Airport Delays The problems created by increased security measures at airports have been reduced. Airports have made efforts to minimize disruptions. Consumer groups state that most travelers accept delays as inevitable. They have adapted to the changes to their travel plans in the interests of security. The majority of complaints continue to highlight the lack of signs. Many people find it increasingly difficult to navigate to their departure gate. Distances to departure gates are viewed as unnecessarily long. Many passengers believe that this is a deliberate ploy to increase traffic through retail areas. There is a lack of awareness concerning passengers with special needs. Signs tend to be presented in a visual format. This has implications for the visually impaired. 1/15. Which one conclusion can be drawn from the text? The airports has not given enough consideration to passenger guidance The airports'main priority is customers spending money The airport rarely has visually impaired passengers traveling alone Passengers do not like walking Most special needs are catered for The airport works with consumer groups to ensure positive customer reports 2/15. Which one particular group is felt to be disadvantaged ? Passengers who can't walk far Passengers without much money Passengers who are running late Passengers with disabilities Passengers with reading difficulties Passengers with visual difficulties 3/15. Which one of the following causes passengers to complain the most ? Unnecessarily long routes Being forced to walk through retail outlets The distance to departure gates The delays at security The lack of clear signs Changes to travel times .

1. Airport Delays
The problems created by increased security measures at airports have been reduced. Airports
have made efforts to minimize disruptions. Consumer groups state that most travelers accept
delays as inevitable. They have adapted to the changes to their travel plans in the interests of
security.
The majority of complaints continue to highlight the lack of signs. Many people find it
increasingly difficult to navigate to their departure gate. Distances to departure gates are viewed
as unnecessarily long. Many passengers believe that this is a deliberate ploy to increase traffic
through retail areas.
There is a lack of awareness concerning passengers with special needs. Signs tend to be
presented in a visual format. This has implications for the visually impaired.
1/15. Which one conclusion can be drawn from the text?
The airports has not given enough consideration to passenger guidance
The airports'main priority is customers spending money
The airport rarely has visually impaired passengers traveling alone
Passengers do not like walking
Most special needs are catered for
The airport works with consumer groups to ensure positive customer reports
2/15. Which one particular group is felt to be disadvantaged ?
Passengers who can't walk far
Passengers without much money
Passengers who are running late
Passengers with disabilities
Passengers with reading difficulties
Passengers with visual difficulties
3/15. Which one of the following causes passengers to complain the most ?
Unnecessarily long routes

2. Being forced to walk through retail outlets
The distance to departure gates
The delays at security
The lack of clear signs
Changes to travel times