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Beyond an All-or-Nothing Approach:
Hybrid as a Strategy for
Transformation
Subir Dutt – Senior Vice President
Global Oracle Practice Leader
San Francisco | 28 October 2015
2Copyright © 2015 Capgemini and Sogeti. All Rights Reserved
Beyond an All-or-Nothing Approach: Hybrid as a Strategy for Transformation I October 28, 2015
Why are you here?
OpenWorld
Your Reality
Monday
3Copyright © 2015 Capgemini and Sogeti. All Rights Reserved
Beyond an All-or-Nothing Approach: Hybrid as a Strategy for Transformation I October 28, 2015
Capgemini wrote the book on digital strategy
Digital Strategy  di-jə-təl străt′ə-jē
(1) re-envisioning your customer experience,
(2) re-envisioning your operational processes and/or
(3) combining these to re-envision your business models.
It is about creating Digital Leadership (the ‘what’) and about engaging the organization with your vision and governing the
digital transformation (the ‘how’).
“Digital Masters outperform their peers:
+9% revenue, +26% profit and +12% market valuation” 1)
1) Source: ‘The Digital Advantage’, Research Capgemini Consulting and MIT Center for Digital Business
4Copyright © 2015 Capgemini and Sogeti. All Rights Reserved
Beyond an All-or-Nothing Approach: Hybrid as a Strategy for Transformation I October 28, 2015
The time to act is now:
Every industry we’ve studied already has Digital Masters
7%
12%
20%
24%
26%
30%
31%
33%
35%
38%
17%
26%
40%
16%
30%
17%
19%
33%
23%
25%
43%
17%
20%
28%
17%
48%
50%
13%
23%
21%
33%
45%
20%
32%
26%
4%
21%
19%
17%
Pharmaceuticals
Manufacturing
Utilities
Consumer Packaged Goods
Retail
Telecom
Travel & Hospitality
Insurance
Banking
High Technology
Digital Masters Conservatives Fashionistas Beginners
5Copyright © 2015 Capgemini and Sogeti. All Rights Reserved
Beyond an All-or-Nothing Approach: Hybrid as a Strategy for Transformation I October 28, 2015
Digital disruptions
6Copyright © 2015 Capgemini and Sogeti. All Rights Reserved
Beyond an All-or-Nothing Approach: Hybrid as a Strategy for Transformation I October 28, 2015
Transformation: Traditional route not efficient
F A ! L U R E
R
S
K
Expectation
Project Time
7Copyright © 2015 Capgemini and Sogeti. All Rights Reserved
Beyond an All-or-Nothing Approach: Hybrid as a Strategy for Transformation I October 28, 2015
Hybrid now describes the “estate” of the enterprise
Legacy
Revenue
Cost
SMAC
8Copyright © 2015 Capgemini and Sogeti. All Rights Reserved
Beyond an All-or-Nothing Approach: Hybrid as a Strategy for Transformation I October 28, 2015
What is hybrid ERP?
On-premise Landscape
Hybrid Landscape
Non – Cloud ERP
Hardware
PaaS/IaaS
Applications
Paradigm Shift
Integration-aaS
SaaS
 Correct combination of SaaS & OnPremise
 OnPremise components run on PaaS/IaaS
 Solution is “starting point”
 Environment is available “Day 2”
9Copyright © 2015 Capgemini and Sogeti. All Rights Reserved
Beyond an All-or-Nothing Approach: Hybrid as a Strategy for Transformation I October 28, 2015
Step 5:
Iterate
(Dev Ops) –
fast &
furious
Steps to hybrid transformation – Example
Step 4:
Industrialization
(Eliminate
waste) – iUnify
Step 3:
Use PaaS/IaaS
for Dev/Test/QA –
COMPLETE
Step 2:
Start with the
end in mind –
ERP
Advantage
Step 1:
Determine the
correct intersection
of On-Premise and
SaaS – Cloud
Choice
10Copyright © 2015 Capgemini and Sogeti. All Rights Reserved
Beyond an All-or-Nothing Approach: Hybrid as a Strategy for Transformation I October 28, 2015
Vertical example: Healthcare insurance
Reduce cost of care
IaaS
Private
Cloud
web
Phone
Mobile
Care
