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Copy The Transaction ID From The Order Details
• Login to the Dealer Dashboard
• Scroll down to the store
• Click‘View Orders’under Actions for the store
• Click the Order Number link for the order that will be refunded
• Copy the Transaction ID in the bottom right
HOW TO REFUND AN ORDER IN AUTHORIZE.NET
INTRODUCTION: If you collect payment directly, there may be select situations where you will need to fully or
partiallyrefundanorderinAuthorize.net. Inordertodothis,youwillneedaccesstoyourAuthorize.netAdministrator
account.
HOW TO FOR DEALERS:
2.0 ADMINISTRATIVE
Login To Authorize.Net And Search For The Transaction
• Login to Authorize.net
• Click the‘Search’button in the top ribbon
• Paste the Transaction ID into the‘ID’field under the Transaction section
• Click‘Search’
Process The Refund
• Click the link for the Transaction ID
• On the Transaction Detail page, click the‘Refund’button
in the top left
• On the Refund page, enter the amount to be refunded
into the‘Refund Amount’
• Click‘Ok’
• Confirm and submit the Refund on the next page
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