DevLearn Session Slides 10:00 AM - 11:00 AM Friday, October Voice technology is becoming essential to everyday life. Speech recognition accuracy has gone from 95 to 99 percent, which has people using it all the time. In less than two years, 50 percent of searches online will be performed via voice. Voice is faster, less cumbersome, near-universal, and effective. It’s natural! So why not use it to deliver just-in-time training for your learners? In this session, you’ll be designing and developing two simple skills for Amazon Alexa that you will be able to use after DevLearn. The first will be a flash briefing skill, which will deliver important information to learners (e.g., an OHS update or a message from the CEO). Second will be a custom skill: You’ll build a wellbeing skill that is integrated with Google Sheets so it can dynamically be updated. You’ll learn how to ensure your language is natural, and what is required to publish your skill or keep it private for internal business use. In this session, you will learn: How to define voice experience (VX) design How you can use VX skills in your organization to deliver just-in-time training How to use the free Amazon Developer Console to create two simple skills How to ensure your voice is natural Audience: Designers, developers, managers, and senior leaders (directors, VPs, CLOs, executives, etc.). Technology discussed in this session: Amazon Alexa, Amazon Developer Console, AWS, and Alexa Skill Kit. Participant technology requirements: Participants should bring a laptop. They should also have signed up to AWS and Amazon Developer Console.

1. THIS DEVLEARN SESSION HAS BEEN RATED
BY THE
CLASSIFICATION AND RATING ADMINISTRATION
All Skill Levels Welcome
NERDFEST
CATH ELLIS LEARNING DESIGN
N

2. DEVLEARN - ‘BYOD: VOICE EXPERIENCE DESIGN: GIVING YOUR LEARNING A VOICE’ - EMERGING TECH
OCTOBER 26, 2018 - THE MIRAGE HOTEL, LAS VEGAS, NEVADA, U.S.A.
GIVING YOUR
LEARNING
A VOICE

3. DEVLEARN - ‘BYOD: VOICE EXPERIENCE DESIGN: GIVING YOUR LEARNING A VOICE’ - EMERGING TECH
OCTOBER 26, 2018 - THE MIRAGE HOTEL, LAS VEGAS, NEVADA, U.S.A.
Cath Ellis
Learning Experience Designer
Cath Ellis Learning Design
Master of Education
Bachelor of Adult Learning
cathellis.com/devlearn-2018

4. WHY AM I
INTERESTED IN
VOICE?
DEVLEARN - ‘BYOD: VOICE EXPERIENCE DESIGN: GIVING YOUR LEARNING A VOICE’ - EMERGING TECH
OCTOBER 26, 2018 - THE MIRAGE HOTEL, LAS VEGAS, NEVADA, U.S.A.

5. ALEXA, WAS TRUMP
IMPEACHED
OVERNIGHT?
DEVLEARN - ‘BYOD: VOICE EXPERIENCE DESIGN: GIVING YOUR LEARNING A VOICE’ - EMERGING TECH
OCTOBER 26, 2018 - THE MIRAGE HOTEL, LAS VEGAS, NEVADA, U.S.A.

6. DEVLEARN - ‘BYOD: VOICE EXPERIENCE DESIGN: GIVING YOUR LEARNING A VOICE’ - EMERGING TECH
OCTOBER 26, 2018 - THE MIRAGE HOTEL, LAS VEGAS, NEVADA, U.S.A.

7. DEVLEARN - ‘BYOD: VOICE EXPERIENCE DESIGN: GIVING YOUR LEARNING A VOICE’ - EMERGING TECH
OCTOBER 26, 2018 - THE MIRAGE HOTEL, LAS VEGAS, NEVADA, U.S.A.
Description
The Fire Danger Rating Skill tells you how dangerous a fire would be if one started in Victoria, Australia.
It helps you to know when conditions are dangerous enough to put your bushfire survival plan into action. The rating is your prompt to take action to stay safe.
By default, you will need to tell Alexa what Fire District you live in, so you can find out the correct Fire Danger Rating. You will say “Alexa, launch Fire Danger Rating”. Once you have told Alexa your specific Fire District, your location will be saved.
From then on, you can simply say…
“Alexa, ask Fire Danger Rating, what’s the rating today”
“Alexa, ask Fire Danger Rating, what’s the rating tomorrow”
Looking for the Fire Danger Rating for a specific Fire District in Victoria, Australia? Just say…
”Alexa, ask Fire Danger Rating, what’s the rating for Central“
”Alexa, ask Fire Danger Rating, what’s the rating for North East“
”Alexa, ask Fire Danger Rating, what’s the rating for East Gippsland“
”Alexa, ask Fire Danger Rating, what’s the rating for West & South Gippsland“
”Alexa, ask Fire Danger Rating, what’s the rating for Mallee“
”Alexa, ask Fire Danger Rating, what’s the rating for Wimmera“
”Alexa, ask Fire Danger Rating, what’s the rating for South West“
”Alexa, ask Fire Danger Rating, what’s the rating for Northern Country“
”Alexa, ask Fire Danger Rating, what’s the rating for North Central“
Victoria is divided into nine Fire Districts based on council boundaries. Here is a link of the municipalities in each district - http://www.cfa.vic.gov.au/warnings-restrictions/find-your-fire-district/

