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BigTinCan Infographic
1.
Will consider tablets in
their next technology refresh2 of companies using handhelds & smartphones of companies using laptops ARE OLD PROCESSES SLOWING DOWN YOUR FIELD SERVICE WORKERS? 40% 55% BY 2017 4 out of 5 field service workers across all industries will use a mobile device for offsite work1 Top challenges to field service performance ...BUT JUST HAVING MOBILE DEVICES DOESN’T GUARANTEE PRODUCTIVITY Customer demand for improved asset availability 52% Need to improve workforce utilization and productivity 47% Need to improve service process efficiencies 43% Experiencing competitive pressures and a need for market differentiation 32% Have escalating field service operations costs 18% Strategies For Growth conducted a benchmark survey of more than 45,000 global service professionals in 2013. 1 in 5 respondents are still running their field service organizations using manual processes Survey respondents identified these remedies Invest in mobile tools to provide field technicians real-time access to data44% Integrate new mobile technologies into existing field service operations35% WHEN REPLACING PAPER-BASED PROCESSES WITH ELECTRONIC WORKFLOWS realized a payback in 18 months with 66% 50% achieving that payback within a single 12-month budgeting period3 faster response rate to employees, suppliers and customers by eliminating paper from workflows using mobile capture3 4X WITH THE RIGHT TOOLS FIELD SERVICE AGENTS SELL EXTREMELY WELL4 Customers accept upsell and cross-sell offers for additional products, services, and extended warranties from the onsite technician almost 100% of the time4 MOBILE CONTENT ENABLEMENT delivers ROI for field service organizations Provide field service technicians with knowledge, content and tools to resolve problems more efficiently Reduces time-to-problem-resolution Increases collective knowledge and employment retention levels Accelerates the billing process and improves cash flow Reduces data reporting errors and process costs Increases customer satisfaction and retention Increases productivity by an average of 29% 1 VDC Research Survey 2 Field Technologies Research On Field Mobility, 2014 3 AIIM Market Intelligence, 2013 Survey of IT Professionals 4 Technology Services Industry Association Survey © bigtincan, all rights reserved