1. CNP Technologies Repeats as ShoreTel’s #2 Reseller in North America
in Sales and Customer Satisfaction
CNP Technologies Named to Circle of Excellence for Seventh Consecutive Year
CHARLOTTE, July 21, 2009 – CNP Technologies, a Charlotte, North Carolina based reseller and integrator of IP
Telephony, Network and Video Conferencing solutions, today announced it has been recognized once again as
ShoreTel’s #2 Reseller in North America and has received ShoreTel’s Circle of Excellence Award for the seventh
consecutive year. ShoreTel, Inc. is an industry-leading provider of Enterprise IP Phone Systems with unified
communications, and the fastest growing IP PBX company worldwide.
ShoreTel announced the 2009 Circle of Excellence Award at its Annual Champion Partner Summit held virtually
Monday July 20, 2009. The award recognizes CNP for exceptional achievement in both customer satisfaction and
revenue excellence. Being named to the Circle of Excellence is the highest award given by ShoreTel to its partners.
“We are extremely proud to have been recognized by ShoreTel, not just for sales but for the high customer
satisfaction ratings we receive from our customers.” said executive director and co-owner, Wes Clark. “Attaining
ShoreTel’s Circle of Excellence award is, and has always been, one of the keys goals for CNP each year.”
“I’d like to thank CNP Technologies for all their hard work this past year. I continue to be very impressed with their
improvements and growth despite one of the worst economies in recent history. CNP chose to ignore the
recession instead of just saying no,” said Joe Vitalone, ShoreTel’s vice president of sales for North America. “CNP
Technologies’ commitment to ShoreTel is very important and we value their hard work tremendously. It is a
privilege and a pleasure to have CNP as a partner.”
ShoreTel’s highly qualified partners consist of VARs, integrators and interconnects that help customers navigate a
world of voice over IP (VoIP) options, including LAN, WAN, call center, voice and data application integration,
technology deployment, and training and support. The Circle of Excellence Award is presented to ShoreTel’s top
10 partners based on revenue success and achievement of world-class customer satisfaction scores of 90 percent
and above as measured by an independent third party.
“Once again we are honored to receive this recognition and attribute our continued success to our sales,
implementation and support teams who are committed to providing our customers the best possible experience
when implementing a ShoreTel system.”, said executive director and co-owner, John Garrett.
About CNP Technologies
CNP Technologies provides data, voice and security services to clients throughout the United States. CNP
Technologies implements comprehensive solutions including network assessment, project management, IP
Telephony, LAN/WAN implementation, and on-going support. CNP is an industry-leading ShoreTel Reseller and
seven-time ShoreTel Circle of Excellence Award recipient. CNP allows you to focus on your core business by
providing a solid technology infrastructure to support your voice and information system needs. For additional
information, please visit www.cnp.net.

2. About ShoreTel, Inc.
ShoreTel, Inc., (NASDAQ: SHOR) is the provider of brilliantly simple Unified Communication (UC) solutions based
on its award-winning IP business phone system. We offer organizations of all sizes integrated, voice, video, data,
and mobile communications on an open, distributed IP architecture that helps significantly reduce the complexity
and costs typically associated with other solutions. The feature-rich ShoreTel UC system offers the lowest total
cost of ownership (TCO) and the highest customer satisfaction in the industry, in part because it is easy to deploy,
manage, scale and use. Increasingly, companies around the world are finding a competitive edge by replacing
business-as-usual with new thinking, and choosing ShoreTel to handle their integrated business communication.
ShoreTel is based in Sunnyvale, California, and has regional offices in Austin, Texas, United Kingdom, Sydney,
Australia and Munich, Germany. For more information, visit www.shoretel.com.