8. DEVLEARN - ‘BYOD: VOICE EXPERIENCE DESIGN: GIVING YOUR LEARNING A VOICE’ - EMERGING TECH
OCTOBER 26, 2018 - THE MIRAGE HOTEL, LAS VEGAS, NEVADA, U.S.A.

9. DEVLEARN - ‘BYOD: VOICE EXPERIENCE DESIGN: GIVING YOUR LEARNING A VOICE’ - EMERGING TECH
OCTOBER 26, 2018 - THE MIRAGE HOTEL, LAS VEGAS, NEVADA, U.S.A.
ALEXA GOOGLE SIRI

10. DEVLEARN - ‘BYOD: VOICE EXPERIENCE DESIGN: GIVING YOUR LEARNING A VOICE’ - EMERGING TECH
OCTOBER 26, 2018 - THE MIRAGE HOTEL, LAS VEGAS, NEVADA, U.S.A.
SMART SPEAKERS

11. DEVLEARN - ‘BYOD: VOICE EXPERIENCE DESIGN: GIVING YOUR LEARNING A VOICE’ - EMERGING TECH
OCTOBER 26, 2018 - THE MIRAGE HOTEL, LAS VEGAS, NEVADA, U.S.A.
Percentage
Lead in the market
10
18
72
Amazon Google Other
19.7%
U.S. ADULTS
USE SMARTPHONE
SPEAKERS
AlexaSkillsDeveloped
Countries
1,509
5,190
23,408
40,012
USA UK Germany Japan
57.8%
U.S. SMARTPHONE
USERS ARE MALE

12. 2 ALEXA SKILLS
FLASH BRIEFING
CUSTOM SKILL
DEVLEARN - ‘BYOD: VOICE EXPERIENCE DESIGN: GIVING YOUR LEARNING A VOICE’ - EMERGING TECH
OCTOBER 26, 2018 - THE MIRAGE HOTEL, LAS VEGAS, NEVADA, U.S.A.

13. DEVLEARN - ‘BYOD: VOICE EXPERIENCE DESIGN: GIVING YOUR LEARNING A VOICE’ - EMERGING TECH
OCTOBER 26, 2018 - THE MIRAGE HOTEL, LAS VEGAS, NEVADA, U.S.A.
FLASH BRIEFING CUSTOM SKILL
Weekly update from
your Safety Team.
Skill where staff can ask
for tips to look after their
wellbeing at work.
well
MATE
safe
MATE

14. VX DESIGN
DEVLEARN - ‘BYOD: VOICE EXPERIENCE DESIGN: GIVING YOUR LEARNING A VOICE’ - EMERGING TECH
OCTOBER 26, 2018 - THE MIRAGE HOTEL, LAS VEGAS, NEVADA, U.S.A.

15. DEVLEARN - ‘BYOD: VOICE EXPERIENCE DESIGN: GIVING YOUR LEARNING A VOICE’ - EMERGING TECH
OCTOBER 26, 2018 - THE MIRAGE HOTEL, LAS VEGAS, NEVADA, U.S.A.
IMAGINE YOUR
VOICE INTERACTION

16. DEVLEARN - ‘BYOD: VOICE EXPERIENCE DESIGN: GIVING YOUR LEARNING A VOICE’ - EMERGING TECH
OCTOBER 26, 2018 - THE MIRAGE HOTEL, LAS VEGAS, NEVADA, U.S.A.
PRACTICE AND
REFINE IT

17. DEVLEARN - ‘BYOD: VOICE EXPERIENCE DESIGN: GIVING YOUR LEARNING A VOICE’ - EMERGING TECH
OCTOBER 26, 2018 - THE MIRAGE HOTEL, LAS VEGAS, NEVADA, U.S.A.
BUILD AND
SHARE IT

