SlideShare a Scribd company logo
1 of 9
Customer Engagement Management
New Era in Engagement Programs
Customers today demand world class user
experience from their engagement programs and
there is an urgent need for an expert in this
domain.
We offer 3600 Engagement
Engagement
Channel
Engagement
Customer
Engagement
 Dealers
 Distributors
 Retailers
 Influencers like mechanics,
painters, electricians, etc.
 End consumers.
Birdvision’s 3E Framework
•Identify
•Understand
ENROLL
•Build recall
•Incentivize
repeat
purchase
ENGAGE
•Fulfill
•Reward
ENCASH
Our Product Suite
• Frictionless Enrollment
• Unique personal identifiers
BVC
Connect
• Game Mechanics
• Targeted offers
• Instant Notifications
BVC Engage
• Reward Redemption
Platform
• Multi-Supplier Aggregation
BVC
Rewards
BVC
Analytics
Frictionless Enrollment;
Automated Profile
completion
Program design;
campaign manager Engagement via Enterprise Game mechanics:
Environment, Goal setting, Achievement path,
Competition, Feedback, Learning, Social connect &
Recognition, Virtual rewards (badges), CMS
Communication centre
Analytics Multi-dimensional Reward
Redemption Hub;
Targeted offers
Process Overview
Features and Benefits
Multi tenant cloud based SaaS model making it easily
scalable
15-18% Sales uplift
12X ROI
Results in less than 90 days
Leading Clients
And many more…
Thank You!
Contact us :
info@birdvision.in
Follow us @

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Birdvision CEM Enterprise

  • 2. New Era in Engagement Programs Customers today demand world class user experience from their engagement programs and there is an urgent need for an expert in this domain.
  • 3. We offer 3600 Engagement Engagement Channel Engagement Customer Engagement  Dealers  Distributors  Retailers  Influencers like mechanics, painters, electricians, etc.  End consumers.
  • 4. Birdvision’s 3E Framework •Identify •Understand ENROLL •Build recall •Incentivize repeat purchase ENGAGE •Fulfill •Reward ENCASH
  • 5. Our Product Suite • Frictionless Enrollment • Unique personal identifiers BVC Connect • Game Mechanics • Targeted offers • Instant Notifications BVC Engage • Reward Redemption Platform • Multi-Supplier Aggregation BVC Rewards BVC Analytics
  • 6. Frictionless Enrollment; Automated Profile completion Program design; campaign manager Engagement via Enterprise Game mechanics: Environment, Goal setting, Achievement path, Competition, Feedback, Learning, Social connect & Recognition, Virtual rewards (badges), CMS Communication centre Analytics Multi-dimensional Reward Redemption Hub; Targeted offers Process Overview
  • 7. Features and Benefits Multi tenant cloud based SaaS model making it easily scalable 15-18% Sales uplift 12X ROI Results in less than 90 days
  • 9. Thank You! Contact us : info@birdvision.in Follow us @