Modernize IT Service Management with Remedyforce
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When we think of the ideal state of operations for a service management organization, we immediately think beyond the role of the service management technology and team that supports it. We think about how successful service management can drive productive business and if we get it right, we can connect and engage our employees with information and each other. As a result, their work is aligned and more productive which leads to more satisfied customers who want to continue doing business with your organization. And for today’s modern organization, most often, success is defined by customer acquisition and ongoing retention. For more information, visit http://www.bmc.com/it-solutions/remedyforce.html.
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Modernize IT Service Management with Remedyforce
- 1. Modern IT Service Management Erin Avery BMC Software @ErinKAvery
- 3. Basic Slide Layout @BMC_Remedyforce Focus on Results Satisfied Customers Engaged Employees Aligned Work
- 4. Modern Service CHALLENGE Old Version Irrelevant Customizations Lack Visibility Multiple Tools Fragmented Processes Inadequate Technology Infrastructure Focus Labor Intensive
- 6. Standardize, Streamline & Improve with Remedyforce Deep ITSM & ITIL Capabilities Social, Mobile & Collaborative Built from the Cloud Up Modern Integrations
- 7. Service Request Self-Service Portal Knowledge Management Service Level Management Mobility Configuration Mgmt. Database Change Management Problem Management Incident Chatter Management Real-time Analytics Asset Inventory Management Release Management ITIL-based Best Practice Processes Survey
Editor's Notes
- When we think of the ideal state of operations for a service management organization, we immediately think beyond the role of the service management technology and team that supports it. We think about how successful service management can drive productive business and if we get it right, we can: Connect and engage our employees with information and each other As a result, their work is aligned and more productive Which leads to more satisfied customers who want to continue doing business with your organization And for today’s modern organization, most often, success is defined by customer acquisition and ongoing retention. Happy customers stay with you and spend more money over time. Service management, when done flawlessly, has the opportunity to drive your business success.
- However, the challenge we find most organizations facing today is that their business is in a constant state of change. And the processes that run your business reflect the ways of the past. In short, most IT service organizations haven’t been able to keep pace with the fast changing business. As a result we find many organizations struggle with: Fragmented processes that prevent communication and create friction where there should be synergies. Multiple tools, that may serve the same or similar purposes, deployed by different groups. Rarely do these technologies connect or facilitate cross-functional communication. Inadequate technologies – that lack modern, intuitive consumer-like features Customizations of systems that support a particular process or way of operating but prevent your business from upgrading to the next version or modifying your processes as the business changes Infrastructure support consumes time and resources and prevents your team from focusing on the core capabilities of the business Old Versions of technology that don’t offer you the capabilities you need to efficiently deliver services. Reporting that is time consuming and fails to illuminate the intelligence that really matters.