2. Retail banking refers to the type of bank
activities that deals directly with the
customers or consumers instead of
corporations or any other banking
institutions.
It is also known as consumer banking,
the services offered by the various retail
banks may include savings, personal
loans, checking, mortgages, debit cards
and credit cards.
Retail banking is usually found in the
3.
4. Virtually, a banker or a technology provider
can make a customer to come in to the
branch, connect via the Internet, or call their
bank to do a retail banking transaction.
This type of banking offers meticulous
attention to every client with the help of
relationship manager, which doesn't apply to
its counterpart (private banking).
This type of banking has seen the
technology-enabled rush to supply customers
with services at less cost and this trend will
continue One of the most common term used
5. The KPI's are measurable and quantifiable
and must be identified to assess the
performance of retail banks. Banking sector
has an exact environment to identify KPI.
There are many factors that must be
considered as kPI in retail banking
Average number of depositors per retail bank
branch
Average number of credit cards issued by the
retail bank
Average number of closed bank accounts