1. VIVEK SHARMA
Flat # C43, Deepmala Building, Jankalyan Nagar, Mumbai, MH 400064(India) | C: 7738530455 | vivek.wfm@gmail.com
Summary
Work Force Management with 5years of experience in CapacityPlanning, Resource
Planning,Scheduling, RealTime Adherence, MIS reporting and Macro Based Excel
Dashboards.
Accomplished and result oriented Sr. Analyst who consistently meets deadlines.Highly skilled
at Capacity Modelingin a BPO/Callcenter environment. Highly Motivated and Excellent MIS
reporting, budget forecasting, Long Term forecasting,Data warehouse management and
team buildingskill.
Highlights
Long term forecasting Contingency Planning
Capacity Modeling Data warehouse Management
Headcount Planningand Optimization Dashboards and Reports
Recruitment Plan Recommendation Based Analytics
Early Warning Mechanism ExcelBased automations(Macro /VBA)
Budget Forecasting
Accomplishments
Developed excelbased automations, leave planner and trackingsystem for on -shore
center.Developed capacity per resource report to track efficiency and capacity ofthe
center.
SQL based automations for Headcount Reporting.
Target based Headcount optimization
Awards and Recognition:
AnnualAchiever Award in 2015
Quarterly performance achiever awards(7 times)
Experience
Real Time Adherence Analyst Sep 2007to Mar 2010
Knoah Solutions - Hyderabad,AP
ManagingRealTime Adherence
Publishing Reports
Skill changes for Advisors to Manage Center KPI
Customer Service Representative Jan 2007 to Sep 2007
Knoah Solutions - Hyderabad,AP
Handling Customer queries for US based ISP regarding
1. Internet connection
2. Email configuration.
3. Equipments and billing for Internet connections of
a. DSL
b. Wireless
c. Dial Up
d. Cable and Satellite
Deck Cadet Mar 2003 to Mar 2004
FAZCO - Sharjah(UAE), Sharjah

2. Education
Bachelor of Arts
Osmania University -Hyderabad,AP,India
HSC, Science 2012
DAV Public School - Bokaro,JH,India
Date of Birth:2nd of Jan, 1983
Present Resident in Mumbai, India
Gender: Male
Status: Married
Passport Number :M5233746
Hobbies: Cricket,Chess,Movies
Personal Information