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Why do we need business process automation ?
(from https://wiki.smu.edu.sg/is480/IS480_Team_wiki%3A_2013T2_Carpe_Diem)
Customer โ€“ As Is
Customer โ€“To Be
Administrator โ€“ As Is
Administrator โ€“To Be
Sub Contractor โ€“ As Is
Sub Contractor โ€“To Be
Workflow โ€“ As Is
Workflow โ€“To Be
Customer BookingWorkflow
Finally, Everyone is Happy

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Why do we need business process automation