Conditions
Claims Data
Member Data
Provider Data
Public
Cloud
11Copyright © 2015 Capgemini and Sogeti. All Rights Reserved
Beyond an All-or-Nothing Approach: Hybrid as a Strategy for Transformation I October 28, 2015
Vertical example: CPG
DevOps - Method for responsiveness
Inputs from Executives Team,
Stakeholders, Customers, Users
Product Owner
Scrum
Master
Burndown/up
Charts
Every
24
Hours
1-4
Week
Sprint
Daily Scrum Meeting
Sprint Review
Sprint Retrospective
The Team
Sprint
Commitment
Task
Breakout Finished Work
12Copyright © 2015 Capgemini and Sogeti. All Rights Reserved
Beyond an All-or-Nothing Approach: Hybrid as a Strategy for Transformation I October 28, 2015
Vertical example: Telco
Half the time, half the cost
Processes
Channels
Online
Customer
Services
Field
Marketing
Customer
Segment
Product
Portfolio
Siebel BRM OSM
IT Solution
Stores
Nee
d
Fin
d
Buy Receive
Get
started
Use
Change /
Upgrade
Pay End
Customer Lifecycle
TM Other
Deliver &
Install
Market Sell
Service &
Support
Bill Collect
ATG UIM
AIA Process and MDM PIPs
Engage & Design
(2-3 Month)
Configure & Integrate
(4-6 Month)
Run & Maintain
Digital
Customer
Experience
Right enablers
to make this
possible
Right offer
and role
Simplified Product
Portfolio
Reduced costs
Shorter lead-times;
new features,
products etc.
Scalable IT
13Copyright © 2015 Capgemini and Sogeti. All Rights Reserved
Beyond an All-or-Nothing Approach: Hybrid as a Strategy for Transformation I October 28, 2015
FAST Digital Telco Cloud
Hybrid Landscape
On-prem RODOD
COMPLETE
Paradigm Shift
Integration-aaS
Cx
 Correct combination of Cx & RODOD
 OnPremise components run on COMPLETE
 Pre-defined libraries is “starting point”
 Environment is available “Day 2”
Fully Managed Business Services
(SLA, Scalability, Flexibility)
Processes
Channels
Online Customer Services Field Marketing
Customer
Segment
ProductPortfolioSiebel BRM OSM
IT Solution
Stores
N
e
e
d
F
i
n
d
B
u
y
R
e
c
e
i
v
e
G
e
t
s
t
a
r
t
e
d
U
s
e
Change /
Upgrade
P
a
y
E
n
d
CustomerLifecycle
TM Other
Deliver & InstallMarket Sell Service & Support Bill Collect
ATG UIM
AIA Process and MDM PIPs
14Copyright © 2015 Capgemini and Sogeti. All Rights Reserved
Beyond an All-or-Nothing Approach: Hybrid as a Strategy for Transformation I October 28, 2015
In summary
Acceleration
15Copyright © 2015 Capgemini and Sogeti. All Rights Reserved
Beyond an All-or-Nothing Approach: Hybrid as a Strategy for Transformation I October 28, 2015
Contact information
Subir Dutt
Senior Vice President,
Global Oracle Practice Leader
subir.dutt@capgemini.com
www.sogeti.com
www.capgemini.com
The information contained in this presentation is proprietary. It is for intermediary use only.
Copyright © 2015 Capgemini and Sogeti. All rights reserved.
Rightshore® is a trademark belonging to Capgemini.
No part of this presentation may be modified, deleted or expanded by any process or means without prior written permission from Capgemini.
About Capgemini and Sogeti
Now with 180,000 people in over 40 countries, Capgemini is one of the world's
foremost providers of consulting, technology and outsourcing services. The Group
reported 2014 global revenues of EUR 10.573 billion. Together with its clients,
Capgemini creates and delivers business, technology and digital solutions that fit
their needs, enabling them to achieve innovation and competitiveness. A deeply
multicultural organization, Capgemini has developed its own way of working, the
Collaborative Business ExperienceTM, and draws on Rightshore®, its worldwide
delivery model. Learn more about us at www.capgemini.com.
