At Jira Service Desk, we've been busy rolling out new features across our portal, knowledge base, international support and more. Come listen to Shihab Hamid, Product Manager at Atlassian, give a product deep-dive covering the latest features shipped with real examples that go beyond the basics.
We will cover topics like:
- Designing a request catalog
- Growing and managing a knowledge-base
- Branding your service desk and making it human
- Multi-channel service desk that makes it easy to get help
- Localizing your service desk
- Going beyond multi-channel with an embedded service experience
All colored with real examples that go beyond the basics.