2. 1
Tweet = During (and after) the
webinar, please use #regedqanda
for live discussion
2
Questions? Please use Questions
box in the webinar panel
3
The webinar recording will be
emailed to all attendees and
registrants
6. The Problem?
Challenge of managing
social sources
Archiving & Context
Getting the Full Story
Policies, Procedures &
Workflow
7. Who is the next generation?
Social Sources
Content Monitoring
Interactive : Static : Correspondence
Handling Volume
Where Do We Look for Data?
8. Archiving & Context
Getting the Data
Defining the Data
Context = Conversations
Make use of the Data:
Compliance, HR, Marketing
9. Getting the Full Story
Monitoring the brand
Compliments & Complaints
Missing Pages & Accounts
What Don’t You Know?
10. Disciplines
1 Train, Attest, Train some more…
Its an ongoing evolution of learning
2 Archive
Capture the data sources you need
3 Learn from the data
Monitor, study and analyze
12. Systematic Steps of Social Media
Train
Best
Practice
Adapt
Monitor
Tech
Tools
13. Questions to Ask
•
•
•
•
•
Do you use social media successfully?
What networks and data do you cover?
Can you support personal and professional devices?
What level of data do you capture?
How do you handle unplanned social platform
changes?
• Do you integrate with email platforms?
• Can you integrate to my other compliance workflows?
• Can you teach and coach my team and users?
14. Live Demo of RegEd Social Media Solution
• June 12, 2013 at 2:00 pm EDT
• http://bit.ly/111Ys72
15. "Realize that the social media success
equation isn't big moves on the chess
board, it's little moves made
every day that eventually
add up to a major shift."
-Jay Baer
16. A Resource from Us
Ask us for our Compliance Kit
http://bit.ly/complykit
17. Resources
Educational Podcast - http://bit.ly/regedsocial
“The Social Media Minute” on iTunes
Breaking Barriers to Social Webinar Series
http://bit.ly/regedwebinars
Quick Start Guides on Social Media
http://www.reged.com/socialmedia.aspx
18. Connect with Us on Social
Facebook – http://www.facebook.com/regedarkovi
Google+ - http://bit.ly/regedgoogle
LinkedIn - http://www.linkedin.com/company/reged
Pinterest - http://pinterest.com/regedarkovi/
Twitter – http://www.twitter.com/reged
YouTube – http://www.youtube.com/arkovibackups
19. Q&A
Please use the "Questions" section
on the webinar panel
And we'll stay and monitor #regedqanda on
Twitter
Editor's Notes
An introduction to me – as you can see my world’s converge on social media – I have friends, peers, colleagues, family members, executives and customers connecting and engaging. By default 20% of our networks no matter where we are – contain work relationships. Managing these networks in a digital world is exactly like we manage those same networks in person:We choose what we say to each networkWe have a filter that we naturally use in discussionsSome networks converge and others are in groups (think Circle, Lists, Groups…)The time we might spend trying to separate those networks in the digital world is lost time we could have spent cultivating relationships
Using social media effectively – at the highest level – breaks down into these segments. They are related and circular – but each have a place and process to our overall goal. Modern communications is simply new efficiencies that allow us to ultimately get to what we do best – build relationships and serve others. Our goal remains the same:To represent ourselves personally and professionallyTo foster strong relationshipsTo earn the opportunity to meet or speak on a personal levelTo facilitate trust that allows us to do business with one another
The next generation is not going to listen on traditional channels – phone or even email – they communicate amongst their peers and anticipate (expect) you will learn how to tune in to their channels. They won’t hear the phone ring – but they will see the modern communication – tweet, wall post or text message…
So seeing these macro trends and their impact – where does that leave us? We still have a wide range of issues and challenges day in and day out to manage. Yes – however – this is the most pervasive technology shift in our industry since the slow and steady shift to electronic trading the emergence of the advisor and planner (and extinction of the stockbroker).This is the widest channel we have had – versus tech like faxes, email and websites – the shift in communications is across numerous:MediumsDevicesRelationship typesAnd our traditional demographic models break in this new world.Harnessing this shift to our advantage means re-thinking risk, training, data management and much more.
Like the business plan for your groups and practices – once you have strategy defined – you have a plan for how to begin, execute and manage ongoing.This is no different and can benefit from all you do surrounding social media – your web site, your email communications, what you discuss on calls or in presentations. Also look to how you interact on other fronts:Do you teach on webinars or seminars?Are you a resource for journalists or analysts?Do you volunteer to teach personal finance or financial literacy?What other ways is “content” generated in your business?This leads to the material we use on social – and you may be surprised by how much you have…By bridging this information and content to a simple editorial calendar – you can map out segments of days, weeks and months. If you would like a simple template – just ask us..
Your culture and your voice are you! People identify with you and trust occurs because they get to know you, your staff and how you sound in on topics and issues. You want to insure you retain that when you go digital. A lot of the way to do that is to not over think it. You know what works and does not work for your clients – and you also seek to attract more clients like those you treasure most in your business.Second – while script is not necessarily the signal I want to send – a talk track is critical. Not everyone is comfortable to hit the ground running and speak with anyone, telling your firm’s story and capabilities. Outlining these key elements in a talk track allows for everyone on the team to understand and have talking points to get them started. When paired with your editorial calendar – this becomes a “library” of content and messages you can use. Most important – this is authentic and genuine content that comes from you and your team.Also be sure – just like in your everyday business – to get to know everyone’s skills in the digital world. Some folks are like ninjas on Google – and others might say “I’m not a tweeter” – when they really meant – “I don’t use Twitter”. LOLGet to know who has skills you can put to use right away –To assemble content for use on socialTo find content to share from othersTo coordinate communications and responsesTo measure and reportAlso find those folks who could use some training and confidence building and don’t be afraid to let them get to know social so it becomes more natural.
The new model requires and considers all facets of your business and people – and those lines strongly intersect. This also requires preparing for the new generational perspectives on transparency. In a post-crisis and scandal world – transparency is a value.Your teams will need to re-consider how they work across departmental and divisional lines. And while exploring this new model – you will also be faced with the new investor