Sogeti is a leading provider of technology and software testing, specializing in
Application, Infrastructure and Engineering Services. Sogeti offers cutting-edge
solutions around Testing, Business Intelligence & Analytics, Mobile, Cloud and
Cyber Security. Sogeti brings together more than 20,000 professionals in 15
countries and has a strong local presence in over 100 locations in Europe, USA
and India. Sogeti is a wholly-owned subsidiary of Cap Gemini S.A., listed on the
Paris Stock Exchange.

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Beyond an All-or-Nothing Approach: Hybrid as a Strategy for Transformation

  • 1. Beyond an All-or-Nothing Approach: Hybrid as a Strategy for Transformation Subir Dutt – Senior Vice President Global Oracle Practice Leader San Francisco | 28 October 2015
  • 2. 2Copyright © 2015 Capgemini and Sogeti. All Rights Reserved Beyond an All-or-Nothing Approach: Hybrid as a Strategy for Transformation I October 28, 2015 Why are you here? OpenWorld Your Reality Monday
  • 3. 3Copyright © 2015 Capgemini and Sogeti. All Rights Reserved Beyond an All-or-Nothing Approach: Hybrid as a Strategy for Transformation I October 28, 2015 Capgemini wrote the book on digital strategy Digital Strategy di-jə-təl străt′ə-jē (1) re-envisioning your customer experience, (2) re-envisioning your operational processes and/or (3) combining these to re-envision your business models. It is about creating Digital Leadership (the ‘what’) and about engaging the organization with your vision and governing the digital transformation (the ‘how’). “Digital Masters outperform their peers: +9% revenue, +26% profit and +12% market valuation” 1) 1) Source: ‘The Digital Advantage’, Research Capgemini Consulting and MIT Center for Digital Business
  • 4. 4Copyright © 2015 Capgemini and Sogeti. All Rights Reserved Beyond an All-or-Nothing Approach: Hybrid as a Strategy for Transformation I October 28, 2015 The time to act is now: Every industry we’ve studied already has Digital Masters 7% 12% 20% 24% 26% 30% 31% 33% 35% 38% 17% 26% 40% 16% 30% 17% 19% 33% 23% 25% 43% 17% 20% 28% 17% 48% 50% 13% 23% 21% 33% 45% 20% 32% 26% 4% 21% 19% 17% Pharmaceuticals Manufacturing Utilities Consumer Packaged Goods Retail Telecom Travel & Hospitality Insurance Banking High Technology Digital Masters Conservatives Fashionistas Beginners
  • 5. 5Copyright © 2015 Capgemini and Sogeti. All Rights Reserved Beyond an All-or-Nothing Approach: Hybrid as a Strategy for Transformation I October 28, 2015 Digital disruptions
  • 6. 6Copyright © 2015 Capgemini and Sogeti. All Rights Reserved Beyond an All-or-Nothing Approach: Hybrid as a Strategy for Transformation I October 28, 2015 Transformation: Traditional route not efficient F A ! L U R E R S K Expectation Project Time
  • 7. 7Copyright © 2015 Capgemini and Sogeti. All Rights Reserved Beyond an All-or-Nothing Approach: Hybrid as a Strategy for Transformation I October 28, 2015 Hybrid now describes the “estate” of the enterprise Legacy Revenue Cost SMAC
  • 8. 8Copyright © 2015 Capgemini and Sogeti. All Rights Reserved Beyond an All-or-Nothing Approach: Hybrid as a Strategy for Transformation I October 28, 2015 What is hybrid ERP? On-premise Landscape Hybrid Landscape Non – Cloud ERP Hardware PaaS/IaaS Applications Paradigm Shift Integration-aaS SaaS  Correct combination of SaaS & OnPremise  OnPremise components run on PaaS/IaaS  Solution is “starting point”  Environment is available “Day 2”
  • 9. 9Copyright © 2015 Capgemini and Sogeti. All Rights Reserved Beyond an All-or-Nothing Approach: Hybrid as a Strategy for Transformation I October 28, 2015 Step 5: Iterate (Dev Ops) – fast & furious Steps to hybrid transformation – Example Step 4: Industrialization (Eliminate waste) – iUnify Step 3: Use PaaS/IaaS for Dev/Test/QA – COMPLETE Step 2: Start with the end in mind – ERP Advantage Step 1: Determine the correct intersection of On-Premise and SaaS – Cloud Choice
