of the Gold content, we have a religious approach to overall quality control
of the product. Shree Ramkrishna Exports (SRK) is one of the India’s leading diamonds
manufacturing company and the highest exporter from India. With more than 5 decades of
experience it has developed into a luminous brand in the industry. It is renowned worldwide
for immaculate quality, technological superiority, customer focused approach, impeccable
craftsmanship & most importantly the core values of high ethics & integrity.
SRK is a DeBeers Sight-Holder and also a member of the Gems and Jewellery Export
promotion council (GJEPC) of India. It is also certified as ISO 9001-2008 has established
strong foothold in domestic market & has affiliates across USA & Hong Kong processing
diamonds in accordance with Kimberly Process Certified (KPC) Scheme, De Beers Best
Practice Principles (BPP) or its self-developed SRK grading system. Eco- Friendly
Manufacturing: SRK has world’s largest Diamond Manufacturing facility in Surat, from
which, SRK offers world class diamonds between 0.30 to 20.00 carats, D - Z color & in
almost all clarities & shapes. One of the largest in the diamond manufacturing industry, it is

10. geared with cutting-edge & most advanced diamond cutting & polishing machineries,
housing nearly 5000+ dedicated employees. SRK’s entire inventory of 25000 stones listed on
"srk.one". This transformed online platform has many one of a kind features. This stock is
certified by GIA, USA. SRK has 2 Jewellery Manufacturing units catering to International
and Domestic markets respectively.
Specialties
Manufacturing Round and all other Fancy Shape Diamonds., SRK Grading System with 16
detailed parameters., 24/7 online Inventory with Diamond Certificates, Photos, Videos
 Website
http://srk.one
Industry
Luxury Goods & Jewelry
Type
Privately Held
Headquarters
EE-6011, Bharat Diamond Bourse,Bandra Kurla Complex, Bandra
East, Mumbai, Maharashtra400051 India
Company Size
5001-10,000 employees
Founded
1964

11. CORPORATE SOCIAL RESPONSIBILITY
SRK is committed to ‘giving back’ to the community and we believe in contributing to the
social, ecological and national welfare.
SRK is dedicated to share our success to less privileged people through our own
organisations and in cooperation with well-known institutes. Women empowerment plays a
pivotal role in SRK’s philanthropic mind-set.
The company fund many medical camps and donates free medicines to promote a healthy
India.
The company firmly stands by the people of the nation during natural calamities like
earthquakes, floods or famine. We aim to support the restoration of their lives, morally and
materialistically.
SRK offers its employees various benefits such as recreational activities, competitions,
awards, medical benefits and support their families.
CORE BUSINESS ACTIVITY
Polished manufacturer and Jewellery manufacturer
CORE POLISHED DIAMONDS
Varieties of Shapes: Brilliant Round, Cushion, Heart, Marquise, Pear, Princess, Radiant &
square Radiant, Emerald and Oval; colour ranges from D to Z; almost all the varieties of
clarities; Hearts and Arrows; Certificated Fine makes; EX-EX-EX makes; Single Stones and
Mixed Parcel category
SPECIALIST POLISHED DIAMONDS
All Fancy Shapes because they come with NO Bow-Tie Effect.
ADDITIONAL SERVICES
SRK-eTouch our latest website is a commitment we give to make our customers life easier;
iSRK Smartphone and Tablet Applications; SRK Grading System – all our Diamonds are
Internally Graded with the in-house developed unbiased SGS; SGS Comments – we give
SGS comments where we differ our grading with other Major Labs; Diamond Layouts;
Inventory sharing & Inventory listing on other websites; Inscription on Diamonds; Diamond
Sealing service; specifically Designed Diamond Viewing Rooms for personalized experience;
Free Shipping or customer orders (conditions Applied); Dedicated Business Multiplier – Key
managers for every Customer making sure that customers have a very relaxing Purchase
experience; dedicated Public Relations Officer (PRO) for customer support and advice;
Logistics support; Shipping Services (specialized customised packaging, etc).