18. DEVLEARN - ‘BYOD: VOICE EXPERIENCE DESIGN: GIVING YOUR LEARNING A VOICE’ - EMERGING TECH
OCTOBER 26, 2018 - THE MIRAGE HOTEL, LAS VEGAS, NEVADA, U.S.A.
PURPOSE - SCRIPT - FLOW - BUILD
DESIGN PROCESS
well
MATE

19. DEVLEARN - ‘BYOD: VOICE EXPERIENCE DESIGN: GIVING YOUR LEARNING A VOICE’ - EMERGING TECH
OCTOBER 26, 2018 - THE MIRAGE HOTEL, LAS VEGAS, NEVADA, U.S.A.
ESTABLISH THE PURPOSE
wellbeing tips
convenience
friendly tone
no need to stop
no pre knowledge
easy to launch
no support
easy to update

20. DEVLEARN - ‘BYOD: VOICE EXPERIENCE DESIGN: GIVING YOUR LEARNING A VOICE’ - EMERGING TECH
OCTOBER 26, 2018 - THE MIRAGE HOTEL, LAS VEGAS, NEVADA, U.S.A.
WRITE SCRIPTS
keep brief
how people talk
avoid repetition
add instructions
don’t assume
present options
offer choices
step by step

21. DEVLEARN - ‘BYOD: VOICE EXPERIENCE DESIGN: GIVING YOUR LEARNING A VOICE’ - EMERGING TECH
OCTOBER 26, 2018 - THE MIRAGE HOTEL, LAS VEGAS, NEVADA, U.S.A.
DEVELOP FLOW
outline the shortest route
outline alternate path and decisions
outline how the skill will help the user

22. DEVLEARN - ‘BYOD: VOICE EXPERIENCE DESIGN: GIVING YOUR LEARNING A VOICE’ - EMERGING TECH
OCTOBER 26, 2018 - THE MIRAGE HOTEL, LAS VEGAS, NEVADA, U.S.A.
Alexa, start well mate
Alexa, ask well mate to give me a tip
wake word launch invocation name
invocation namelaunchwake word utterance
GET READY TO BUILD

23. FLASH BRIEFING
DEVLEARN - ‘BYOD: VOICE EXPERIENCE DESIGN: GIVING YOUR LEARNING A VOICE’ - EMERGING TECH
OCTOBER 26, 2018 - THE MIRAGE HOTEL, LAS VEGAS, NEVADA, U.S.A.

24. select create skill

25. select new flash briefing

26. select continue

27. enter skill name

28. select country

29. select get started

30. select add post

31. select audio

32. select video

33. select text

34. enter title and content

35. select
apply changes

36. select genre and update
populated fields

37. select next

38. upload icons

39. select next

40. select category

41. choose category

42. enter keywords

43. select next

44. select publish to be public

45. select close

46. view skill on dashboard

47. CUSTOM SKILL
DEVLEARN - ‘BYOD: VOICE EXPERIENCE DESIGN: GIVING YOUR LEARNING A VOICE’ - EMERGING TECH
OCTOBER 26, 2018 - THE MIRAGE HOTEL, LAS VEGAS, NEVADA, U.S.A.

48. well
MATE

49. DEVLEARN - ‘BYOD: VOICE EXPERIENCE DESIGN: GIVING YOUR LEARNING A VOICE’ - EMERGING TECH
OCTOBER 26, 2018 - THE MIRAGE HOTEL, LAS VEGAS, NEVADA, U.S.A.
CREATE DYNAMIC
GOOGLE SHEET

50. open a new sheet

51. name your spreadsheet

52. enter your facts/tips

53. DEVLEARN - ‘BYOD: VOICE EXPERIENCE DESIGN: GIVING YOUR LEARNING A VOICE’ - EMERGING TECH
OCTOBER 26, 2018 - THE MIRAGE HOTEL, LAS VEGAS, NEVADA, U.S.A.
PUBLISH TO
THE WEB

54. DEVLEARN - ‘BYOD: VOICE EXPERIENCE DESIGN: GIVING YOUR LEARNING A VOICE’ - EMERGING TECH
OCTOBER 26, 2018 - THE MIRAGE HOTEL, LAS VEGAS, NEVADA, U.S.A.
Publish your spreadsheet to the web,
using File → Publish to the web in your
spreadsheet.

