The document discusses the hospitality industry and challenges for career advancement. It notes that while entry-level jobs are fairly easy to obtain, advancement can be difficult due to obstacles like front desk managers who may lack skills to progress themselves. Loyalty among workers has declined, though stakeholders remain confident in future opportunities if they can navigate challenges like front desk management and starting a family. Support networks are beneficial both for education and career progression.

1. Industry has High Turnover
Major was Fun
Hands On
Getting job
wanted harder
than anticipated
Education not as
important as
experienceEducation Good
Schooling Bad
Career depends upon
Good deal of luck
Work environment also
supportive in general
Loyalty was big now gone
School and Industry
work together as
support group to
get students jobs
Basics of hospitality do not
change
Confident about future
career opportunities
Confidence in meeting
higher expectations of
GM
Greatest worry focusing on
career and thinking about a
family
Tech changing hospitality
with Ipad check in instead
of person
Hotels have high
expectations of GMs.
Advance career
constant moving from
hotel to hotel
School emphasized
importance of
employment
Easy to move up
Bad managers mostly at
front desk positions (The
Wall)
Both the Academic and
Professional Hospitality Industry
offer support programs for students.
Getting entry level jobs fairly easy
and industry does not have trouble
finding workers. Once in the
industry is generally supportive but
biggest obstacle is the front line
desk level of managers. At this
stage advancement can depend
upon people who may have little
chance advancing themselves. The
most likely means of advancing is
jumping to another hotel.
Stakeholder stated that “Loyalty
was big, now gone” Still
Stakeholder felt confident about
future career opportunities and
taking on responsibilities of General
Manager. While Front Desk
Managers were seen as bad
General Manager were seen as
great but one had to get past the
front desk wall at a time when one
was also thinking about starting a
family. Insight: Find a way to
continue the formal support network
during in-career advancement.Entry level management Career support that
recognizes family needs
Self-created Self-
maintained online
support system