13. SRK Value
DiamondsSRKdiamondsareimpeccablycraftedandsoaretheirvalues.Likepreciousdiamondspri
celessprinciplesarecutouttoensureintegrityandtransparencyinalltheirdealingsandpolishedregul
arlytoprovideheircustomersaneverenrichingexperiencewithSRK.
Dedication Transgressing the boundaries of their organization their dedication goes beyond
enhancing customers’ gratification and employees’ welfare. They seek to add glitter to the
entire clan of mankind and contribute generously to make this earth a safer, healthier and
happier place to live.
DreamsTheybeholdthedreamofSRKflyinghighasworld’smosttrustedandtopsupplierofpremiu
m,certifieddiamonds.Andwiththat,setSRKnationalprideandsoaringtounmatchedheightsofglory
.
4C’s of Diamond
1.Cut
2.Clarity
3.Color
4.Carat

16. Introduction to topic
Employee
Employee satisfaction is the terminology used to describe whether employees are happy and
contented and fulfilling their desires and needs at work. Many measures purport that
employee satisfaction is a factor in employee motivation, employee goal achievement, and
positive employee morale in the workplace.
Employee satisfaction, while generally a positive in your organization, can also become a
downer if mediocre employees stay because they are satisfied and happy with your work
environment.
Factors contributing to employee satisfaction include treating employees with respect,
providing regular employee recognition, empowering employees, offering above industry-
average benefits and compensation, providing employee perks and company activities, and
positive management within a success framework of goals, measurements, and expectations.
The critical factor with employee satisfaction is that satisfied employees must do the job and
make the contributions that the employer needs. If they don't, all that the employer does to
provide an environment that satisfies employees is for naught.
Measuring Employee Satisfaction
Employee satisfaction is often measured by anonymous employee satisfaction surveys that
are administered periodically to gauge employee satisfaction. (I do not support these as most
employers do them. See how to improve employee satisfaction surveys.)
In an employee satisfaction survey, employee satisfaction is looked at in areas such as:
 management,
 understanding of mission and vision,
 empowerment,
 teamwork,
 communication, and
 coworker interaction.
The facets of employee satisfaction measured vary from company to company.
A second method used to measure employee satisfaction is meeting with small groups of
employees and asking the same questions verbally.
Depending on the culture of the company, and whether employees feel free to provide
feedback, either method can contribute knowledge about the degree of employee satisfaction
to managers and employees.
Exit interviews are another way to assess employee satisfaction in that satisfied employees
rarely leave companies.

17. How to Make Employee Satisfaction Surveys Successful
A satisfaction survey is used by an organization or a business to measure the liking and
approval of a particular group of stakeholders for its services, work environment, culture, or
employment. Specifically, for this Human Resources site, an employee satisfaction survey is
the survey most frequently noted.
A satisfaction survey is a series of questions that employees answer to inform the employer
about how they feel about or how they experience their work environment and culture.
The questionnaire usually offers both questions that ask employees to rate a particular aspect
of the work environment and open-ended questions that allow them to express opinions.
With carefully chosen questions that do not lead to particular answers, an employer can get
the feel for the happiness, satisfaction, and engagement of employees. When a satisfaction
survey is used at specific intervals, such as annually, an employer can track employee
satisfaction over time to see if it is improving.
Effective Satisfaction Surveys Require Employer Actions
If an employer decides to use a satisfaction survey, the employer must commit to making
changes in the work environment based on the employee responses to the survey. This is the
bottom line for employers who are considering administering a survey to employees.
The employer who chooses to use a satisfaction survey with employees must be committed to
reporting the results to employees. Additionally, the employer should be committed to
making changes to the work environment, with the help and involvement of employees and
teams of employees.
Communicating transparently about the changes, their impact, and future plans are all part of
a positive satisfaction survey process.
Without the transparent communication, results reporting, and employee updates, employees
will not trust the employer's motives in collecting survey data.
Over time, employees will cease to respond or respond only with answers that they believe
the employer wants to hear. This makes the data collected on the survey useless.
The involvement of employees in improving the work environment based on survey results
creates an environment of shared responsibility for workplace culture and improvements.
Employers should avoid leading employees to believe that satisfaction at work is the
employer's responsibility. Employee satisfaction is a shared responsibility. So, is the response
to an employee satisfaction survey.
Employee satisfaction or job satisfaction is, quite simply, how content or satisfied employees
are with their jobs. Employee satisfaction is typically measured using an employee
satisfaction survey. These surveys address topics such as compensation, workload,
perceptions of management, flexibility, teamwork, resources, etc.

18. These things are all important to companies who want to keep their employees happy and
reduce turnover, but employee satisfaction is only a part of the overall solution. In fact, for
some organizations, satisfied employees are people the organization might be better off
without.
Employee satisfaction and employee engagement are similar concepts on the surface, and
many people use these terms interchangeably. Employee satisfaction covers the basic
concerns and needs of employees. It is a good starting point, but it usually stops short of what
really matters.

