The document discusses principles for working with customers and managers. It advises looking for simple solutions to real customer needs rather than just requested solutions. It also suggests generalizing applications when possible and not allowing intimidation into poor decisions. Honesty with customers and notifying them of changes are also principles discussed. Integrity and avoiding unattainable commitments are principles for working with managers.

1. Standing on Principle
Karl E. Wiegers

2. Integrity and Intelligence: With
Customers
• Look for simple and cheap solutions for the real need of
your customer, not just the solution that he initially
requested
• Look beyond the local interests of the primary customers
to see whether you can easily generalize an application
to meet a broader need

3. Integrity and Intelligence: With
Customers
• Do not allow the customer to intimidate you into
making poor decisions.
• Be honest with your customers. Offer them accurate
information, whether or not it is good news.
• If you agree to a commitment and something
changes let the other people involved know as soon
as you can, so you can work out an alternative.

4. Integrity and Intelligence: With
Managers
• Don’t say something that is not true just
because the manager wants to hear that
• Agreeing to unattainable commitments is
unprofessional and unfair to all involved,
including yourself

5. The five dimensions of a software
project