  • 10. 10Copyright © 2015 Capgemini and Sogeti. All Rights Reserved Beyond an All-or-Nothing Approach: Hybrid as a Strategy for Transformation I October 28, 2015 Vertical example: Healthcare insurance Reduce cost of care IaaS Private Cloud web Phone Mobile Care Conditions Claims Data Member Data Provider Data Public Cloud
  • 11. 11Copyright © 2015 Capgemini and Sogeti. All Rights Reserved Beyond an All-or-Nothing Approach: Hybrid as a Strategy for Transformation I October 28, 2015 Vertical example: CPG DevOps - Method for responsiveness Inputs from Executives Team, Stakeholders, Customers, Users Product Owner Scrum Master Burndown/up Charts Every 24 Hours 1-4 Week Sprint Daily Scrum Meeting Sprint Review Sprint Retrospective The Team Sprint Commitment Task Breakout Finished Work
  • 12. 12Copyright © 2015 Capgemini and Sogeti. All Rights Reserved Beyond an All-or-Nothing Approach: Hybrid as a Strategy for Transformation I October 28, 2015 Vertical example: Telco Half the time, half the cost Processes Channels Online Customer Services Field Marketing Customer Segment Product Portfolio Siebel BRM OSM IT Solution Stores Nee d Fin d Buy Receive Get started Use Change / Upgrade Pay End Customer Lifecycle TM Other Deliver & Install Market Sell Service & Support Bill Collect ATG UIM AIA Process and MDM PIPs Engage & Design (2-3 Month) Configure & Integrate (4-6 Month) Run & Maintain Digital Customer Experience Right enablers to make this possible Right offer and role Simplified Product Portfolio Reduced costs Shorter lead-times; new features, products etc. Scalable IT
  • 13. 13Copyright © 2015 Capgemini and Sogeti. All Rights Reserved Beyond an All-or-Nothing Approach: Hybrid as a Strategy for Transformation I October 28, 2015 FAST Digital Telco Cloud Hybrid Landscape On-prem RODOD COMPLETE Paradigm Shift Integration-aaS Cx  Correct combination of Cx & RODOD  OnPremise components run on COMPLETE  Pre-defined libraries is “starting point”  Environment is available “Day 2” Fully Managed Business Services (SLA, Scalability, Flexibility) Processes Channels Online Customer Services Field Marketing Customer Segment ProductPortfolioSiebel BRM OSM IT Solution Stores N e e d F i n d B u y R e c e i v e G e t s t a r t e d U s e Change / Upgrade P a y E n d CustomerLifecycle TM Other Deliver & InstallMarket Sell Service & Support Bill Collect ATG UIM AIA Process and MDM PIPs
  • 14. 14Copyright © 2015 Capgemini and Sogeti. All Rights Reserved Beyond an All-or-Nothing Approach: Hybrid as a Strategy for Transformation I October 28, 2015 In summary Acceleration
  • 15. 15Copyright © 2015 Capgemini and Sogeti. All Rights Reserved Beyond an All-or-Nothing Approach: Hybrid as a Strategy for Transformation I October 28, 2015 Contact information Subir Dutt Senior Vice President, Global Oracle Practice Leader subir.dutt@capgemini.com
  • 16. www.sogeti.com www.capgemini.com The information contained in this presentation is proprietary. It is for intermediary use only. Copyright © 2015 Capgemini and Sogeti. All rights reserved. Rightshore® is a trademark belonging to Capgemini. No part of this presentation may be modified, deleted or expanded by any process or means without prior written permission from Capgemini. About Capgemini and Sogeti Now with 180,000 people in over 40 countries, Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services. The Group reported 2014 global revenues of EUR 10.573 billion. Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore®, its worldwide delivery model. Learn more about us at www.capgemini.com. Sogeti is a leading provider of technology and software testing, specializing in Application, Infrastructure and Engineering Services. Sogeti offers cutting-edge solutions around Testing, Business Intelligence & Analytics, Mobile, Cloud and Cyber Security. Sogeti brings together more than 20,000 professionals in 15 countries and has a strong local presence in over 100 locations in Europe, USA and India. Sogeti is a wholly-owned subsidiary of Cap Gemini S.A., listed on the Paris Stock Exchange.