19. Literature Review
Savery (1989) highlighted the job satisfaction of nurses in Perth, Western Australia. The job
satisfaction level of the nurses was mainly due to interesting and challenging work which was
followed by a feeling of achievement wherein, he even said salary was ranked as a very low
satisfier. The job satisfaction level increased as the person grew old where in the variables like
gender, time in hospital, position held were controlled. Organizations should always focus on
satisfying the three basic needs (Individual motivators, Employee relationships and personal
relationships) of anemployee whichwillinreturnhelpthe employeesinachieving job satisfaction.
Melvin(1993) statedthat the environmental design of an organization plays a very important role
in job satisfaction at the same time it also plays an important role in employees high job
involvement.A good environmental design of an organization helps in resolving the conflicts and
confusion. The author even cites that it is the responsibility of the management to design the
environmentinsucha mannerthat itreducesthe dissatisfaction where in the work tasks, working
patterns are properly mentioned.
MacDermid(1999) studiedthe jobsatisfactionlevel of workaholics. He said there are six variables
of workaholic patterns i.e. Workaholics, Enthusiastic Workaholics, Work Enthusiastic, Unengaged
Workers, Relaxed Workers and Disenchanted Workers. The job satisfaction level and career
satisfactionlevel wasmuchmore inEnthusiasticWorkaholics,WorkEnthusiastic,Relaxed Workers
than Workaholics, Unengaged Workers and Disenchanted Workers because of the future career
prospects, working involvement, drive and work enjoyment.
Beumont (1982) in his article highlights the job satisfaction level of general household in United
States & Britain where in there is a close fit relationship in U.S than Britain. In the study he found
that in U.S there is a positive relationship between Job Satisfaction and Age where as in Britain it
was considerably low. Partridge (1981) studied the job satisfaction level of women in Britain in
whichhe foundthat the jobsatisfactionlevel of womenwasmore as compared with black men, as
theynormallyhave lowexpectationsfromtheirjobs.At the same time they have a greater feeling
that the alternative jobs available to them differs very less than those available to them.
Savery (1987) highlightsthe effectof motivatorsonjobsatisfaction. He states intrinsic motivators’
helpsinachieving job satisfaction. The study says stress being one of the major reason leading to
dissatisfaction therefore it has to be taken care of properly to reduce the level of dissatisfaction.
The immediate supervisor is the person who has a major influence on job satisfaction. The
supervisor helps in increasing the satisfaction level by offering more of intrinsic motivators like

20. challengingworkandcareerdevelopmenttothe subordinates and he is the one who provides the
most tangible assistance to the subordinate.
Singh & Jain (2013) highlightson employees job satisfaction and its impact on their performance.
Employees’attitude reflectsthe moral of the company.Happyemployeesplayan important role in
the areas of customers’ service and sales as they are the one to interact with the customer on a
daily basis. Work environment is the key factor in job satisfaction. Good work environment and
good working conditions leads to job satisfaction at the same time helps in increasing employee
work performance, profitability, customer satisfaction as well as retention.

21. Objectives of the Study:
 To study of human resources towards:-
i) Training and development
ii) Performance appraisal
iii) Working environment
iv) Working time

23. RESEARCH METHODOLOGY
The present study is exploratory as well as descriptive. It is based on primary data, the
questionnaire have been framed for customers. Qustionnaires have been filled through
personal contact with the respondents.
The purpose of methodology is to describe the process involved in research work.
This includes the overall research design, data collection method, the field survey and the
analysis of data.
Type of Research
The project is based on Descriptive Research and Explorative research.
Type of Data
Both Primary & Secondary data is collected for the project.
Data Collection Method:
1. Primary Data
Questionnaire
Questionnaire will be used as one of the instruments to collect the required data and as a
guide to interview the target audience. The questionnaire is designed to be structured & non
disguised type for the respondents.
2. Secondary Data
Websites, Newspaper & Magazines
Product brochures
Company officials
Sampling Method
Non – probability, Convenient sampling method is used for the survey.
Sample Size-50

25. Which of the following best describes the department you work in?
Finance/Accounting
Sales/Marketing
Human Resources
Production
Interpretation :- Here we take our sample size through human resource
department.
Finance/accounting
sales/ marketing
human resource
production

