Jackqualine Bongile Ntiwane is a South African female living in Germiston. She has worked for South African Airways for over 7 years in various roles such as customer service agent, on-biz agent, and cadet assistant. Her duties have included making flight bookings, processing payments, resolving customer queries, and assisting agents. She has also worked as a switchboard operator and administrator. Her education includes a National Diploma in IT from Pc training Business College and a 1 month course in office administration from Havartech College. She has skills in communication, computers, keyboarding, and first aid training.
1. CURRICULUM VITAE
PERSONAL INFORMATION
SURNAME : Ntiwane
FIRST NAMES : Jackqualine Bongile
IDENTITY NUMBER : 8403310591084
GENDER : Female
HEALTH : Good
NATIONALITY : South African
PHYSICAL ADDRESS : 306Pylon house
: Human &President Street
: Germiston
1401
CONTACT NUMBERS : 0739930032
EMAIL ADDRESS : bongintiwane@hotmail.com
EMPLOYMENT HISTORY
NAME OF COMPANY : Merchants/South African Airways
POSITION HELD : Customer Service Agent
DURATION : 2years
Duties
• Making flight bookings for domestic, regional and
international flights
• Changing existing bookings on international /regional
flights
• Processing payment for flight bookings
• Resolving customer queries
• Making flight reservations for SAA airlines and STAR
ALLIANCE PARTNERS
• Making bookings for special
passengers(umnr,whcr,whcs,whc)
• Calculating upgrade fee for flight changes
• Providing clients with airline information(fare rules)
• Emailing flight confirmation to clients
• Re routing domestic, regional and international flights
2. NAME OF COMPANY : Merchants/South African Airways
POSITION HELD : On -biz agent
DURATION : 05YEAR
DUTIES
• Make provisional bookings for co-operate clients
• Changing clients details on flight bookings
• Checking of availability on flight bookings
• Making follow ups for refund request
• Requesting tax invoices for clients
• Making reservations for on co-operate clients using lodges
credit cards
• Assist to retrieve tax invoice online and manual for co-
operate clients
• Amending clients details for co-operate bookings
• Ticketing bookings for passengers
NAME OF COMPANY : Merchants/South African Airways
POSITION HELD : Cadet Assistants
DURATION : 06Weeks
DUTIES
• Assisting agent with quires
• Taking supervisor calls
• Assisting agent on how to create bookings
• Showing agents on how to work on Res Gui
• Updating time sheets
• Attendance Register
• Doing call structure with agents
• Doing side by side
• Evaluating agents calls
• Getting feedback from quality Assessors
Running Effective Meetings
Attention to detail including evidence (Oral
Communication)
Attention to detail including evidence (Written)
• Planning and Organizing (Time Management
Problem Solving Change Management including evidence
Conduct an HR related Discussion including evidence
Developing Organizational Talent (Coaching in action)
• Knowledge Sharing (Team Facilitation
3. TRAINING
• Airline Orientation
• Res Gui system
• Basic Fares
• Star Alliance training
• Business writing skills
• Amadeus System
• Telephone Etiquette training
• Ticketing
• EMD Work Shop Training
PREVIOUS EMPLOYMENT
NAME OF COMPANY A freight Africa
POSITION Switch Board Operator/ Admin
DURATION 2006-2007
REASON FOR LEAVING End of contract
REFRENCE Precious Radebe
DUTIES Answering Switch board
Filling
Mailing parcels to clients
Sending Waybills to clients
Welcoming clients
Making tea for clients
Creates and maintains files
Files all documents into relevant filing
Maintains the filing system to ensure ease of
Access
To inform the entire department of calls and
queries .
Files and archives all termination files in
Accordance
With prescribed standard
4. ACADEMIC INFORMATION
NAME OF SCHOOL : Lomahasha High School
GRADE PASSED : 12
SUBJECTS PASSED : Mathematics
: SiSwati
: English
: Business Economics
: Economics
: Accounting
TERTIARY QAULIFACATIONS
NAME OF INSTITUTE Pc training Business College
NAME OF DEGREE National Diploma IT
COURSE STUDIED Ecommerce, Visual Basic
Web Design, Business
Management
DURATION 2004- End of 2005
Not Completed
Havartech College
1 Month course in Office administration
Completed.
SKILLS AND ABILITIES
• Great Communication Skills
• Computer literate
• Good Keyboard Skills
• Positive Attitude and Able
to Learn Quickly
• Good Telephone Manners
5. First Aid Level One SA Emergency Center
Successful learner will be able to: Understanding the Laws of First-Aid
- Providing CPR
- Understanding potential hazards in
the work environment
- To ensure the learner knows how to
treat wounds and stop Bleeding
- Identify potential poisons at work
and home
- Ensure the learner knows what
First-Aid is required for the
Different types of injuries
- Ensure the learner knows the
correct equipment and safety
Precautions to use when
administering First-Aid
First Aid Level Two SA Emergency Center
Successful learner will be able to: Understanding the Laws of First-Aid
- Providing CPR (incl. children and
infants)
- Understanding potential hazards in
the work environment
- Treat wounds and stop bleeding
- Identify potential poisons at work
and home
- Ensure the learner knows what
First-Aid is needed for the different
types of injuries
- Use correct equipment and safety
precautions when administering
First-Aid
6. - Ensuring correct techniques to
move a casualty without injuring
yourself
SHE Representative SA Emergency Center
Successful learners will be able to:
- Explain basic legal requirements
pertaining to the SHE
representatives, SHE committees,
inspectors, employer and employees
- Participate effectively in SHE
inspections and committee
procedures
- Promote SHE procedures in the
workplace Identify hazards
REFERENCES
NAMES POSITIONS CONTACTS
Hlengiwe Buthelezi Team leader 081 807 3853
083 946 1201
011 510 8269
(Reservation & Onbizz SAA)
7. - Ensuring correct techniques to
move a casualty without injuring
yourself
SHE Representative SA Emergency Center
Successful learners will be able to:
- Explain basic legal requirements
pertaining to the SHE
representatives, SHE committees,
inspectors, employer and employees
- Participate effectively in SHE
inspections and committee
procedures
- Promote SHE procedures in the
workplace Identify hazards
REFERENCES
NAMES POSITIONS CONTACTS
Hlengiwe Buthelezi Team leader 081 807 3853
083 946 1201
011 510 8269
(Reservation & Onbizz SAA)