55. select publish

56. DEVLEARN - ‘BYOD: VOICE EXPERIENCE DESIGN: GIVING YOUR LEARNING A VOICE’ - EMERGING TECH
OCTOBER 26, 2018 - THE MIRAGE HOTEL, LAS VEGAS, NEVADA, U.S.A.
CONVERT &
BEAUTIFY JSON

57. DEVLEARN - ‘BYOD: VOICE EXPERIENCE DESIGN: GIVING YOUR LEARNING A VOICE’ - EMERGING TECH
OCTOBER 26, 2018 - THE MIRAGE HOTEL, LAS VEGAS, NEVADA, U.S.A.
Install beautifyjson.com or
JSON Viewer chrome extension

58. DEVLEARN - ‘BYOD: VOICE EXPERIENCE DESIGN: GIVING YOUR LEARNING A VOICE’ - EMERGING TECH
OCTOBER 26, 2018 - THE MIRAGE HOTEL, LAS VEGAS, NEVADA, U.S.A.
https://docs.google.com/spreadsheets/d/
1Fh7ZMlR8abx0r2CtzdAxJSFfJQcKkKXbw98HDyyrCxQ/
edit#gid=0
View the browser URL

59. Copy this JSON URL

60. DEVLEARN - ‘BYOD: VOICE EXPERIENCE DESIGN: GIVING YOUR LEARNING A VOICE’ - EMERGING TECH
OCTOBER 26, 2018 - THE MIRAGE HOTEL, LAS VEGAS, NEVADA, U.S.A.
1Fh7ZMlR8abx0r2CtzdAxJSFfJQcKkKXbw98HDyyrCxQ
https://spreadsheets.google.com/feeds/list/
1Fh7ZMlR8abx0r2CtzdAxJSFfJQcKkKXbw98HDyyrCxQ/
od6/public/basic?alt=json
Keep this in your clipboard

61. DEVLEARN - ‘BYOD: VOICE EXPERIENCE DESIGN: GIVING YOUR LEARNING A VOICE’ - EMERGING TECH
OCTOBER 26, 2018 - THE MIRAGE HOTEL, LAS VEGAS, NEVADA, U.S.A.
CREATE SKILL

62. select create skill

63. select new custom skill

64. select continue

65. enter the skill name

66. select country

67. select no template

68. select get started

69. select the welcome block

70. select alexa

71. enter Here’s a random tip!

72. choose integration

73. enter @api.tips

74. paste sheets JSON URL from your clipboard

75. enter {}

76. enter api_response.feed.entry.random.title.$t

77. select and create new variable

78. enter random_tip

79. select add variable

80. select the welcome block

81. select alexa

82. enter <break time="0.5s"/> {{random_tip}}

83. select the welcome block

84. select alexa

85. enter Want to hear another tip?

86. select the welcome block

87. select user

88. enter yes

89. select a block to link with

90. select @api.tips

91. select the welcome block

92. select user

93. enter no

94. select a block to link with

95. select the no block

96. select the welcome block

97. choose else

98. select a block to link with

99. create a new block

100. select alexa

101. enter <break time="0.5s"/>Sorry, I didn't
understand what you said!<break time=“0.5s"/>

102. select a block to link with

103. select Here’s a random tip!

104. select publishing

108. DEVLEARN - ‘BYOD: VOICE EXPERIENCE DESIGN: GIVING YOUR LEARNING A VOICE’ - EMERGING TECH
OCTOBER 26, 2018 - THE MIRAGE HOTEL, LAS VEGAS, NEVADA, U.S.A.
NATURAL SPEECH
Adding breaks <break time=“0.5s”>
SSML - Whisper…pronunciation etc.
…continuing from previous session

109. DEVLEARN - ‘BYOD: VOICE EXPERIENCE DESIGN: GIVING YOUR LEARNING A VOICE’ - EMERGING TECH
OCTOBER 26, 2018 - THE MIRAGE HOTEL, LAS VEGAS, NEVADA, U.S.A.
Alexa Blueprints
Alexa Business
Storyline FB Community
WHERE TO LEARN MORE?
Developer Console

110. DEVLEARN - ‘BYOD: VOICE EXPERIENCE DESIGN: GIVING YOUR LEARNING A VOICE’ - EMERGING TECH
OCTOBER 26, 2018 - THE MIRAGE HOTEL, LAS VEGAS, NEVADA, U.S.A.
SEE LIVE SKILLS
well
MATE
CLICK HERE
DL
CLICK HERE

111. THANKS
DEVLEARN - ‘BYOD: VOICE EXPERIENCE DESIGN: GIVING YOUR LEARNING A VOICE’ - EMERGING TECH
OCTOBER 26, 2018 - THE MIRAGE HOTEL, LAS VEGAS, NEVADA, U.S.A.