26. Which of the following best describes your position here?
Diamond sorter
Diamond cutter
Diamond polisher
managerial
Interpretation :- According to the figure, maximum number of respondent are
in technical person.
Diamond sorter
diamond cutter
diamond polisher
magerial

27. How long you have worked at Shree Ramkrishna ?
Less than 6 months
6 months – 1 year
1-3 years
More than 3 year
Interpretation :- According to the figure, maximum number of respondent are
working more than 3 years .
10
20
30
40 less than 6 months
6 months-1 year
1-3 years
more than 3 years

28. 1) Is your company recruiting trained/skilled employees?
Yes
No
Don’t know
Interpretation :- According to the figure, maximum number of respondent are
happy with the training provided by the company.
.
60
30
10
yes
no
don't know

29. Is there system for training and developing the skill of employees?
Yes
No
Don’t know
Interpretation :- According to the figure, maximum number of respondent are
agree that there are a system.
50
20
30
yes
no
don't know

30. Is your company having a performance appraisal system?
Yes
No
Don’t know
Interpretation :- According to the figure, maximum number of respondent are
satisfy with the performance apprasial .
yes
no
don't know

31. Are you satisfied with working environment at Shree Ramkrishna ?
Yes
No
Don’t know
Interpretation :- According to the figure, maximum number of respondent are
satisfy with their working environment .
yes
no
don't know

32. Does your company have a safety and prevention devices?
Yes
No
Don’t know
Interpretation :- According to the figure, maximum number of respondent are
satisfy with their working time .
yes
no
don't know

33. Are you satisfied with training provided by Shree Ramkrishna ?
Yes
No
Don’t know
Interpretation :- According to the figure, maximum number of respondent are
satisfy with training provided by the company .
yes
no
don't know

34. Are you satisfied with safety measures provided by Shree Ramkrishna ?
Yes
No
Don’t know
Interpretation :- According to the figure, maximum number of respondent are
satisfy with safety measures provided by the company .
Sales
yes
no
don't know

35. Finding
 In this survey, it is found that maximum number of consumer’s(50%) are satisfied with
their working condition as well as working time.
 Maximum number of person are satisfy with safety measures provided by the company
 maximum number of person are satisfy with training provided by the company .
 maximum number of person are satisfy overall the company .

36. Limitation of the study
Every study conducted may have certain short comings and unfortunately ours is also similar
case. A few errors have crept in despite ours best effort to avoid them but it is expected that still
our study and finding are very much relevant. An error may have been due to the sample taken
not conforming to the actual population. This is because the sample is convenience sample.
Personal bias oe errorsof the interviewer might also have crept in some cases, while
interpreting the respondents, certain questions which are not properly responded by the
responders. Some of respondents have not responded totally.
 It is only for short period of time.
 Lack of professional approach since researcher is a student.
 The sample size is only 50 so the sample may not be truly representative of the
population

37. BIBLIOGRAPHY
Referred Books:
 Kothari C.R.- “Research Methodology” New Delhi Tata McGraw Hill In (95-102)
 Kotler Phillip –“Marketing management “analysis, planning implementation and
control.
 Schiffman Leon G.&Kanuk Leslie Lazar, "Consumer Behavior", Prentice Hall of
India “6th edition
Referred Websites:
 www.google.com
 www.scribd.com
 www.abppowers.com
 www.wikipedia.com

38. QUESTIONNAIRE
Please tell us about yourself
Name: ______________________________ __________
Age:
Which of the following best describes the department you work in?
Finance/Accounting
Sales/Marketing
Human Resources
Production
Which of the following best describes your position here?
Diamond sorter
Diamond cutter
Diamond polisher
magerial
How long you have worked at Shree Ramkrishna ?
Less than 6 months
6 months – 1 year
1-3 years
More than 3 year
Is your company recruiting trained/skilled employees?
Yes
No
Don’t know
Is there system for training and developing the skill of employees?
Yes
No
Don’t know

39. Is your company having a performance appraisal system?
Yes
No
Don’t know
Are you satisfied with working environment at Shree Ramkrishna ?
Yes
No
Don’t know
Does your company have a safety and prevention devices?
Yes
No
Don’t know
Are you satisfied with training provided by Shree Ramkrishna ?
Yes
No
Don’t know
Are you satisfied with safety measures provided by Shree Ramkrishna ?
Yes
No
Don’t know